Cliffs Hotel

Comfortable, clean rooms, food good. Would stay again. Tram station very close

Food and leisure centre

Reception staff are dismissive, if they aren’t happy working in a busy hotel maybe it’s time to work elsewhere. Wish I had got the name who booked us in. Even though I was more than courteous and polite I was dealt with in a very abrupt manner. It’s a shame as it lets the whole hotel down. All the other staff in the restaurant and bar are lovely but the vast majority of reception staff quite clearly don’t like or has the prerequisite skills to deal with the public. I stay at this hotel often for business but will consider alternative accommodation due to this fact.

location was convenient for tram

like going back 30 years in the past, restaurant set up was just odd, food was so so, room layout was odd with enormous step into the bathroom

Good for kids ect

The room we had was fine but all night they was a banging out side the bed room window yes was windy but was kept up all night when told reception next morning just not bothered

Staff are very nice

Didn't like it when kids are allowed into the sauna and at buffet kids lifting food up then putting it back down again

Stayed with family just a few nights, looks nice from the outside, very fancy and worth the money as it has a swimming pool and 'games room' .

Didn't sleep much as beds were too soft and pillows too hard...did request for softer pillows but they didn't appear. View was of drainage and brick walls but wasn't spending £100 more just for a seaview. Games room wasn't that great for my child. Weirdly the bedroom window was frosted but the bathroom window wasn't...won't be going back..sorry.

Foods always excellent with plenty choice

SOME reception staff are very dismissive and you can be made to feel that you are an inconvenience as they can’t finish off their social interactions, this doesn’t go for all the girls, just the one that I always manage to cop for. The rest of the girls are lovely and the head porter (Tom) I think is a top guy, always pleasant and always busy.

Location

Check in very late in afternoon, overall very dated in need of revamp especially the bedrooms.

Comfortable beds great food good staff

To much bingo what seemed to drag on to long

The location. Night staff dealt with a disruptive couple very quickly when told about it.

The restaurant times made us feel like we had to rush to eat our food rather than enjoy it. I didn't like how there weren't any times just for adults and babies to use the pool as the older kids weren't looking at what they were doing and nearly injured our baby when they dived into the pool and came back up at a weird angle. The pool isn't big enough for the amount of people using it and certain families hog it. TV is from the early 2000 by that I mean really low quality display y and small screen size it hurts to watch it for long. No way to contact staff if you've got a problem besides going to the reception every time, rooms should have a phone to make this easier to do.To get to the gym you've got to go right past the pool which can make the floor very slippery so it doesn't seem like something health and safety would be ok with. Hopefully they can make a safer way to access the gym area.

food good dining room very good

bathroom to small could not go to the toilet no room?

Food was ExcellentStaff Were CourteousNot too Far from The Main Town

Sockets at better places in Room,A bigger TV as we prefer to do our visiting during the Day and relax in the room at night Time.Not having a Room above the Entertainment Venue would have been better

dated rooms bathroom very very small bath towels more like hand toewls only one lift working which was awkward ladies downstairs toilets out of order reception said use the gents toilets which was completely unacceptable food ok but very repetitive ok if you like lamb henry on the menu every other day

staff

food not nice and not enough variety on salad bar , too much sauces , No normal potatoes or chips or veg

Beds comfortable food is. good nice and hot most of staff lovely

Rooms a little dated bathroom very small

Nice atmosphere and very good food.

Bedrooms need updating.

Passable

the room location wasn't great, television very small only one lift working , bathroom cramped have to climb in a bath for a shower .walk in shower would have been a lot better not great if you're old.

Food was very nice staff perfect mostly great

Using only one lift as the other was broke the bar past reception has no cider on tap beds in room very uncomfortable TV too small very hot and stuffy no fans available door in hallway bangs very loudly these things really need sorting ASAP 1st on list beds and pillows next need to future proof the hotel with air con and bigger TV and moderation of deco

Clean and comfortable

Not enough wall sockets

Evening meal and swimming pool

Elements of the decor is starting to look tired in places