Hotel Loreto

Location and the cats

The Staff was horrible, and rude. They kept the front doors locked during the day most times.

Simple modest and tidy. The staff were always friendly and spoke decent English.

The whole place had a strange smell. And there were often paper towels left in the bathroom after cleaning. Tidy, but furnishings old and dated. Good for a short stay. But definitely not worth the price. The tour desk, was a table with brochures!

Staff were all very kind & helpful.Room was huge! Hotel has big sitting areas too.Walking to restraunts around the corner & 1/2 hour walk to sightseeing was great.

It was clean and was an interesting part of Santiago. Many good restaurants and attractions within walking distance.

There was nothing really that I didn’t like. Everything was fine and it was a great value!

Rooftop, big open shRed areas, helpful staff

Location was great. Just a short walk to Funicular and hop on hop off bus. Heaps of places to eat close by. Supermarket and mini marts close as well.

A little outdated. No USB ports in room. Whole facility could do with a spruce up. I feel Covid probably knocked it around. New lift has been installed so that's a great start.

Passable

We arrived late at night and from the outside it was not obvious it was a hotel. There were cats in the hotel and it smelt a little like cat in the reception. The photos are not really what you receive, the outdoor area was all closed off and unused. Rooms were basic although a little outdated. Internet signal was poor, i had to cancel a work online meeting as the signal wasn't strong enough. I dont think this hotel is priced accurately.

Staff was very helpful and friendly!

It was clean and roomy within a walk from mist places

They had a lovely cat named Luna, though she needed to be clipped as she was all matted. Some of the staff were very helpful and accomodating.

There was not any breakfast, though I was certain that I booked a place with breakfast. The shower was due for a deep clean, there was no toilet paper when we arrived, some of the staff were not interested in assisting.

Clean and comfortable, staff were super helpful and went out of their way to help us.

Location was good. Close to a couple of popular places. Staff were very helpful and available at reception if needed. Room was a good size for sharing.

Wifi wasn’t strong enough in the rooms. No airport pick up service

Beautifully designed and the use of the fully equipped kitchen was wonderful. In addition the staff were exceptionally helpful.

The staff was very helpful and so friendly! Very nice room. Clean bathroom. Good value for money.

The WiFi was poor in the room.

it’s well organized and clean.

it’s not updated. beds are a little tough

The hotel staff was very accommodating! They let us store our luggage early and gave us space to freshen up after a long travel day. They gave great recommendations and arranged a large taxi for us and got us a great rate to the airport.

the staff, particularly Ignacio was very helpful and knowledgeable of the local area. His level of service was exceptional and made our stay easy and enjoyable.

It was just an ok experience. The hotel needs renovations for sure. Staff needs to be a bit more welcoming and helpful. Location is not the best, but that is typical in Santiago. They lock the hotel gates at all times, including daytime. All the restaurants nearby open late (no coffee place before 10 AM) and they also close early (by 8:00 pm at latest). It was only by our 3rd day that the front-desk person smiled at us when greeting. No one offered to help with luggage. Not to take them to the rooms, or take them out after the checking-out to take them out the gate to the side-walk for taxi. The guy just stood behind his desk, did not even hold the door. Not a good customer service experience for sure.

Booked Superior Double or Twin Room, which by the way the description says king-size bed. In any case, our room was on 3rd floor. We go up to find it is a very old room, AC does not work, fridge does not work and it does not have the balcony that room description has. After several conversations with the staff, we were finally able to move to a room, smaller in size, but at least had a decent double bed, AC working and balcony on 2nd floor. They have hot water, coffee available but no milk. Staff did not even communicate this to us at any point, we just found it and when asked for milk, they said no. In general not a good customer service experience. Did not feel welcomed at Loreto at all.

DO NOT STAY AT THIS HOTEL

The cleanliness is disgusting, hair and hair body all over the bathroom and the room. After we complained, they left us with NO HOT WATER to take a shower in the morning. All receptionists were so rude with us. Plus they did not follow the booking rules about charging in USD. DO NOT STAY AT THIS HOTEL.

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The hotel's entrance is all graffiti, the hotel has no food and no room service, the hotel does not have an elevator, we asked the receptionist for help because we had very large suitcases to take upstairs and she said "this is not part of my job", when we arrived in the room, the bathroom was dirty and full of hairs on the floor

great location & super staff

resident cat, phones, tv, tea/coffee facility either not working/in operation