Grand Edge Hotel Semarang

Strategic loc. at the middle between city centre and UnDip Tembalang, free parking with spacious lot even for washing your car, helpful staffs, nice food surroundings, many minimarket, good price

Club music at 2nd floor is rather annoying with sound n vibration effect til 6 fl starting 8pm till 3am, gym area with no replacement of damage n broken equipment, awful odor when entering lift, rather pricey for hotel F & B

We had two grand deluxe double rooms for ourselves and son and daughter in law. The rooms were large and the underground car park had lots of spaces. The breakfast was very good. The staff were friendly and very helpful.

The room had a 'funny' smell. Maybe cleaning product. The bathroom door was a sliding door without a handle and did not close well. This was the same in both rooms. The furniture around the outside rooftop pool was dirty and broken and there wasn't enough so we could not sit outside. We asked for two door cards for each room but the second door card for each room did not work.

Staff are good

Room is old and dirty, door are not secure, very noisy at night (top floor is club)

The bed was super comfortable, infinity sky pool, staff were frindly and amazing..

Not at all..

The wifi in the room was very good, bed confortable and breakfast buffet great.

The little fridge was rather a freezer I kept some fruits and they froze.

Stafnya ramah dan pelayanan cepat

Old building, not so comfortable for me, some facilities need to be repaired

Clean, nice coffee smell in the room, excellent breakfast

Location

I’m afraid I can’t think of anything positive to say!

It’s been a long time since I had such a bad hotel experience! Read these words and compare carefully with comments from other guests who have visited this hotel in the last two years. You’ll see that the issues have been pointed out time and time again and management says they will be addressed but as you can see from the guest comments they aren’t!I had booked a double and a junior suite for our family of five and my mother in law. The rooms were on the sixth floor. Further down in the building (2nd floor?) there’s a bar/nightclub that plays extremely loud music with a heavy base you can feel in your bed (!) until 2am. Impossible to sleep! I spoke to two different receptionists and the duty manager during the night without improvement. I was told the bar is not run by the hotel but by an external tenant. I paid to get a night’s sleep ahead of an early morning flight but didn’t sleep at all ( we had to get up at 4am). Unfortunately the noice is not the only problem with this four star hotel (I seriously wonder how they got the stars!). There were two issues with transportation to the airport, two issues with the extra bed we ordered for our son, the carpet in the corridor was very filthy, two of the frames around the light switches close to the bed fell off when I turned off the light (fortunately nobody got electricuted!) and the hotel doesn’t answer communication through the Booking.com app. This was an experience we are not likely to forget!

The hotel is dirty and the staff are not treated well

The bed is not clean, the room smells dirty, and the pillows are all yellow

Passable

Stayed 3 nights, after first night listening to motorbikes on the street I got a room facing away from the street. Unfortunately that room was under the hotel bar and I was listening to music until 2.30 AM. I got offered a new room, facing the street, but after they told there was not going to be live music my last night there, I stayed in the room. Try music stopped 00.30 AM my last night.

I love staying here, room was comfort and skypool was amazing, especially when you have the swim session around sunset hour. It will be great if you are staying at the pool till night and the city lights was perfect.

Passable

Internet in room was working random , hotel on booking looks much much better than in reality , very noise, employs very friendly.

Room size and amenities. Friendly personnel. Club very close by. Swimming pool and breakfast location on the roof are great.

If you want to sleep before 3.00 AM you better not book this hotel. On the 2nd floor of this hotel there is a club which is open until 3.00 AM of which the music resonates all the way to the 7nd floor. Luckily our kids slept well, but we could not until the music stopped. Rooms do not some maintenance and cleaning. Airco in junior suite was not working, mold present in the shower/bad. Shower curtain fell down. Tv not working properly.overall it looks nice on the outside but it’s a very disappointing stay.

I love the hotel (indonesian) hospitality.. i love the infinity pool with the superb view.. i love the food..

Close to the highway

Bad smellNot too clean

Better stay away

AC consider not workingToilet did not flushNoisy discotique nearby very loud even inside the room

i love the room, the bed, and the infinity pool. On the ground floor there is a playground so we can play with our kids there and it just cost 30k per kid for 3 hours including companion. the staffs are helpful and fast response.

the breakfast should be better for this 4 stars hotel. the toaster was broken, but the helpful staff help us quickly. the salad didnt fresh so we couldn't enjoy the salad.

We like the strategic location at Upper Semarang. We enjoyed the big rooftop swimming pool, friendly staff, good bed and easy parking. Easy to get good food: chicken rice at ground floor and Massimo's Pizzeria is next door.

Decor is dark hued and uninspiring, windows are dirty, pillow too soft, room aircon is freezing. Weird bathroom design, the shower connects to toilet, so toilet is flooded after shower is used. We stayed at 5th floor and can hear live music (from karaoke at 2nd floor?) well into the night.

The price & location

The facilities at the room a few of it was broken, the staff at the front door awkward, not helpful

Well Attitude of the front desk staffs and securities in welcoming us. We have been staying several times and the service, facilities and breakfast are excellent.