Serela Riau by KAGUM Hotels

Location near everywhere

Room Dirty, difficult parking, ragged towel

Good location. Good room. Good price

The toilet is old model and parking are is too small. It's difficult to find parking, especially in high season

Not satusfied with the room and cleanliness of toilet

The room were atating has AC leakage and the water drops on the floor causing inconvinience. Have been reported to receptionust and ask for a room replacement,but instead they try to fix it. 2nd night the problem occurs again then only we moved to a better room. Also the toilets bowl is not clean.

None…old and musty smell. There was creepy guys lounging around the stairs as well. Mind you it was pas midnight.

Old, musty smell. They did not even clean properly, there was a shirt on the cupboard. Creepy guys at the stairs maybe make use of the wifi dont know. So weird, i was out in an hour. You can also hear next door’s couple laughing.

disappointed

no iron providedtoilet was dirtysmells cigar - annoying

Location

Karpet, wc, gorden dllWaktunya re investasi lagi

Breakfast was fantastic. Lots of choices and quite deliciousLocation is at the centre of the city. Close to interesting places, culinair especiallyNice and helpful staff

If the parking space is used by guests of an event, we cannot parkDoors locks

Nice location.

Smelly room, bad towels.

The breakfst was good. A variety of dish, food and beverage. Quite delicious. Good service,polite personnelVery helpful staff/ personnel

The toilet is clean but has cracks in it ,makes it seem.dirty,in fact it is clean.

Breakfast taste good

Bathroom not clean. Especially the wall not clean. If I may say never clean by the staff..

Fair range hotel bfast...Staff r frdly especially housekeeping supervisorvry helpful...Hotel location gd/attached wi 24hrs minimart...

Room #619Bathroom tiles stain n dirty...Toilet bowl gt black little spot here n d & nt shining enuf...Sink leaking vrytm when do washing....Bathroom shower head leaking badly whole day even after d tap closed,hotel technician cm twice but unable to rectify d fault...Perhaps rm bathroom ned to renovate...

Location is very nice, near saparua park, many resto/caffe shop etc

Staff and breakfast

Was dusty a little behind door and door key problem, electricity plug

the location is good.

the carpet and toilet a bit dirty. tv remote not working.

The location and the mini market next to the lobby.

Very poor maintenance! The toilet is horrible! So dirty! Toilet bowl, shower wall, shower ceiling. Water dripping from the shower ceiling! The tap at our sink nearly came off and we had to use with care. No hand towel provided too. There wasn't any fridge! I booked superior room, not standard room! And the curtains were so dusty! The breakfast was bad and the staff allowed guys to smoke inside the breakfast area!

not nice

smoking room smells very bad, shower is broken

locations, easy to check in, staff

property, old room, smell of room

Surely this is not good hotel.

Room was dirty, there’s insects in the toilet and stinky too. They don’t change the bed cover and towels.

location only, the picture is not same with the real hotel

room, clean , amenitys

Hot water at anytime, good wifi connection

good breakfast but it ran out by the time we arrived at 8.00, we were asked to come back at 8.30 and the result was the same. we were asked to wait back. it's like begging for food at the hotel lol