AC Hotel Santiago Cenco Costanera

Location, comfortable, breakfast

Excellent room, nice bathroom layout, sexy mirror by the bed, clean, noiseless, breakfast was excellent

Restaurant menu- kind of pricy for basically fancy appetizers (but tasty- got the salmon)

Excellent breakfast buffet. Also had freshly made-to-order eggs/omelets/toast. Great location with access to Cenco Constanera. Also 5-10 mins taxi ride to San Cristobal-Cable-Funicular etc. We had two rooms and views from both the rooms were excellent. The corner room had Cenco Constanera building.

I put in a request for close by or connected rooms (months before arrival) and got a confirmation back saying the request is approved. However, on arrival I was told that the rooms are already allotted and will be at opposite end of the building on same floor. We were travelling with kids, and this was very inconvenient. Could have made some effort to have rooms close by as notified at time of booking.

Clean, easy check-in, direct access to a big mall

Clean and comfortable

The staff at breakfast were somewhat slow with the à la carte food- eggs took about 30-45 mins

Very good location, very central, just 300 m away from the Tobalaba metro station. Being located next to Sky Costanera tower and above the big mall is also very handy for everything such as a rooftop visit or shopping, etc.Our room was at 25th floor and the view from the room was amazing. ?? Also, it’s super quiet up there.Bed and the pillows were very comfy. Service is really good, staff is extremely helpful. Breakfast was tasty and rich as well. Bathroom is large and clean.Don’t forget to try the terrace bar, nice place!

We were taken to a connecting room. Noise comes through the door.As it is a high-rise building, there is no balcony or an openable window in the room. So no fresh air. And the conditioned air dries the throat-nose during the night. That was the only annoying part for us. But it’s a design issue, nothing related to hotel staff or operating.Other than that, in overall it was an excellent stay.

This is a 5 star stay. The hotel is modern with a beautiful lobby and amazing rooftop bar with views of the city. The view from our room was equally amazing. The hotel reception is on the 17th floor (with a small street level lobby) and the rooms are on higher floors. The breakfast buffet is included in the price and was also above and beyond. Also, the staff was very kind and friendly. We arrived at 8am after a long international flight experiences store our bags and wait for 3pm. Instead we were offered early check in for just US$50 additional which we were grateful for. The hotel is connected to probably the biggest mall in Santiago and there are many nice neighborhoodrestaurants within a 10 minute walk.

The location is fine with great restaurants but not in the heart of the main sights. We rode the subway for about 7 stops and/or took a 10 minute Uber ride to get to the areas we wanted to be. Easy enough.

Helpful staff. Rof top bar was exceptional.Breakfast and staff very good.

The room was weird. Bathroom was part of the bedroom .No closets.

The location by the mall

How the uber and Lyft could not pick you up in front of the hotel because of sanctions.

The bed is super comfortable and the breakfast is amazing.

It’s not possible to get an uber in front of the hotel due to a bus lane and the taxis are not recommended, so you have to walk to a different street to be able to call an uber. Also, the hotel is on the same building as the mall, that is suuuuper crowded.

We love the location, to have access to a mall and other services was a good thing. The view was great, the mountains and the Sky Costanera were beautiful. The room was comfortable enough for my family.

The transportation was difficult, because we could not be picked from the door of the hotel. The beds were smaller than promoted. They were supposed to be queen but were full. Also housekeeping was a little bit erratic.

Staff is extremely polite and the room was alway clean after the service. Food is good and the room service is pretty fast. Elevators were fast as well, so you don't have to wait for too long. I'll definitely go to that hotel again.

Beds could be more comfortable but that's on me: I should have checked the room with the biggest bed.

Absolutely everything. This is my very favorite place in Santiago. Perfect location, amazing food for room service and breakfast, stunning views and very comfortable room, added to quality wifi and great staff. Great value for money.

Location en breakfast were very good! Staff was professional. The view from the room was niceee!!

Only 2 small things, no toiletries in a 4 star hotel? I needed to ask for slippers and a toothbrush at the main desk. The other one is the constant map for tips while having breakfast. This could be very annoying for the guests!!

Location is perfect! Right above a big shopping center. Lots of food choices on the 5th floor, and there is a large grocery store in the mall as well. We did not have the breakfast in the hotel, as there are many cafe nearby. Room is clean, good size and nice view. Bathroom is modem, with a large shower. Metro station nearby even though we did not use it. Hotel front desk staffs were super friendly, easy to communicate in English, provided restaurant recommendations and helped arranging tours.

Thank you for all the amazing hotel stuff specially to Stefani and Carolina for all their help !!i

The excellent stuff, the amazing view , everything!!

We were truly impressed by courtesy and helpfulness of the staff. On our arrival, Michaela like a very good friend checked us in us and helped us with several matter. Loved the property from the moment we walked in….

This property is in a good location BUT very very crowded!

Very good

Access to the hotel was a nightmare. No cab or uber driver wanted to drop us off on the curbside in front of the hotel because the town has prohibited picking up passengers around the mall complex (where the hotel is located). Even though this rule doesnt apply to hotel guests, all taxis and ubers avoided either picking us up or dropping us off there, so we had to cross the street or walk around the corner. On the way from the airport we had to walk over 100 meters in the middle of the crowd (the region is incredibly busy) on the sidewalk carrying 3 suitcases because the taxi driver insisted he couldnt drop us off any closer. The hotel acknowledged this situation but seems to be doing nothing to change it in favor of the guests. Despite having enjoyed the room and amenities I wouldn't stay there again because it is very inconvenient.

very good breakfast but wasn't included in booking price!

better to offer breakfast when booking! Believe due Breakfast etc done by outgside catering

Location (connected to a mall, 25 minutes to airport), cleanliness, staff

Restaurant didn't have real lunch and dinner menu (due to renovations i was told)