The Singular Santiago

great breakfast, comfortable bed, well appointed room, did not to the PH pool and bar.

Not much

Great location. Breakfast was fantastic. Staff was incredibly helpful.

Noisy courtyard that could cause some problems.

The location was excellent. Central to everything you want to visit and see, yet safe enough to walk around at night and day. This was our second time here since it is so perfect.

On the positive side: a comfortable bed and an excellent restaurant.

My overall impression of the hotel is mixed. We checked in at night, around 1 AM. After the trip, we asked for a bottle of wine, but it turned out the bar was closed, room service was not available, and there was no alcohol in the minibar.Come on guys — this is a 5-star hotel. How can you not have at least a bottle of wine in the minibar? This is absolutely unacceptable for a hotel of this level!Other downsides: the air conditioning worked very poorly, the rooftop pool is tiny — basically just a puddle — and the level of service does not match the hotel’s rating (we had to ask staff twice just to bring water).

Comfortable rooms, friendly service, beautiful rooftop bar, good food at the restaurants. They allowed to use their facilities after checking out to prepare for the flight.

I would have liked more communication before the check in, about arrival etc.

Good location

Booked a room at the property for 2 nights, since we had an early flight on the morning of day 3. On the second day, we had to stay out of our room all afternoon (from 1pm to approx 6pm) due to a hot water issue, and since we where leaving the hotel at 2am, the plan was to rest in the room until we had to leave for the airport. We were given complimentary massages since there where no other rooms available per the front desk. When we returned to the room, we found that housekeeping probably moved one of the beds and completely wrecked a brand new phone charger. That night, when we went to check out, the front desk staff made us wait about 10 mins until he finished his nightly report on the computer, so that we could settle the bill. The broke charger was given to the front desk, who said he was going to inform housekeeping, but did not offer to replace our charger. This was far from a 5 star stay.

A stunning hotel, renovated and looked after with love. Huge room and bathroom, with an excellent balcony overlooking Lastarria. Top facilities, including a rooftop pool and bar. Staff went above and beyond, and were welcoming and friendly. Probably the best hotel, in the best area of Santiago!

The 5-star price!

I love the attention that is given to guest. The robes, good coffee, bottled water. The location meet all my needs.

Spacious comfortable rooms. Staff very helpful. Restaurant is excellent for dinner & delicious breakfast.

- location is great/ Lastarria, close to old part of town, walking distance to cute little restaurants. Mercado centrale, Santa Lucia Hill, etc.- great breakfast/ poached eggs were my favorite- food in the restaurant was awesome/ ceviche is fantastic and must try, - pamper yourself with pisco sour in a hotel bar on a terrace with a great view of Santiago and San Cristobal (funicular)- very helpful, nice and kind staff - they gave us great advice about everything whatever question we had!

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Understand quality. Very comfortable. Not flashy. Staff is attentive.

It’s really beautiful and very well kept up. Very sedate and classy. I had a balcony room and it was just lovely, very spacious. The staff are really what make the place. I’m not sure I have ever stayed anywhere where the people are so kind and helpful and knowledgeable and just incredibly nice. It really made my stay special.

AMAZING breakfast and staff, thebathroom and tub were so comfortable and Gonzalo and the front desk was so kind and helpful.

The room furniture design its maybe too old fashioned

The hotel has a great location in Lastarria and a very fine restaurant on the room top as well as comfortable and well appointed rooms, but what males it special are the staff, especially the front desk and concierge staff. This is what staying in a top class hotel should be like. All of the staff were excellent and really made our trip to Santiago exceptional. This was our second stay and I can’t wait to go back. Highly recommended.

All of the staff were exceptionally helpful and provided a personal touch, we felt very welcome. Just a great hotel. The location is ideal and the facilities are great.

Nothing negative to say about this hotel. It was so good we have already booked our next stay

Very helpful staff, organised transport and trip to Maipo Valley. Good breakfast. Nice rooftop bar.

Great location for walking many sights and restaurants. Loved the hotel rooftop bar and restaurant too, and nice rooms. Fantastic huge gym!

Where does one start? Pros: From the moment we arrived the attention to client was wonderful. We were met at the concierge desk and upon a quick check in we were off to our room. The room was a good size for our final night stay in Chile. The bathroom was quite large with a separate toilet and shower which one does appreciate. The staff were so lovely to leave us a bottle of champagne and note which we didn't expect and truly appreciated. We had dinner downstairs and Angela (from Peru I believe) was just the most delightful young lady. Service was spot on (I work in events/catering so I am always looking for the standouts) and the food was excellent. Compliments to chef and back of house. I made the mistake of not booking two full nights since our flight out was very late the next day. The staff extended our checkout and made every accommodation for us during the day. "You are our guest until we send you off to the airport" was what we were told and it was true. We had a few hours in the spa (ask for Isla) and ended up on the rooftop for a late lunch, taking in the sun and surrounding area of Lastarria. Took a lovely walk about the park and then the concierge Martin, found us a private car after our original driver had a mix up last minute. We would very much tell anyone going to Santiago to stay here. The staff are wonderful and patient with our poor Spanish. Have dinner here and definitely do a spa treatment but make sure to schedule ahead of time. Also if you have a long wait for an evening departure (US and Europe) add that extra stay on to relax in your room. Take time to walk about they have amazing Art Nouveau/Deco buildings*

We were told upon arrival they would take care of the luggage, which we took to mean our luggage would be taken up to our room. We had to call to find out were it was an hour or so after arriving. Very minor issue and they were so apologetic.Breakfast was included and we just made the end of it however we did order for my husband and though my breakfast came out his did not. The kitchen was closing but I enquired where it was and they made an exception and got him his breakfast. He didn't want to make a fuss but we did actually order it with mine so it wasn't an extra. Small hiccup too. Not a big deal at all at the end of the day. These were such minor bumps.

The staff at this hotel are exceptional. Probably the best in all my travels. They were courteous, respectful, accommodating and friendly. The furnishings in the rooms and common areas are beautifully done. Breakfast was delicious and all needs met. I wouldn’t hesitate to return.

A little more light in the bathroom would have been nice, but it was not terrible.

A boutique hotel, located in the heart of the action.

Facilities were a little limited for our requirements.