Serela Cihampelas by KAGUM Hotels

Location - cheap price

Bathroom old and dirty , shower water flow so little and almost can not taking a bath . Dirty environment surrounding hotel ,Hotel almost dark and no AC .

Surrounding ok near ciwalk mall

Cleanliness not ok. No iron board, shampoo n shower gel not refill, room quite small,

Good location just across ChiWalk Mall and shopping street

Small room with dated bedding. Bathroom need improvement with loose toilet seat and noisy ventilation fan.

Needs to be renovate.

Looks like old building inside, because there lots of damp spost on the corner of the walls and the rug looks dirty. Also there was insects hanging around the room and the breakfast corner especially on the bread place.

Not far from chiwalk

Lift so slow, still found out someone smoking in no smoking area.

only the location

the hotel like old property, i found some little cockroaches behind the tv and the wall, also bigger in the door. the pillow was deflated.

The location is strategic at bandung city

The lobby is a bit dark and smelly

STAY AWAY FROM THIS HOTEL! so horrible! dirty and smelly. this hotel is clearly not maintained. bed sheets are yellowi

bed sheets are dirty and have stains on it.watermarks everywhere in bedroom. carpets with hairs?!! clearly not cleaned!!! moldy and smells horrible.

the location and the wifi was good

a bit dirty

Good location..and for security very helpfull

The room its very not clean like bedcover and pillow

The breakfast was ok and the location is also good near the lobby

The bed sheet is dirty a lot of stains. I don't know whether it's changed or not but my daughter sleep there and she felt itchy

VERY TERRIBLE EXPERIENCE

If you’re about to book this hotel, PLEASE read and consider based on my experience.I was driving throughout Java island and had a stop in Bandung, thinking I could get a moment to rest before continuing my journey. Mind that I took all pictures from the rooms as a proof of the points below.-They don’t have a basement, an absolute hassle when you travel with cars. The parking area fits less than 20 cars approximately.- During check in, they mentioned that there is IDR 100.000 deposit for the room keys. The card seems like it has been used for 1000 years already, full of scratch and was torn here and there.- Prior entering the room, you can hear all people’s conversation from inside the rooms in the alley.- The pictures they showed on the website or platform are COMPLETELY different with the reality. Safe to say it is a SCAM.- The room smells really, REALLY bad. It’s like a humid abandoned room.- All the room amenities are very old and used for a long time without any care, the tissue box is not proper for use even in your own house anymore. Tables are scratched and washroom is absolute disaster. Water stains are still on the metals and I don’t even mind skipping the shower because how bad it was, too scared to use the towels also.- The bed is SUPER terrible, blood stains and other mysterious stains on the mattress, sheets and duvets. I found hairs on the linen folds and felt very ITCHY here and there when I lay down.- They don’t even care to vacuum the carpet at all. It’s all dusty and was badly torn and stained.Had to ask for rooms change because I can’t even stand for 5 mins inside. They changed it with quite similar disaster rooms, only the ac is colder. My room had no key card access so they gave me ancient manual key. The guy mentioned that the smell in the room is because there’s no window so there’s no proper circulation (absolute ridiculous excuse, you’re not the only hotel without open windows).

The location is good, right in the middle of the Cihampelas shopping district, right across the Cihampelas Walk. Right next to the hotel is a convenience store. Parking space is limited, but there's free valet parking.

The hotel is unkempt. It shows its age. There were cockroaches in my room, and the hotel couldn't even provide bug spray. I had to get one myself from the nearby convenience store in the pouring rain.

Good location and fine breakfast

Rome so smill and and the I con weak

The only things is location ,room toilet cleanlineas is the worst

Cleanlines room toilet bed all about the hotel are at worst condition, cockroach all around playing hide and seek in the room & bathroom, fungus and smelling toilet

i feel fooled by the photos. from the moment we entered the room, it was obvious that the carpet hasn’t been vacuumed for a long time. the room also wasnt as big as the photos. but the others were fine. the parking lot is so small but they have valet servcice

Great location.

No hot water in the bathroom. I found cockroach on the carpet.

The location..

I found a lot of cockroach in my room...The bathroom is a bit dirty and smelly..Can not provide two keycard..The room are dark, not enough lighting..

Bad park and bad room, stinky and not recomended.

The location is exactly in the front of Cihampelas Walk Mall. I enjoyed my time walking to the mall and back to the hotel to spend my leisure time.

• The bedsheets smelled bad. • No sandals in the room. • The bathroom was dirty. • The speaker in the hallway was very very TOO loud, even after I asked the staff to lower down the volume. • Some TV channels were blurry. • The doorknob was broken so bad.