Hotel Arcen

Very friendly staff. They were flexible with check in times, and tried to help us as best they could with the parking situation (there was a busy event nearby). The rooms were clean and comfy.

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location was excellent and the restaurant served delicious food.

breakfast was meh

Location in centre of villageArced itself is lovely and the castle gardens are a must see

Hotel looked as if it dated back to the 70’s but hadn’t been updated since then!They had tried to cram far too much stuff into the room such that the fridge door couldn’t even be openedNo air con or ventilation and room was boiling, with only a basic floor standing fan, unable to keep window open as there was so much noise outside all nightBathroom was so outdated it was laughable. Breakfast pretty poor

Location very lovely - town is sweet. The people were very friendly and there are some small, nice restaurants nearby. Place was also clean.

The room was really, really good at trapping heat - it was sweltering in room even with windows cracked and single fan on. We have a young kid who also kept trying to walk up the stairs which was a bit dangerous.

Staff was very friendly and the location couldn't be better

Room 22 is a sauna with no airflow whatsoever, it smells of old carpet and if someone sneezes outside its like it's in you ear.Impossible to sleep and we dreaded being back everytime we came

Location

Breakfast was not served till 8.30 at the earliest ??, we were cyclists and we also couldn’t access our bikes till 8.30, which didn’t suit us as we had a long cycle that day, Also there is no air conditioning in the rooms and it was 25c in the room with the windows open ??

Basic, ok, room on the back side, nice and quiet

There were coffee cups first day, no refill for the second day. Makes no sense.

Very comfortable bed and good bike storage.

No room in the restaurant !

bREAKFAST

The reservation service.After we paid our room we could not prolongate our stay in the wellness at a reduced price.This should be mentioned before the payment

A quirky hotel in a beatiful little village. We were only here for 1 night and arrived late so didnt use the restaurant or any other facilities. Staff were friendly.

Not so much didnt like as we understand the age of the beautiful building limits certain aspects. But just to bare in mind - we had the family room which was accross 2 floors - the stairs are very steep which had me a little worried with a 3 yr old so we dragged a mattress from upstairs and all slept downstairs. (That was then a bit awkward with the bathroom being upstairs again.)Also the upstairs was much to hot for sleeping comfortably due to weather. Also theres no lifts and a lot of stairs/long corridors so just bare in mind if you have a lot of luggage.Plus the sings to warn you about there being steps on the other side of the door were all in Dutch only - which i didnt think about but my husband did find it comical that "so if you cant read Dutch you can die" (i guess thats for the hotel to decide if they accomodate enough foreign tourists that it may be worth it to add an additional language or 2 to those rather helpful life saving little signs?)

The breakfast was fine and a convenient car park at the back

The room didn't have the air-con, the evening was unbearable. We couldn't sleep.When we opened the window, we were not sure what was worse - the heat or the noise, people talking loudly, shouting and loughing as the room overlooked noisy restaurants. A tiny window didn't let any air anyway. In the morning, we found a fan in the wardrobe. The staff could have told us there was one. It would have been nice if at least they thought of putting some cold water in the room. In colder months it might be a good place to stay, but definitely a no no in summer. Unless someone likes a sauna in their room. The price was far too high for a heavy night in a steaming hot room with no air...

The location was perfect, and outside dining was lovely and great food and drink. Drove past, pulled over and booked a night's stay within minutes. Highly recommended

There wasn't anything we didn't like ?

The staff was amazing and super accommodating

The bathroom grouts and shower curtain were disgusting, the food wasn't worth the price and the beds were uncomfortably hard, we asked for a double bed and got two single beds shoved together. We ended up between and almost under the beds several times throughout the night

Location is great.

The breakfast was modest to say the least. No sense to prepay it at this place. The apartment has no air conditioner. In hot time of the year it is challenging

Convenient location, friendly and helpful staff, large rooms and delicious food.

We could hear the neigbours using their shower and walking up the stairs in the two level rooms quite loudly.

Lovely central setting, friendly staff, good selection at breakfast. Nice bar area with plenty of drink choices and lots of good beers. Nice decor in bar and reception with some nice touches in bedroom. Good facilities in bedroom such as fridge, coffee maker and kettle, TV and 2 fans. Beds were two twins pushed together which worked well for us. Beds comfy.

Lack of air conditioning- we went when it was very hot, so the lack of air con made it hard to sleep. Shower didn't drain very quickly meaning it is easy to flood the bathroom.If you stay in summer, be aware that Wednesday is market day - so the bar next door is open til 2pm, meaning it is very noisy if your room overlooks the street.

It is in the centre of the town so there was a good choice of restaurants and cafes if you didn't want to eat at the hotel. Very pretty town, lots of charm.

Entering the hotel from the car park was confusing - they need to put a sign for the hotel over the door by the car park. If you walk around to the front you can't see the hotel sign if the door is open! and the hotel restaurant has a different name. But this is easily sorted just by asking someone.

very friendly staff and great location

rooms are very basic and noisy

Location was good. Personels was good.

You should inform them about room heating before you come. When we checked in the hotel our room was so cold. Next day we left the hotel in the morning and housekeeper closed the heater even they knew that we are going to stay one more day.

The hotel was clean with a great location, right in the city centre. It had its own restaurant as well.

We booked the accommodation with Genius discount where we were supposed to have breakfast included in the price. However, after we arrived we were told that the hotel doesn't have such promotion and we need to pay for the breakfast. The owner was really angry at booking.com for offering the discount, however this wasn't our problem. The owner should have sorted it out with booking and not make us pay for the breakfast. We decided not to pay and have our breakfast somewhere else, just because we weren't happy with such behaviour.