MacDonald Hotel & Cabins

It was a convenient location with friendly staff.

Was overpriced for the low quality of the hotel and rooms. Hotel in general needs major updates.

Staff was very nice. Beautiful view of the loch. Rooms were clean. A bit pricey but... that's what you pay in the highlands / on the WHW.

The whole place feels dated.

Don't stay here, there are better places in the area with better customer service.

DON'T STAY HERE. BETTER OPTIONS AVAILABLE IN THE AREA. Storm Floris impacted all travel (planes, trains, cars, roads) the day before we were supposed to arrive and made it so that we were unable to make our booking. Even though I gave notice to cancel (citing government shutdowns and travel recommendations), they did not approve any refund or partial refund. Other places we booked for the week (via Expedia and Airbnb), one booking with less notice still gave us refunds after the cancellation period (as a goodwill gesture) due to the storm's impact. There were power outages in the area for some time after the storm and travel was extremely unsafe. The inflexibility of this hotel and Booking.com is very disappointing. I would not recommend staying here. There are other options in the area that provide better customer service, because based on my experience with talking to them, they are not helpful and desperate for business (since they feel the need to take 100% value from a booking during a severe storm). Always go with a place that offers great customer service, because you know they apply that to the rest of the experience. Sadly, that was not reflected in my dealings with MacDonald Hotel.

Views were beautiful. Very quiet. Staff very friendly and accommodating. Bar tender was fantastic.

Rooms were very very hot. Layout of the bathroom was less than ideal resulting in water all over the floor from the shower.

The room was newly updated and very clean and comfortable. I had a view of the waterfall from my room and the staff were extremely friendly. Food was good and there’s a nice deck out back on the restaurant that looks over the loch. It was steps from the W. Highland Way making it the perfect location for me.

I was check-in was a little bit earlier, but I showed up very early and the manager was able to accommodate me with an early check-in, which was nice

Bothy Bar was good, staff were friendly.

Couldn’t use bathroom fan or open my room window, so room became very warm and stuffy.

Nice sized room with comfortable bed. Had a bath with shower above which is unusual but good for those who want a soak. Bathroom a bit dated but bedroom had been upgraded. Excellent service in the bar which has fantastic views, breakfast very nice. Located a few meters from the start of the last day of the West highland way.

Externally looks a bit dated but don't let this put you off.

Breakfast was pleasant and had everything we wanted

The hotel appeared to be short staffed as we only saw 2 members of staff and no one in reception, although there were some people wandering in and out of the kitchen area but were very unsuitably dressed for work in a kitchen. The outside of the hotel is very scruffy and untidy, the reception area is distinctly unwelcoming and the whole place looks like it needs some money spending on smartening it up.

Shabby. Could do with an upgrade. No ambience. Very expensive for what you get. No hot water at 10pm

The boiler was broken so there was ok hot water in the rooms. This can’t be helped - things happen. The campsite showers were working but not in the best conditions. The rooms have been finished nicely and are comfortable but the heaters did not work. The breakfast was poor. The two staff that seemed to be doing everything from front of house and cooking were run off of their feet. Working hard but with far far too much for them to be doing.

It’s in the location I needed to stop at hiking on the West Highland Way. The view down the Loch is stunning.

For the price which is close to Bridge of Orchy hotel price this a pretty scandalous. The quality of food is very poor, very very obviously frozen and reheated. Breakfast was awful dry. The furnishings are 30 years old. The staff are lovely but the team is very very thin.

Good place to stop over on WHW. Very quiet location on the edge of the village. Bathtub a bonus. Room was adequate for our needs for a couple of nights.

My best friend and I took a girly road trip and we picked this hotel for the location… it was amazing. I had my dog, Rupert, with me you would never know we were in a pet friendly room it was spotless! We had our meal in the restaurant and our breakfast and honestly, couldn’t fault it! Highly recommend!

The only thing was the bed was alittle uncomfortable but for a one night stay it’s perfect!

ideal location, just beside the loch. Our room was clean and comfortable with a bath and a shower. We were there out of season so the hotel was very quiet but I can imagine it would be very busy later in the year as Kinlochleven is well known for walking and hill climbing. We didnt have a meal there but the menu looked good

Beautiful location! Close to the lake. Very friendly staff.

Cold showers if the hot water runs out.

Clean and comfortable stay.

The rooms were not cleaned daily, bins were not emptied etc. I think with a few small tweaks this hotel could get some great reviews. Also, the curtains needed fixing. A bit of maintenance would go a long way.

Easy check in, Ean comfy room. Hownshower after a VERY cold day in the hills!

Comfortable Bed & Friendly Staff

Absolutely unsuitable for winter accomodation, the full hotel was freezing cold, the bedroom was like walking into a chiller when I arrived & the inadequate tiny panel wall heater made little to no difference to overall room temperature. Would not recommend anyone to stay here over winter months, the lounge area wasnt even heated but did have a wood burning stove that wasn't able to be used for whatever reason. Such a shame as the hotel did look as if it would be ok during warmer months.

The bar was pretty nice and well priced, and in a good location since it’s close to the waterfall

The room smelled like cooking food the minute we walked in, and the shower had hair from the last guests in it. The shower also didn’t have a curtain, just a glass cutout and it spilled water all over the floor. The staff was ok, but reception was closed and we had a very confused looking staff member check us in, almost acting surprised at us being there. We had to pay for the breakfast the night before and what we got was terrible. The eggs were completely rubbery and disgusting, the sausage was tasteless, and there was only a tiny coffee pot which had lukewarm coffee at the bar.

Price was cheap, location was excellent for accessing the West Highland Way, bed was comfortable and Bedding appeared clean and there was a large tv, seems the budget went in the tv not the rest of the room

No hotnwatee, bathrooms were grubby, Tables were not clean, glasses were dirty