SANS Hotel Empress Simpang Lima

The room is spacious, clean. There is still a lot of spaces even with big luggage. AC is cold. wifi is fast. Even can do drop laundry to be picked up with reasonable price. Convenience store is nearby.

Family room is spacious with proper queen bed, quite comfortable to sleep and less noise from the road nearby.

Most western people are used to dry toilet floor or seperated toilet from shower so would love to get more bath mat to dry our feet and avoid accident involving children due to slippery bathroom floor.

Clean and spacious roomConvenient location.Good value.

Everything was very clean, staff where very helpful! We liked the location, many shops close by

Very quiet inside the hotel.Walking distance from Ciputra mall and Simpang Lima square.

Towels were smelly.

Spacious space. Great location

No elevator, ac directly to bed

Meh

We booked two rooms per booking.com’s recommendation for our family of 5. But when we arrived there were only two double beds. ( not enough for our family) the hotel insisted on charging us extra for an extra bed. ( not a bed, but simply a mattress thrown on the floor, which we then had to make up ourselves)We were very frustrated by booking.com’s suggesting that this would be sufficient beds for us, and by the hotel insisting on extra payment.

It was very clean and they took care of me while I was sick. Very kind people.

There’s no machine with free boiling and cold water. But you can have tea and cold water if you ask.

Cleanliness, hospitality, strategic location

No window view

It served its purpose, room was good for the price. Clean and spacious enough. Staff was very friendly. Only the coffee during breakfast was weird. Hot water poured over ground coffee beans. It’s just not drinkable. Maybe we’re not used to this as Europeans

Coffee

Price, location, food

Staff didn't clean my room

Clean, centrally-located, friendly staff - I may have had a higher rating for this hotel if I was given a different room - further detail below.

Main drawback was the room I was given was right beside the reception. People were in that area and talking right through until about midnight each night, folks used the front door off reception as a smoking area and then grouped on seats inside to chat... further to that, staff were working in the area from as early as 6am the following morning performing housekeeping and cleaning/laundry activities while also checking people out... I likened it to trying to sleep in a shopping centre when discussing the inconvenience with my wife. Recommend that you put a door between the reception and the hallway leading to the rooms or don't put guests in that room - it is too noisy. All that said, I think it I had have been put in a different room where I didn't have to listen to all this noise, I'd have been pretty content with my stay here.

Prime location, friendly staff, and clean room. Best value vs budget for family leisure.

No lift in the building.

The rooms were big and spacious. Also, the location is very strategic, near to malls and mart just a few blocks away. The price was also great for family rooms.

Although, the staff in the receptionist wasn't very friendly and welcomed me weirdly. Probably because there was an issue with the breakfast which I actually paid. They finally gave free brekafast as I reserved. They didnt make a big deal out of it. So overall, it was good though. ?

Wonderful staff who made every effort. The rooms are not large but clean and bright with comfortable beds. Location is perfect, close to mall and the park that lights up at night. Great a/c, great wifi. No fridges in rooms but I used their fridge. Comfortable soft linens, warm shower. Yummy coffee and breakfast included from cafe across the lane. I can't say enough great things about this place!

Very clean especially compared to others. Great location set back from main road and 5 minutes walk from by mall. Coffee house was wonderful.

The mo didn't quite get to the edge of the walls in the bathroom, but again, clean comparably.

Very friendly and helpful staff. Big double room. Perfect location.

Clean place in a good location.

AC is not particularly cold. Check in process convoluted.

The room is good, clean and comfy

Me and my parents got the room at the third floor.Very sad there's No elevator ? The parking area is not enough, need to walk a little bit far.The Wifi is bad.

Clean room

No friendly staff (the man with glasses)Poor breakfastYou need stairs to reach your room