Crowne Plaza Basingstoke By IHG

very bad experience at check in. tried to have lunch and service not great.

Very helpful and pleasant staff at front desk.

The location was well situated near the motorway but not so close that noise pollution invaded the room and created difficulty sleeping or any other discomfort. Only a short walk to Basingstoke town centre for breakfast, lunch and dinner and also to have a look around the town and shopping centre. The room was larger than expected, very modern, nicely decorated and clean. The bar area on the ground floor was well decorated, clean, the staff were really nice and helpful and the whole hotel had a really nice atmosphere.

There wasn't much of a view form the hotel room window, although I understand that this can't always be helped and is solely dependent on the location of the building.

Really happy with my stay at this hotel. I checked in super late after midnight and it was straightforward and quick. The room was clean and inviting. Bathroom clean with lovely toiletries. Brekkie was lovely, and had all the hot food brekkie essentials and Continental essentials. I requested veggie sausages and they were made for me.

Staff were pleasant, and breakfast was ok.

The cleanliness in part of the hotel might have been better e.g. tables in the bar and dining room often not wiped/clean after previous use. There wasn’t sufficient staff on most days.

Interior

I was so disappointed I booked a double bed not two singles pushed together I then raised this with the staff and they moved us so we had to pack everything up and move room to them find out it was two single beds again! Then I went back down stairs checked out the third room and again it was two singles the receptionist then ran upstairs and checked our room before we had to move for the fourth time and it still not be correct, we finally then got our correct room however no tv signal so no channels.. no complimentary water by the time we got shuffled about until we had the room I paid for we could not be bothered to go down stairs to try get out tv working or our water. My boyfriends 21st birthday was absolutely ruined! We then ordered a taxi through the hotel and it took 50 mins because they forgot to actually ask them to collect us which made us late to Miller and Carter which meant we had to cancel his birthday meal and get an Uber eats! So terribly disappointed

Breakfast was good

Too far from the town centre to walk ...... no cabs!!!

Room was good but the view was sad :(((

It was my wife’s bday at least a pastry would have completed our day ?

Fabulous decor amazing rooms great location for me and my colleague ?

Very nearly scolded myself in the shower

Clean, friendly staff and spacious room

The lady on reception was incredibly accommodating - helping me to order food before I went to my room because I had arrived at the hotel later in the evening.

I didn't get a copy of my invoice for my hotel stay as I had booked through Booking.com and so the card I used for the booking was automatically used for the bill. I would have preferred to have been given the option on departure and to have a copy invoice.

Nice room, friendly staff.

Rooms being cleaned during our stay.

Bed was huge! Very comfortable, clean room. Good breakfast. Lovely area to sit outside and enjoy a starbucks!

The only thing that could make the hotel any better would be to have a pool.

Sauna, bar, restaurant

I do not like the windows are fixed, you need AC all the time.

Quiet location, fresh and clean

Breakfast was cold, toast warm bread. Not enough staff

Room clean and very comfortable

Breakfast was awful. One long queue for drinks and hot/cold buffet and the food quality was not the best. The queuing system requires you to stand next to tables where other customers are eating. Not a great situation during Covid.Other customers left tables and floor in a disgusting state. Dining room seemed under staffed and it took a long time to clear tables. Filthy tables are not nice to look at whilst having breakfast.

Reception staff were extremely friendly and helpful. Room was lovely, clean and comfortable.Breakfast was delicious and great staff.

The binging of orders at the bar....very annoyingStaff at bar seemed over worked and didn't have time to clear table or get bill paid.

Nice, clean comfortable room. Nice receptionist.

Buffet breakfast, not covid compliant. Not enough ventilation, other guests not wearing facemasks when they should. We did not feel safe.

The bed was super comfy

Restaurant menu can only be viewed by a qr code which isn't ideal and choice of main meal is limited

Room was top notch ! Fantastic shower and bathroom . Very spacious room with a very comfortable super king size bed . Would definitely recommend the Crowne Plaza to friends ! Full English breakfast was more than satisfactory .

Definitely not applicable !