Gilson Hotel

The bed was so uncomfortable it was so thin Very noisy as room was above the pub. Constant smell of weed

Checking out

No toiletries. No Mattress topper. Grotty furniture and drab painted walls. Bed headboard just a sawn off piece of wood screwed to wall.

The location is great for the arena and main shopping area. Also a 5 minute walk from the train station.

Wrong room given to us, we were made to pay upgrade fee. Bath leaked, side fell out, toilet didn't flush properly, not enough bedding, groups of people arriving back at 5am shouting and screaming outside our door. Horrible hotel.

The location was great and the room better than expected for the price. Very good value.

Thank you it was ok for the price, very good

It was what expected for the price. Kettle in the room.Comfortable & enough space. Handy location for the station & wetherspoons.! Staff helpful & friendly. Allowed us to leave bags in reception before check in. Plenty of hot water for bath/shower

No breakfast available.Room a little shabby, .

Excellent location.

broken bath tub, Card/Tag never worked with lift.

Near the city centre, close to bars and places to eat. Easy and simple check in. For a night or 2, it's good

Passable

Window broken TV remote missing back lathe amount of space with nothing in the bathroom very rough experience

The room was warm and 11 o clock check out is amazing .

No wine glasses was available , wasn't enough coffee and milk no bottles fresh water.

You get what you pay for, cheap as chips for a mediocre room, that is reflected in the quality of the room. Very outdated and rough looking furniture, and the shower head didn't sit correctly in the holder. A bit on the cold side for my liking, even with radiator turned on full.However, it was quiet, and the location is handy as it's right near the station. The staff were really friendly too. This place just needs a good update and a bit of love and that would make it great!

Fix the shower head.Get some rugs/carpet, the wood floor was really cold.Turn up the heating. Fluffier pillows.

Bad

Rude service complete scam payed by booking.com and asked us for £200 when we got there as a deposit and because I didnt want to pay it they cancelled the room DO NOT BOOK WITH THUS SCAM HOTEL!!!!RUINED OUR NEW YEARS EVE

The door in the room worked

Bed . Shocking , a solid 18 mm mdf sheet with a solid thin mattress on top , bed creaked ever time you moved slightly . I got no sleep that night , but I was only there for the one night . So I thought my nightmare was over only for the hotel to ring me the following night at midnight ,waking me up even when I was home . Shocking

Central location, close to shops and restaurants. Ideal for travellers and workers as next to Wetherspoons, for breakfast and dinner.

The staff were great very responsive and resolved my issue immediately, as my room was over a rock bar. I could hear the music, however not only did they asked the bar to turn the music down in the evening but they moved me to a quieter room the next day too. The hotel itself is quite outdated, and I would not say it’s worth £150 for 2 nights. Absolutely cannot for the life of me justify that shocking price. It has the facilities but there is not an ounce of luxury. I was there for a work conference so I can imagine the prices were really amped up, but nothing within the hotel justifies that, even the kind friendly staff.

Overall VERY outdated. Old bedside tables. Rusty metal handles in the bathroom. Old paint job, cracks and marks all over the woordwork, on the bathroom door. Mattress wasn’t the most comfortable either. No toiletries, only handsoap in the bathroom. Toilet flushing system was so poor I was battling with flushing 6-7 times at least. Stained duvet, although the sheets and pillow cases were clean. Ultimately, again, NOT worth £150 for 2 nights.

Location

Staff didnt know how to operate heatingIt was cold Bed bugsHot water took a while

Very central

The noise and the bed was not comfy

Last minute booking accepted

The staff were rude and really unhelpful. As it was a last minute booking none of us had ID, but all the booking details were on phone along with proof of payment, pin confirmation etc but the receptionist refused to give our paid for room and then another person got involved and was rude and to sum it all up, the receptionist said I was lucky to be with my black partner and he want saying the things he would like to say to me!! I was disgusted and so were the couple who were waiting to book in behind us too.

That’s a struggle Nothing

Where do I start , filthy , dated , worn out bed , literally if you can think of a negative experience at a hotel this has it

Location

No hot water mould in cups Migrants drug addicts domestic violence victims all housed here . Very intimidating