The Galleon Hotel, Hull City, Part of the AG Collection

Scruffy and in need of upgrade

The staff

EverythingThis is a really run down hotel compare it to pontins.They are in the process of renovating the hotel so have closed half of it but still renting out the other rooms this is not great. They are so run down and very poor for what we paid

It was clean staff were very help full

Easy to get to very quiet i

Horrible

There was no hot water we stayed for 2 nights not been able to get a shower or a wash abserluty fuming

Location and price good

Heating inadequate no basin plug shower head scaled up

The staff were excellent and are making the best of a bad situation,the room was lovely and warm and the water was hot

Really run down,area doesn’t feel safe after dark,I know it’s based around an American motel but not having phones in the room to be able to contact reception didn’t feel ideal for me,I have to wonder why there are metal shutters on the windows was told that rooms have in the past been rented by the hour

Stayed here before it's in a good spot

Not the hotels fault but there were a team of young women being a pain in the bottom making noise and banging on window

Absolutely nothing, this place is horrific

I’ve never had to write a bad review before and I’ve never checked in, seen the room and checked straight back out before but this place is absolutely horrible. Dirty carpet, battered walls. The rooms don’t feel safe and secure and overall it has a feel of a dirty rundown crack den crossed with a shifty dirty motel. If I couldn’t have found alternative accommodation for the night I would have rather have slept in my van. Luckily there was a Travelodge across the road that had free rooms and when I told them where I had just come from they laughed and said this happens a lot. As it turns out this place which is known to locals under what I presume to be its old name ‘the campanile’ has quite the reputation around hull. Everyone from hull I have spoken to about it thinks it’s hilarious that I booked that dive but me personally I just feel lucky that I got out of that room fast enough to not touch anything and not bring anything nasty home with me.

Staff so lovely and helpful, room clean and well stocked with toiletries and beverages.

Passable

Fill out fast booking on line but still had to wait at bar for 20 minutes to get room key and told had to fill out details again..

Shame as previously have liked location in town and proximity to amenities and travel.

Difficult to rate as staff were nice area manager however offered/promised an email with a reduced stay which never arrived following a disturbed evening with a heater that churned, then had to be turned off in night as thought it was burning. So a chilly night. Also sockets on work top did not work which I omitted to mention. So hence disappointing as she obviously isn’t true to her word. Oh and passports requested which I find odd in this country.

The staff when arrived where very friendly and had time to make conversation and help plan our stay further giving us helpful directions of the surrounding area. They were the people you want on reception to help make you comfortable. Its under new management and I feel when finished it will.be more.modern and updated but I liked that they were great hosts.

Can't say much about what I disliked, its a hotel like a motel so you pay for what you get. I would say that they don't have a restaurant as such but that's not what we paid for as only a short over night stay...however when we went onto the small bar they did ask if we wanted any snacks so again they were very accommodating. It's on a main road and although no sound in our room its something to be mindful of.

Your bloke behind reception is absolutely fantastic gave us the same great welcoming as we use this hotel a lot

Room was absolutely spotless but it was freezing I know it was very cold out -2 but both my partner and my self had to sleep in clothes to keep warm needs bigger radiators or deffo won't ever stop again we asked for spare portable heaters but non needs urgent attention to heating as you will loose good customers

Very helpful and lovely staff!!!, thank you so much for your help today!!!great location rooms clean and tidy centre of Hull and car park on the property ,easy access everywhere,best regards Adam

Nothing really.... Receptionist was kind of helpful though....

Wasn't expecting a motel style accommodation. Room wasn't very nice. Main hotel bar, if you can call it that, was closed. Breakfast wasn't happening.... Receptionist apologised for lack of .... pretty much everything....

Cheap and cheerful.Great LocationWarm comfortable rooms.Very helpful staff.

Recently taken over and currently going through a long overdue refurbishment.

Good price and close to city centre and had a bath ..

Heating wasn’t working and quite early checkout time but other than that all good

Pleasant

Badly in need of renovationThere was wet paint on the stairs handrail with no sign. I reported it to reception who came out to have a look but nothing was done

The checking in process is very quick and straight forward. I found the staff to be very friendly and accommodating. The location is very much ideal for my needs for the time I stayed. For example I stayed for two nights, my job means that I can be out and about at strange hours, which is why this particular hotel was perfect...the rooms are in separate accommodation block and I wasn't disturbing the other guests. The beds were comfortable enough for me to sleep, so I had no issues there the facilities themselves were clean and tidy. I'm certainly happy to recommend this venue.

The only irritation I had with the hotel is the parking machine. Parking is paid for which is fair enough as this is a city centre based hotel and the parking can possibly be abused by non-visitors. The machine to pay for parking is just inside the door of the reception block, but I found it a pain to use and displayed incorrect information at times. For example, I paid for 48-hour parking, but the summary said I paid for 48-day parking. I was charged the correct amount for my stay, but this can be off putting or worrying for guests that are not used to this type of parking arrangement, also sometimes it didn't register pressing of the on screen buttons which consequently lead to me having to wait with a message asking me if I was still there and the countdown to reach zero before the transaction could be completed.

Stopped here many times when it was Campanile, 2nd time since Galleon took over, the service and the staff has continued to be excellent.Friendly and welcoming as ever.

Have to say that the double mattress in the room we had (118) seems to have had better days, it seemed to creaking with every movement and you could feel the springs.