3.5 Star Hotel

Serela Merdeka by KAGUM Hotels

Jl. Purnawarman 23, Bandung, Indonesia View Map

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Serela Merdeka by KAGUM Hotels

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About

At Hotel Serela Merdeka, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the hotel to ensure you stay connected during your visit.For guests with their own vehicle, parking facilities are provided.Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes.Desire to unwind? Make the most of your visit at Hotel Serela Merdeka with accessible amenities such as daily housekeeping. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms at Hotel Serela Merdeka come furnished with air conditioning to cater to your needs and comfort.In certain rooms, the hotel offers visitors access to a coffee or tea maker, bottled water and instant coffee.At Hotel Serela Merdeka, select bathrooms are equipped with toiletries to enhance your comfort during your stay. A delightful breakfast is the perfect way to begin your day, and at Hotel Serela Merdeka, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. At Hotel Serela Merdeka, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by visiting the massage situated precisely at the hotel.

35 Reviews

5.9Fair
Cleanliness
5.3
Staff
7.4
Location
8.0

What Guests Say

  • “Reception staff tried to help.”
  • “Location is nice for people who's looking for shopping and culinary”
Show 35 Verified Reviews

Top Amenities

  • Restaurant
  • Free Internet Access
  • Non-Smoking Rooms
Show All Amenities

Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

Superior Double Room1/3

Superior Double Room

205 sqft • 1 Queen

  • Air conditioning
  • Bath or Shower
  • Coffee/tea machine
  • Complimentary drinking water
Superior Twin Room1/4

Superior Twin Room

194 sqft • 2 Single

  • Air conditioning
  • Bath or Shower
  • Blackout curtains
  • City view
Twin Room1/4

Twin Room

2 Single

Superior King Room1/4

Superior King Room

205 sqft • 1 King

  • Air conditioning
  • Bath or Shower
  • Blackout curtains
  • City view
King Room1/4

King Room

1 King

Room Details and Photos

Room Amenities

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    What Guests Loved

    5.9
    Fair

    Based on 35 reviews

    Location

    8

    Cleanliness

    5.3

    Staff

    7.4

    Overall Quality

    5.4

    Pros +

    • Reception staff tried to help.
    • Location is nice for people who's looking for shopping and culinary
    • The location was ok

    Cons -

    • Windows didnt close properly for a start, making the rooms very loud to the traffic outside. Ended up having to take a smoking room which was very unpleasant as non smokers, the room smelt disgusting. The ceiling was leaking water all over the floor, cigarette burns all over the carpets. Shower only had luke warm water, overall felt like a very dirty room. I messaged asking for a refund for the night when the ceiling was leaking all night as they had no other rooms, i was offered an emergency room with no aircon and no working bathroom and they were unable to move me to another hotel, but i never got a reply. Terrible experience in this hotel!
    • The television too small the room the furniture old
    • The cleanliness of the room. The pillow cover was full of stain and smells bad. The tap water sink was dirty and almost broken. A lot of smelly and stained part on the floor. Wallpaper below the tv was teared. Too noisy at night as it was so close to the road and don’t have soundproof system at the room
    Business Traveler (12)Solo Traveler (9)Traveling as Couple (17)Family with Young Children (15)Family with Teens (7)Senior Traveler (1)Group Traveler (4)Total (37)
    1RyanPosted on: 1-11-2025

    Reception staff tried to help.

    Windows didnt close properly for a start, making the rooms very loud to the traffic outside. Ended up having to take a smoking room which was very unpleasant as non smokers, the room smelt disgusting. The ceiling was leaking water all over the floor, cigarette burns all over the carpets. Shower only had luke warm water, overall felt like a very dirty room. I messaged asking for a refund for the night when the ceiling was leaking all night as they had no other rooms, i was offered an emergency room with no aircon and no working bathroom and they were unable to move me to another hotel, but i never got a reply. Terrible experience in this hotel!

    7UnknownPosted on: 9-30-2023

    Location is nice for people who's looking for shopping and culinary

    The television too small the room the furniture old

    5Rieki T.Posted on: 7-31-2023

    The location was ok

    The cleanliness of the room. The pillow cover was full of stain and smells bad. The tap water sink was dirty and almost broken. A lot of smelly and stained part on the floor. Wallpaper below the tv was teared. Too noisy at night as it was so close to the road and don’t have soundproof system at the room

    6ShariraPosted on: 12-29-2022

    strategic

    carpet in the room was horrible, dirty and full of dust

    7AndrePosted on: 11-25-2022

    located at the center of Bandung, close to all attractions and also mall

    lots of ants inside the room, even on bed there are lots of very small ants that bites you…. this is the only problems I’ve had during my stay

    1JasonPosted on: 11-19-2021

    Nothing. I honestly could not find anything. The entire hotel was horrible and dirty.

    Disgusting. We were put in a room with bed sheets that were dirty and bed not even made up. They moved us to another room that was infested with ants and cockroaches. The bathroom was a bacteria trap! Breakfast was no better. The toaster looked like it hadn't been cleaned in 10 years and food not cooked properly. Many kids at place next door, so be ready to have crying and squealing at 6am.

    7UmarPosted on: 12-1-2020

    room was fine and bed was comfy

    booked 2 rooms and we got problem in both bathrooms.

    6AzriPosted on: 10-8-2024

    great location near to shopping mall

    6DamithahPosted on: 6-22-2024

    Near to Bandung Indah Plaza

    Parking

    5ZahiruddinPosted on: 11-20-2023

    Friendly staff

    Toilet

    7MuhammadPosted on: 2-15-2023

    Location is just nice.

    Some of the items are old like the bidet in the toilet

    7MuhamadPosted on: 8-15-2022

    Accessible.

    The towel for sure.So smell.

    7MegaPosted on: 12-23-2020

    Design

    Have to call if u need the amnities

    4RosePosted on: 11-13-2024

    Disappointing

    7SitiPosted on: 7-12-2024

    Good

    7McpekeyPosted on: 6-19-2024

    Good

    1AlbertPosted on: 7-6-2023

    Bad

    4UnknownPosted on: 12-19-2021

    Disappointing

    6SuwagendaPosted on: 12-3-2021

    Pleasant

    8EniPosted on: 11-28-2021

    Very good

    Amenities & Policies

    Amenities

    Food & Drinks

    • Restaurant

    Media & Technology

    • Free Internet Access

    General

    • No Smoking Rooms/Facilities

    Guest policies

    Check-inAfter 3:00 PM
    Check-outBefore 12:00 PM
    InternetFree Wi-Fi is available.
    Children & Extra BedsChildren of all ages are welcome.
    PetsPets are not allowed.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Location

    Serela Merdeka by KAGUM Hotels

    Jl. Purnawarman 23, Bandung

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