Haslem Hotel

Comfortable hotel with breakfast included. Good location for us.

Waiting time to check in/out. Due to lack of staff. It wasn't a problem, just had to wait for a member of staff.

Very comfortable beds spacious rooms throughly enjoyed our stay at the Haslem hotel the dinner in the restaurant was first class and the front of house staff couldn’t do enough for us will definitely be back

Not one thing

Bar

Restaurant was closed went down for breakfast at 10 no food left didn't included dinner as usual

Very clean and comfortable,close to shops and cafes

Very handy to town & shopping, very clean & beds were amazing.

Only one issue, we stayed on a Saturday night & music finished at 10pm, much too early

Excellent breakfast- beautiful porridge- best ever

Noise from the street

Amazing staff, amazing food and amazing rooms

Good location and dinner was great. Room was very quiet and clean.

Breakfast selection was not worth £15, it was quite limited.

Nice layout of reception, bar space. Bedroom was great size and bathroom shower was excellent.

Lack of private hotel parking. Hotel had a nice vibe, however staff attention to detail needs to be addressed, simple things like tables littered with spent bottles and glasses for over 40 minutes, yet four Bar staff behind the bar chatting to each other. Requested black pudding at breakfast, were advised none was available but could they provide something else……replied no thank you but could we have some brown sauce with the breakfast roll…… got fed up waiting for it so did without. Had to go find staff to request tea with the breakfast, tea pot was delivered but no milk, again just went and got a glass of milk ourselves from the breakfast buffet area. Could understand if it had been busy but it wasn’t. Overall customer service skills could be greatly improved upon, spoke with a local the previous night at the bar who informed us that he had come for the live music which incidentally didn’t happen, his attitude was the staff couldn’t be bothered to make any effort, which sadly I would have to agree base on our experience, a pity really because it could be a great place with just a little effort.

Food great, staff friendly. Room was clean.

Room too warm and noisy. Noisy from bar area, outside street noise and other room.

I liked everything about this hotel, the staff were wonderful, especially Tony at reception, who couldn't do enough for us. Everybody seemed so happy and helpful. First class service, very comfortable bed, great location. I would not hesitate in booking this hotel again and again, thank you all for making it such an enjoyable stay

Location convient for us

The apartment wasn't laid out as well as I hoped it would be and I felt it didn't work well for 3 people. I had stayed previously with 3 of us in a family room and that was much better than the apartment.

Nice place to stay liked the art work in the room.

Breakfast was terrible. Tea was freezing. Buffet for everything - very cheap. Some things looked deep fried to an inch of their life. No option for vegetarian. Wish we hadn't paid extra for breakfast and went somewhere else.Waited at reception for 10 minutes before anyone came to check us in. We're told our room number was 157. No room 157 - would expect staff to know that. We were in 137.Bar service was terrible - literally not paying attention to who was waiting. I was standing waiting abd two guys walked up and were served straight away. That's frustrating.

Tucked away very handy parking. Original decor. Loved the ceiling with pipes and lighting

Bed was comfy food was not included when ia asked for it be included

No fridge faulty leaky shower towl wrack didn't work door was hard open inside food wasn't included when i asked for it

Clean, comfortable, rooms spacious close to all you need

Location is perfect. Has a paid parking which is handy, it looks modern

The apartment we rented was supposed to include a sofa bed which didn’t, they gave us a fake bed when requested. No extra bedding for that “bed” and when we asked for it we waited for an hour until I had to come downstairs again to remind the staff, we ended up with some bedsheets and a blood stained duvet without duvet cover…very sad and disgusting

Lokalizacja czystość pokoje

Poor selection of food for breakfast

I love to stay in the hotel whenever I can. As an ex employee, it's good value for money.

The beds are amazing. I could live in the hotel full time

Very dissapointing

Live music downstairs very loud in the room, went on very late (past midnight). Then the fire alarm went off twice during the night, no fire just blaring alarm in our room. The shower was not clean, clump of hair on the wall. Breakfast was very poor. No orange juice or bacon. Bread was stale, coffee was horrible, and hot food had obviously been sitting for a long time. Then we went back to our room to try and get more sleep due to the interrupted sleep during night only to have the cleaning lady enter our room at 10am then at 11am a different one was knocking our door even though check out was at 12pm and we were only staying the one night.Overall, it was a very disappointing stay. Would not recommend. Feel like the staff must be aware as when checking out they didn't even bother ask how our stay was.