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2+ Star Hotel
Hard to maintain even temperature
It had air conditioning.
Location
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2+ Star Hotel
very clean and easy access to my room
AC unit in the hall had no cover was moldy. No ice anywhere. General ill kept appearing and priced like a nice hotel. Made reservation with one hotel and had to walk back and forth until I got a receipt from USA hotel to get a room at the sister hotel
Nothing
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2 Star Hotel
The rooms are clean and spacious
Lodge looks in lobby and exterior
Parking
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2+ Star Hotel
The night staff easy check in helped me out.
The friendly staff, the clean room, amazing friendly cleaning staff, and amazing breakfast
The staff was amazing, the hotel is always clean and tidy it a pleasure to stay here
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2 Star Hotel
Mostly quiet
Friendly staff
The hotel staff was excellent
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2 Star Hotel
Pleasant and clean
Location
Location, breakfast in the morning
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2 Star Hotel
there was black mold growing on the ceiling of shower. The rug was damp and the whole room had a wierd odor. We had both driven 9hrs that day, after having to load/reload our 16' box truck into a new truck due to engine failure.
The gentleman who was at check in (about 6 pm of an evening) was absolutely wonderful! He was very kind and helpful. The Room was very clean, the shower had plenty of hot water. It was a great room/experience.
Clean, easy to get to.
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2 Star Hotel
Location
Very dirty, smelled like smoke
good location and quiet stay
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2+ Star Hotel
Very Clean and quiet.
Nothing
The front desk staff was incredibly rude. This was my first time renting a hotel room and I was belittled for my lack of knowledge in the process. My family avoided the front desk for the entire night because of our discomfort.
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2+ Star Hotel
Cost
Clean and quiet
That we went to different hotel to stsy
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2+ Star Hotel
Still the Nicest hotel in Mount Vernon
The staff was very warm and welcoming. The room was a good size, and very clean. The bed was very comfortable. I felt quite safe. The hotel offered free breakfast and wi-fi.
Rude staff ! Front desk had evil look in her face at all times questioning us a few times if we paid or not . Terrible experience. She¿ was to lazy to put out breakfast . Never again.
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2 Star Hotel
It was quiet.
Why was there a plastic bag over the smoke detector in our room?
Good location for my needs.
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2+ Star Hotel
Friendly staff, clean rooms. Good location.
Staff was very friendly and let me check in early b/c I'd come 4 hrs for an early event and needed to get dressed up.
The staff were friendly and helpful. The public areas were clean and the bathtub/shower and toilet were new and clean.
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The staff, it was the lady at the front desk. She was rude and disrespectful.
Clean
Extra pet charge
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2+ Star Hotel
Cleanliness, helpful staff, breakfast
worst hotel stay i?ve ever had
The breakfast was not good at all!!!
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2+ Star Hotel
First time staying at this hotel. I was in for a mom?s weekend at Missouri State. Very easy to get to MSU, room was very clean and comfortable and the staff were great - both at check-in and check-out
The hotel was super clean. It had everything we needed and a satisfying breakfast.
The room was very well appointed. More contemporary look. Great effort to set it apart
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2+ Star Hotel
Good breakfast, friendly and accommodating staff.
Separate bedroom and breakfasto
Professionalism and friendliness of the staff during check in.
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2+ Star Hotel
The staff was friendly and professional. The room comfortable and shower excellent.
The staff was great, the room very nice.
Beautiful and convenient location
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2 Star Hotel
All I wanted and needed was a place to sleep close to work.
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2+ Star Hotel
The breakfast was fantastic and the ?hostess? there was very friendly.
Yes would like keruig coffee maker in room
The staff were friendly and helpful. The room was clean. We had to leave before hot breakfast was served and they had other options, such as cold cereal, muffins, bagels, yogurt, fresh fruit, coffee, and juice available.
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2+ Star Hotel
Staff was outgoing & friendly!
Easy access to the interstate !
The proximity to my family members !
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2+ Star Hotel
Hotel was infested with roaches
The room quality is good the staff are decent
The staff is great!! Hotel employee is the sweetest person and always making sure we have everything we need or if she can help in any way. Would highly recommend staying here to anyone!!
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2 Star Hotel
It was reasonably close to the church where we were having a Women?s Retreat and reasonably priced.
Nothing it?s true when they say you get what you paid for it?s was disgusting I was surprised that best western even partnership with them
Remodeled
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2+ Star Hotel
There shouldn?t be a political station on the television in the breakfast room. Not everyone staying at hotel has same political views
THe staff was excellent and friendly.
Location
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2+ Star Hotel
Very clean, comfortable, great amenities in the room. Friendly staff, quiet location.
Rooms were quiet and clean
Cleanliness, friendliness, location.
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2+ Star Hotel
No internet! We were told it was temporary, I feel it is a chronic problem.
Convenient from interstate
Right off the interstate
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3 Star Hotel
Friendly staff
Extra room and a nice breakfast are strengths.
Our room was great. Everything was clean. Fully equipped kitchenette.
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2+ Star Hotel
Everything
Very friendly helpful staff
It was close to the airport with taxi cab option they pay for. Staff was friendly and helpful. Clean and quiet.
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2 Star Hotel
The heater/cooler did not work efficiently.
They took a 100 dollar deposit. When I got there and said they would put it back on the next day but they did not. Even after checking my room before we checked out and saying everything was fine.
It was very quiet and convenient to locations in Springfield.
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2 Star Hotel
Friendly staff clean and nice rooms
Convenient. Easy access to main roads. The amount of space in the room . Beautiful layout . definitely rebook when we visit again . Hotel staff . Cannot say enough . Helpful, friendly and really cared about its patrons . Customer service a 10!
Nothing. This place is a dump.
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