Hotel Ismael - Lastarria

Good location, close to museums and cultural centers

Dirty, dingy, small rooms; somewhat difficult staff

The location was good.

Our room bathroom door was off of the hinges and the water didnt stay hot. The worst part is they still charged us for a night that we didnt utilize after we informed them it was impossible due to a flight cancellation.

Great location, close to great restaurants and nice breakfast

The staff is very friendly and helpful. They offer reasonable service from the airport. Good breakfast with eggs made to order. One block away is a pedestrian area with lots of restaurants to choose from.

Location was the key. Staff was amazing - so caring, with lots of tips about the city and how to get around.

The friendliness of the staff; thé gréât location; and the upscale chic feel of and look of the hotel. I would definitely stay their again.

Location was perfect for anything you'd want to do in Santiago. A newer boutique hotel. Rooms small like Europe but excellent use of space. Contemporary bathroom. Nice beds. Small wet bar with mini fridge. Employes were outstanding. Xlnt breakfast. Secure

Liked everything. Would definitely stay there again.

The lobby and breakfast area were very clean and looked aesthetically pleasing. It was clean and check in/out was efficient and quick. The hotel staff were very helpful and answered all of our questions. They were readily available to offer assistance.

The rooms are basic and needed some renovating. They were comfortable but dated with fraying carpet. Our room was facing a busy street and the windows did little to cut the outside traffic noise, people talking and dogs barking.

Excellent location. Tasty breakfast with good variety. The restaurant space is pleasant, and there is a good working area near the reception, which was very convenient.

At check-in, we were also greeted by a staff member at the entrance who did not verbally communicate, which created an uncomfortable first impression.The television was not working from the moment we arrived. Additionally, our room did not have towels or a bath mat. Resolving this issue required multiple follow-ups and took longer than expected, especially since there was only one staff member at the reception at the time.Wifi was very unstable.

Hotel was very clean and modern Comfortable beds excellent location and helpful and friendly staff Breakfast had high quality food and good variety

We would of liked the fridge to work

Everything!! It was a perfect stay! The staff is just amazing, always offering to help with any questions or issue you may have! Checking in is fast and easy and the hotel, location, rooms, breakfast and rooftop terrasse are simply amazing!As my plane is leaving in the evening, i asked for a late check out and since it was possible for them to accommodate me, they generously accepted!!Thank you to all the staff for making this 1 day layover a truly great experience!

Nothing, everything is perfect ?

Location was excellent. Rooftop swimming pool and sun terrace was fabulous. 100m from National Art Gallery, 15 mins walk from funicular railway. Very close to good restaurants and parks.Staff very helpful. Good breakfast

This small modern boutique hotel is located on a quiet street across from a lovely park, in easy walking distance to numerous restaurants, museums, Sant Lucía Hill and other sites in the historic part of the city. Interior offers comfortable, artistically decorated common areas, including a roof top pool, as well as comfortable rooms with balconies with views of surrounding area. Staff was very friendly, helpful and accommodating. Breakfasts were well beyond the general fare of most hotels.

I liked the location. The hotel is in front of a park, close to the Bellas Artes Museum and the metro station (Universidad Católica around 8 minutes by foot).

The photo in the ad shows a room with a view of the park, but in reality, my room was a dilapidated building. The pool is not heated (which makes it useless in Santiago). Breakfast has few options; it takes forever to make a cappuccino and bring coffee. The minibar in the room doesn't cool, it only keeps it refrigerated. The worst thing was that the bathroom was all glass, which makes it extremely difficult to share a room (not just couples, they travel together, they can be siblings, friends, etc.)

The staff were fantastic!! The front desk staff was very helpful in getting us taxi rides, advice and where to find an ATM, and they made arrangements for a transfer to the nearby ski area. An unfortunate, non-violent, situation happened to my husband and I, in which we had to file a police report. Laura, at the front desk, helped to translate for us to file the police report. She went above and beyond her duties to help us. We're so thankful for her help.The morning breakfast was very good and fresh. I could see the kitchen staff was very attentive to the display of the buffet-style food. The wait staff was exceptional!The beds were very comfortable.

The shower stall had mold around the caulk joints. The carpet needed to be vacuumed better.

The location is excellent-close to cafes, vendors, and a walking street. Also to the castle-the view is amazing. It was quicker than the cable car if you don’t have time to see that view. The breakfast was good and staff was friendly/professional.

The hot water was inconsistent.

Good location . Breakfast box provided for early flight, though the food was average. Clean.

Room was extremely loud - could hear everything outside and it was on a busy street. The bathroom has only a glass door that didn’t seal properly.

Excellent location, great breakfast.

The fact you had to pay for the one bottle of water in your room. Plugs in the room did not work well, very wobbly. The bathroom was nice but the bedroom was old and tired, needed doing up. Our room key card kept not working we had to get it replaced about four times.

Very comfortable, great location. Best scrambled eggs ever. Amazing staff. Felt very at home and well looked after.

A well designed, well located and comfy hotel. Great beds! What made our stay stellar was the warm reception from Marcel, who made every effort to make our stay memorable. Thanks, Marcel!