Manor Of Groves Hotel, Golf & Health Club

Big rooms, nice grounds.

Room, corridors and reception area was cold. Lucky there was a heater in the room.. The cooked breakfast and coffees were good but not much choice on the continental breakfast. Very cold and bright reception/bar area - did not fancy sitting there with a drink.

Staff, location and the grounds

TV did not work, was moved to another Room. The radiator did not work properly was cold in the new room also was making a lot of gurgling noise, the bathroom was lovely and warm with that radiator worked

Nice surroundings

Was told it was only valentines menu and no other food would be served. Gave us 3 hours to choose and pay for menu which was no good as at work so couldn't have it. Ended up with popcorn for our evening meal. Steam room was out of order. Card machine not working for drinks

The grounds and it was warm and welcoming

It was almost everything I expected. Unfortunately we couldn’t get any reception on the television and the radiator made a knocking all night.

The location

The room we were given was at the back of the hotel, for the Money that we paid for the 2 nights at the end of January and the room that we got was not great value , we have stayed here before we stayed in a 4 poster with sofa , I was recovering from a knee replacement surgery so it was a supposed to be a relaxing break . The second night there was no hot water in the bath or the shower , we called the reception the manager came up and could only offer to move us to a downgrade room or to use of another bathroom in a room nearby, we chose the other room as we were leaving the following morning.Good job be brought our robes when we checked out I went to pay my room service bill , I was told by the receptionist we had nothing to pay and the £50 deposit would be refunded . After 2 weeks we still have not got it . To pay £376 for a room in January, to have a room with barely any views of the beautiful gardens and a view of the industry bins and broken furniture is bad and not appealing I’m so disappointed

Old school charm of the part I stayed in

Communal carpet on the way to the room needs replacement

We had the best room in the manor house, so comfortable and cosy beautiful bed and even with the extras paid for they went the extra mile to present it all perfectly

No hot water in the shower but gave us a complimentary breakfast to make up for it as stated we had the best room already so couldnt move to anywhere near as regal.

Swimming pool, dinner, breakfast

Steam room was out of order.

The bed was very comfortable and the room was very spacious

The decor is quite dated and the steam room was out of order

Gym was better than most hotels.Free parking!

Room I booked was nothing like room I got! Hotel room & stairways dated and rundown. Breakfast poor, warm yogurt, they ran out of eggs, not fruit salad left, no fresh fruit, cheap bread.

The bed was comfortable

The restaurant was a strange set up behind a wall in reception. The bar was part of reception. The breakfast was limited and tasty bad. Very poor quality. The swimming pool wasn’t attractive. A woman was cleaning the gents changing rooms and so I couldn’t shower or change. This would never be allowed if it were a man cleaning the ladies. There was a man sat down doing nothing and not friendly at the gym reception who could have clean the gents. I’m livid about there being a women in there!!! There were also a group/gang of teenagers in the changing room who were looking like stealing or up to something. What I dislike the most was the price of £96 for what is less than a three star hotel. I would have preferred staying at home and I wish I had, I could have spent the £96 on my weeks shopping.

Gym was really good for a hotel gym.

Booked a double room and was given a twin room. Television in room didn’t work.

Wouldn’t stay again

Lighting v poor in reception couldn’t even see to sign the check in form to sign it, it was so dark. Quilt wasn’t big enough. Buffet Breakfast was warm. I’ve stayed here 30+ times before Covid and was always impressed but sadly would never return again as the place is not as good.

Lovely big bathroom and bed with lovely view of the grounds

The heating didn't work properly

Very professional and kind staff

Lack of a good sized bar and lack of cocktail menu.

The hotel itself was very picturesque. The weather was quite poor but the grounds looked incredible and would be best experienced in warmer weather. The manor room was a good size with table and a couple of chairs and a decent size tv.. The bath was very small but bathroom was clean.

The large double bed in the room were 2 beds put together which is common in hotels I have been to but this one was not secured properly so keep separating. I Had to keep pushing it back together which made the sleep not very comfortable. The refrigerator in the room did not work and there was an old smell in the room suggesting the room was locked up for some time. There were cobwebs in the corners and the cups provided in the room were stained with what appeared to be coffee/tea from previous usage. The kettle was also dusty. Had to wash them myself before using. The staff were polite but not warm or welcoming. My room key didn’t work after going out and coming back so had to go to reception and the staff didn’t even apologise for that. Just changed them. Also when I requested ice from the bar, it felt like I was an inconvenience. This was my first time visiting this hotel but didn’t receive service expected for the price they are charging. Left feeling disappointed.

Location was ideal for our works conference.

Shower was very poor, I’m talking a dribble. Food was OK but service was poor. Waitress didn’t know what a larger was and forgot to bring the lime and soda. When it came it was lime and lemonade.The conference room that we booked wasn’t cheap, but we were left to figure out the AV system, coffee was late, everyone was sat down.

Bland Hotel, shame as the building in its original condition could be so much more. They have a poor effort of brickwork detail surrounding a crappy palm tree near the entrance... embarrassing it is not impressing anyone.. the brick layer should be sacked... Do the owners ever visit and look at the place... it could be so much more, people pay for luxury, nice surroundings, professional staff and attention to detail.. None of which is here at present

Everything

The building, areas, rooms and lounges were stunning

The only one bad thing I can give is a review was when we arrived for our second stay here the card activation machine was down, and we were stuck to get into the spa for around 5 minutes and the control for the jacuzzi was off the wall - unintentional unsure but did look like it was snapped from somewhere - but honestly not a big issue.

Lovely hotel, nice pool, nice staff and food was very good , steak was divine!

Couldn't get meal on first night of arrival as we came to order at 8.45 but was told chef had hone home, disappointing as id asked when we first arrived about dining times and was told 9 pm food finished.