Holiday Inn Express Poole By IHG

I was provided with a room which I asked for

I asked 2 times that the room 2 was cold, on the third occasion the receptionist provided a mobile heater and commented on how cold the room was, this heater didnt really warm the room either, and kept cutting off, but at this point I couldn't be bothered asking anymore. When I mentioned this in the morning of checking out the first reply was we cant do anything for you, and did not even offer any reimbursement for the inconvenience, then the receptionist said why didnt you come back again to complain ?. They eventually cancelled the parking as a good will gesture. its not the point when you only want a functioning room. The food was very average, My evening meal on the first night was a burger which tasted of re constituted meat & very cheap quality. The second night was a pizza which was OK.

The idea of environmental action LocationNice modern design Restaurant lights for dinnerThe only genuine boy early in the morning for breakfast

Dirty under my bedDiscovered that housekeeping tosses all inside a black bin without recycling Fake attitude at the reception The window wasn't sound proof, so the pollution noise from the street was a bit annoying.

Very affordableEasy to find, park, check in and find breakfast

Good location

Noisy. Very uncomfortable pillows.

Reasonable price

Tatty looking and noisey

Good location and parking. Very good value.

No furniture with drawers in the room. Breakfast good for the price although scrambled eggs poor quality.

It was clean and cosy

My room was noisy with noise from the outside area and the staff member was quite rude upon my arrival

Friendly and helpful staff. Good choice at breakfast. Room clean and comfortable. Only slight negative was the dinner menu - felt it was limited on healthy options.

Friendly staff

A bit of a walk to get to the town, in very heavy downpours.... Not your fault the weather was crap

Great location

No working television in the room. Having to pay for parking

It was clean and spacious and the complementary breakfast was great . The staff were amazing and extremely helpful , thank you

Clean, comfortable, helpful friendly staff and good location when visiting the lighthouse theatre for a show

Very clean, modern, comfortable. Staff very polite. Restaurant good.

Very smart, great location, very. Lean, nice staff, good breakfast

The staff were friendly although we were lied to by one member of staff who told us we were being upgraded. The breakfast was good.

We were initially pleasantly surprised with our room - it was large with a small sofa and had tea/coffee making facilities, however, the walls were very thin and we could hear the couple next door talking to each other. Then, just before 6am, we heard doors banging every minute or so and this went on for hours. When we went down for breakfast, we worked out that we must have been above the kitchen.We then asked politely if it was possible for us to move to a different room for our 2nd night. The lady at the desk was very helpful and, after some searching on the system, said she would move us to an upgraded room on the floor above and on a different side of the hotel. We repacked our belongings and left it with the hotel staff to move our cases to the new room. When we returned to the hotel in the early evening, we went to our new room which was smaller than our original one (despite supposedly being an upgrade) and found that the Aircon/heating wasn't working and there was a massive draft through the windows which was enough to make the heavy curtains move. There was a moderate breeze outside but it sounded like a hurricane as the wind howled and whistled through the ill-fitting window.All in all, 2 poor night's sleep and very poor value for money at a hotel chain which I had previously trusted.Do yourselves a favour and stay at the Travelodge (less than half the price) where some friends stayed and had no problems at all.

The location and easy to find, the welcoming atmosphere and friendly staff

The bathroom was very small and I am glad I am a small person!No evening meals available despite reception staff stating that there was evening food available but only toasties and pizza were available

Great breakfast. Nice and quiet at night

Bed was far too hard and lumpy pillow

Clean rooms and first class breakfast good staff

Friendly efficient staff, clean, very clean, good tidy rooms, nice breakfast, value for money.

No faults really. Very happy.

The staff were lovely and helpful with any request we had.Great location, near to the quayside and bus and train station nearby.