Glass Tower - By Central Beach Leisure

What I liked at this hotel was that the staff was very kind and that it was close to the sea

I did not really like the hotel especially the room where I stayed because there was no sea view as described on the internet at the description of the room. I wanted a room overlooking the sea and I got a room overlooking a building.

Location

We had booked the sister hotel to this but it’s not ready so had to stay in another one

We didn't stay at The Royal Carlton as it was closed for Renovation so they put us in their sister hotel The Royal Seabank which was a little bit in need of Renovations the curtains in the room was barely hanging other than that it was very nice and comfortable breakfast was Just enough and the evening meals 3 courses were delicious

The fact it's like a Maze

Great location and nice clean friendly hotel

Nothing it was perfect

Absolute joke BOOKING.com

The property is CLOSED !!!! Still you let us book and took our £256 !!!!! Property is FOR SALE !!! Why can u book people into a non existing HotelWILL NEVER USE BOOKING.comAgain .. and I will tell everyone about your dire service … I’ve emailed you twice and had NO reply !!!!

Nothing because I was moved hotels this was was shit what I booked originally’ I paid extra for a balcony and dident get one ‘ location was to far

Location ‘Not the fercilalies I paid for

Deeply disappointing and unsuitable for...

I did not like the fact having booked this accommodation, was transferred to The Royal Boston and although it included breakfast, the first room was unsuitable for a disabled adult. Breakfast at the Boston was chaotic and tables too close together causing issues with hot drinks. Table covers were filthy and badly stained and I have ended up with food poisoning attributed to the breakfast which was poor not to mention lukewarm.

hotel booking was canceld by hotel was told room not available due to mainteance was offered boston which turned out to be not suiable for my disable needs and a long way from original area booked

I can’t rate a hotel that closed down for renovations

I didn’t like the fact it was closed and booking.com still sent us their

Everything was good,food was lovely,staff was friendly and very helpful

Bad

This Hotel was closed on arrival, completely deserted olathough the doors were open and some lights were on it was completely deserted. We had to find alternative accommodation, we also were unable to contact Bookings.com for help and are still waiting for reply from emails we sent them for a refund and also make sure they remove this Hotel from their site.This place is a complete scam!RKerr

Disappointing

Bad service unclean not the room we wanted

Nothing it was closed booked the royal Charlton ended up at Seabank nothing wrong with hotel but didn't book it got an email en route telling me to go to seabank apparently royal Charlton closed for months you didn't know this very poor piece of business

The way you handled my booking I could have been told on booking about royal Charlton and gave me the choice of hotel

l never stayed the the Royal Carlton as l was transferred to the Royal Seabank the day before l arrived

The hotel l was transferred to was brilliant. Breakfast was a good way to start the day and although l had issues with the lack of milk in the room the cleaner sorted that out the next day

There was no rea or coffee facilities in the room the TV didn't work. We stayed there 3 nights to room wasn't cleaned. Had to ask for clean towels.

Staff were excellent, were bit up against it because hotel been emptied, but performed fantastic, very friendly and helpful..

No kettle no TV remote, no draught beer,place needed cleaning

I loved the fact that Booking.com had told the hotel there were only 3 of us booked when in fact there were 4 of us. However the hotel trusted that my confirmation for 4 people was in fact what I paid for

Food was ok

We were booked into the royal carlton. But moved a view weeks previous by the agent.We walked passed the Royal Carton whilst there. This Hotel looks as if it has not been open in a long time. It definitely does not look like the photos indicate.The Hotel we were moved to was definitely not the same standard.

I didn't really stay here in the end, I was cancelled on and referred to the Royal seabank Hotel

Same as the likes column

Didn’t get any sleep with the banging of doors and shouting in the hallways there was no WiFi when I asked for the password they said guests couldn’t connect there was no Tea or Coffee facilities in the room at all and bathroom light did not work

Didn’t get any sleep with the banging of doors and shouting in the hallways there was no WiFi when I asked for the password they said guests couldn’t connect there was no Tea or Coffee facilities in the room at all and bathroom light did not work