Imperial Hotel

The staff were very good.Breakfast was good.

Took elderly parents.1 in a wheelchair;no ramps into the hotel or in the hotel.Rooms were too hot.Toilet roll holder hanging off.Stairs throughout the hotel so had to keep taking parent in and out of wheelchair .Windows didn't open

Room was not as advertised on Booking .com. We were promised a room of 300 sq. ft, and this was about half that. Not in very good condition, and was tired. TV did not work properly, and we had to call staff. Staff were friendly.

Decorations, building was tired. Room not as advertised, so felt misled. Breakfast poor quality. Coffee por.

Staff was lovely and very helpful, room was very clean had a wonderful stay

Very clean

Close to sea front

Booked b&b the breakfast was terrible raw bacon and sloppy egg Did not it and didn’t go back again We were told there was a side carpet spent £52 in car park fees as no spaces and having to use the car park over the road ..

Breakfast Breakfast was good well cooked Room - Family room with sea view was large light and airy with 2 beds and good sea viewLocation was close to amenities beach town and local theatreDinner - Reasonable choice, well cooked,

- Meals Breakfast - There were no Mushrooms available at one breakfast. Dinner I ordered a starter of Pattie with toast. No toast appeared and complaint produced a hot bread roll My wife ordered a sweet of Eaton Mess which, of course, should have included Meringue as advertised. It did not,a complaint to the waiter resulted in no explanation.My wife uses a wheelchair. There is no ramp and everyone must climb 4 steps to get into hotel. Is this legal?Room - The hotel receives 3 to 4 coachloads of guests a day and they like entertainment at night between 8.30 to 10.45every night. If you want to go to bed early DO NOT BOOK ROOM 108 or others on first floor at front of hotel as volume of amps is high and made settee vibrate. I would be surprised if paid staff could legally enter these bedrooms without hearing protection under HSE rules during the entertainment especially on Sunday night.

This is clearly a hotel designed to cater for coach parties, but it does so very well! The location is excellent - right by the beach, and close to harbour and shops. Staff were extremely friendly and helpful. My room was spacious and comfortable. There was even good entertainment laid on in the evening. Consequently, I loved my stay!

Wifi was good in the communal areas, but was not working in my 4th floor room.

Great staff and location. Average age of the guests was about 75. Great to see them all having such a wonderful time. We met some great characters. Entertainment was great.

Breakfast was ok not 'exceptional' but the service was amazing.

View from room was exceptional. Excellent breakfast. Excellent staff.

Entrance was not particularly accessible.

Location was great, the room was lovely and clean, fresh bed linen and towels. Beds were very comfortable, we had a lovely view from the bedroom overlooking the beach. It was perfect.

Small cubicle shower enclosure.

Location good, lift great, breakfast fine

no clear instructions on where to sit for breakfast, one couple moved twice

Location was fine, the bar and front of house was nice and sofas were welcoming

I paid £230 for 2 nights and was given a tiny dingy room, which I presume was once a room to keep the laundry. The smell of gone off greasefrom the below kitchens was overpowering and Impregnated our clothes for the whole stay. The room was dated and still had late 80s beige and red wallpaper. I will be contacting Enviro health about the smell and a licensing issue, possibly a breach of one of the licensing objectives - prevention of public nuisance - noxious smells.

The view the hotel and staff were lovely , breakfast staff happy and welcoming

The smell of drain's in the room I was in room 405, I spoke to the reception and she was lovely about it said she was told that the drains has been sorted, but the smell was still there

Reception was excellent.Breakfast was very goodService at breakfast was below expectation Room was shabby and lamp prevented sitting up in bed

The room.Service at breakfast

Cleanliness, toilet door hand gel handle, entertainment, location, views from the bar area.

The bed linen was clean

It smelt like an old people's home. Eyes fluid and mashed potato. With the rather unpleasant addition of a cabbage sewage aroma in the bathroom.

Having a lift

Washbasin was fixed to near toilet seat .So when you wanted go on toilet you had sqease in between the toilet and sink. There was know space. Bed was lumpy. Breakfast was poor.. Small for what you payed for. I had poached eggs on toast. Eggs was not runny and toast was not toasted enough ,cold. They are only open from Monday to Friday. S o know contact with reception at weekend. Only by email.

Great location for see views &walks eating out &drinks only a short walk away , local shops ABIT scruffy but see front & harbour lovely .

Friendly staff,any problems were addressed promptly to make are stay memorable ?

Great location for see views &walks eating out &drinks only a short walk away , local shops ABIT scruffy but see front & harbour lovely .

Friendly staff,any problems were addressed promptly to make are stay memorable

Reasonable price and great location.

The en- suite could have been better. The sink was quite large and made it awkward to access the toilet.

The position by the sea front, staff are friendly and the breakfast was good

Nothing, all good