Best Western The Dartmouth Hotel, Golf & Spa

I think the golf should great as looked well maintained even so we do not play golf.

In overal ia lot of thing we did not like in the hotel. We choose this hotel because we would like to use the spa and relax. Unfortunately we could not do that. As the room and the spa was very dated, unenjoyable. The curtains in the room was not meet.

Setting

Original reservation said credit card only used to reserve and any other means of payment could be used at checkout. Not so, hotel had already taken full advance payment on that card and said they had had other similar problems.

Very clean and bright. Staff were friendly and helpful.

The front of the development could do with a link of paint. Clearly, that's a superficial point but first impressions etc etc.

Nice setting and the Spa relaxing.

Food wasn’t great.

Food was great.

Pool was unavailable do to a heating issue. Spa are could have better cleaned

The room was nice and the bed comfortable. The breakfast was good with plenty of choices.

The evening meal was of a lower standard than I expected.

Location goodStaff excellent Food very goodAll round a very good experience

Both my partner and I found the bed mattress was too firm for our liking.

The location was good based on where I was going to.

The restaurant staff member was a bit rude, saying I had to order food quickly as he had a table of 10 coming in.

Location and setting and facilities goid

Matresses really hard and one member of staff really stand offish

Comfortable room, nice swimming pool and facilities. Great breakfast.

The food at dinner wasn't very nice for the cost.

The room was a great size Breakfast was great

The pool was very grubby but also the jacuzzi was out of action , the sauna was faulty and we were not told so basically we didn't have a spa experience

Location, food and service was good.

Shower was not working properly.Booked a double room but got a twin single room.

Location and size of rooms

pool was unavailable for part of the stay

We booked a room for 1 night so we could use the spa, pool, etc on arrival went to reception to finalise the booking , when we started filling in forms they told us that the pool , spa , sauna was out of use , not working , waiting for engineers to come and fix , so we canceled , was annoyed as we only came here to use these facilities, drove over an hour and bought new swimming trunks for this purpose, they should of just announced or worded this on there website, warned everyone that these facilities were temporarily out of use till further notice , feel that we wasted a lot of time and money for 1 night , and all they could say was they wouldn't charge us for the cancellation, wow thanks ,

The whole experience !

Suited me very well as a lone traveler with my

The only overall improvement would be a refurnish of the conservatory part of the dining room, in particular replacement of the tub chairs which have seen better days!

The WiFi was good and the room was clean.

The exterior of the hotel seems a bit dated.

Setting

Breakfast had poached eggs plate was full of water put me off the other items

the house keeping staff where helpful,

the room was very dated the bottom of the bed old , dated and tattie. it was cold as the window was open when i arrived, i suspect it was because it smelt of damp when we closed them. we asked for a cot but we had a put you up bed, which was quickly changed when we said we booked a cot. the cot didnt have a mattress. you stated when i booked to bring sheets not mattresses, i have never done this at other hotels!!! We went to use the pool, oh my goodness, the stink of drains was awful, there was lots of fresheners around to mask the smell but couldnt !!!It wasnt cheap to stay, and I have stayed in several other chains of hotels

Tricky to say - the room was fine and the price was cheap

No friendly contact with staff.

Hotel was fine room lacked pictures it was very basic but comfortable. I had a Caesar salad which was the most basic one i have ever had, there was one mouthful of Anchovy and soggy croutons. Breakfast was not the best I had Eggs Benedict and it was smothered in Bechamel sauce and burnt bacon.