Hotel Club Eloro

Good

The room they gave me did not have any view of the beach.I was told I have to pay more to have view, which I did and still did not get that. I had to go to the balcony to see the beach .

The two good things about the hotel are the beach and the entertainment team. The beach is amazing, almost private, clean and with a lot of space to swim.The entertainment team was amazing. The hotel has a lot of activities during the day on the beach, the pool and shows later during the eveningThe food at the theme restaurants were good.

The hotel was a disapointment. Keep in mind I made a reservation for full inclusive. And I wish I didn't.I'll start by saying that I tried to reach the hotel multiple times via booking and email and no one replied. I was only able to speak with them via international phone call. This was already a bad omen. Upon the arrival you need to pay a fee, when I made the reservation 5 months ago I have no memory of reading about it, but it makes no sense, why not just adding to the value of the reservation?? Makes no sense.The photos on booking are very different from the reality. The hotel is really old, dirty and the bathroom looks nothing like the pictures. The showers are tiny and old. The toilet flush was leaking, this was later fix by the maintenance team, but it leaked during the night. The sheets were dirty with lip stick. The air conditioning is very noisy I couldn't sleep with it on, so It was hot during the night. The staff was very unorganized. I had made a reservation for a massage and when the time came they had no reservation and were fully booked, so I had no massage. The food of the buffet was very limited, and with no flavour and not good quality. (P.e. they only had one dessert for dinner, some days the croissants in breakfast were really hard and not possible to eat, low variety of fruits... ). They have theme restaurants but not all of them were included on the "all inclusive", also in the bar not all drinks were included, for exemple the coffee they had included was awfull and if you wanted an expresso you had to pay. The tables serving the bar were always dirty, we always had to call someone to clean them in order for us to sit. Also the beach towels were not included, so you have to pay 5euro a day per towel. One thing that triggers me, everything was in plastic, all inclusive drinks were served in plastic cups, there was plastic cups everywhere, no consideration for the environment.

We liked the fact that the hotel had the beach really close and the animation team was really nice,kind and trying their best to entertain us all the time!

From the start since the check we know we are going to have some negative moments because of the lack of communication from the reception team.She wasn't speaking english very well,very poor and then she forgot to give us the bracelets,we had to come back for them,she didn't asked us if we are allergic to anything,didn't give us the WiFi password or a lot of info about the all inclusive rules that they were applied.Other times that I would needed a information from them they were rude,not smiling and wouldn't want to help much! The food wasn't to bad,6 out of 10,they could do a lot more.The service in the main restaurant was poor and at times we had plastic cups after they finished the glass ones.Wrong information about booking one of their restaurants and most of the times that lady wasn't there.Dissaponiting even the staff from the bars,not filling the glasses properly and do not speak English,don't smile most of them.Felt really uncomfortable going to get a drink.One day the bar from the beach was closed,no lifeguard,no lady to book a restaurant..bizarre..Shower in the room is really small and the bathroom stinks even though was really clean after the maid had been there

The beach is wonderful. The animation was great. The small restaurants were somewhat good.

Our room (122, advertised as family room) was disgusting. It did not match at all the pictures uploaded here in Booking (see real pictures below). The whole room was smelling of mold. The bathroom was smelling of sewer. The grid of the air conditioning was full of mold (was replaced/cleaned on our request). The shower curtain was yellow at the bottom (was NOT replaced despite our request). The closets were damaged. The door was hard to open. We were not given a drying rack (finally got one the second day after multiple requests). We did not have a balcony and the view from the window was on the parking lot.Everything costs, parking, wifi, an obligatory club fee (for using the beach/pool facilities), etc.At check in, we waited almost one hour in line. After watching the room, we asked for another room and our request was not fulfilled.For some reason, the bathrooms in the common areas are not equipped with keys.While the exteriors may match a 4-stars hotel. The rooms are somewhere between 1-star and 2-stars. I don't understand how they managed to get 4 stars from the authorities. The staff is friendly but they can't do much to overcome the inefficiency of the management and the structural problems. The hotel requires serious renovation works. We enjoyed our stay anyway, because of the nice beach and the good animation, but the moment we went back to the room we were depressed. We will not visit this hotel again.

We paid for a triple room and they give us a double one, close to the swimming pool with very high music until 1a.m.They don't have any phone number to communicate with them..I have never seen it! And the ask for 2 euro for each device a day..Unbelievable.The breakfast was really bad, any fruit, and any variation in the menu.

Do not book this hotel

Definitely not a 4 start hotelMy stay at this hotel was very disappointing. The entertainment went on until 1am, making it difficult to sleep. The reception staff, especially Alina, seemed unhelpful and unresponsive. Despite being asked to return multiple times to reception, we received no assistance. Another staff member blamed us for our booking choice and refused to refund us when we wanted to change hotels due to the sleep disturbances. The loud music was audible from all rooms, and the back rooms had noisy air conditioning units.While the hotel might suit those interested in late-night partying, it's certainly not ideal for families. The beach was the only redeeming feature, but staying at the front of the beach wasn't an option because they had a few rows of sunbeds where you had to reserve . These remained empty .We had to settle for a non-private area to keep an eye on my niece while she played in the water.It was frustrating that everything came with an additional cost, including WiFi, sunbeds, parking, and some food- and this is based on ‘all inclusive’. Thankfully, we found a restaurant adjacent to the hotel that served delicious food throughout the day. The outdated systems of the hotel are in need of a major update to match the standards found elsewhere in Europe. Customer facing staff need to be friendly and helpful.As a seasoned traveler, I've been to various places around the world, but I can confidently say this is the worst hotel experience I've encountered.Feedback from staff after explaining how the third room we moved to in 3 days had noise, and noisy neighbours, please can we check out early and be refunded of the last 2 nights.‘Hello, thank you for your feeddback , however the will be no reunds. thank you’

I had to leave earlier because I didn’t feel well. Of course no refund of the unused night.

Unfriendly staff at the reception. Not what I expected. Pics don’t show reality. It was a real disappointment.

I like location, reception staff. All problem was solved very quickly. Excursion and staff who made this excursion.

SMOKING, SMOKING, SMOKING everyway on the beach, around seating aria, beside the restaurant, on the balcony, in the bar aria. There are not designation aria for smoking and not smoking. They made comfort and respect to smoking customer, but what about not smoking??????? My second big issu cleaning room. they only give us a towel and shits. Floor was cleaning very poorly, even the bathroom not always been clean properly. Evening intertiment.

the grounds were beautiful. rooms were very roomy.

the dinner portions were small. the poor waiter staff is in need of help.

After visit of manager from STS Palermo, a few things have changed what local hotel manager was ignoring from guest's comments, e.g. staff began to clean sun-beds from personal leftovers/towels etc., but capacity still was not enough.We visited Lebanese restaurant in hotel. Food was nice and tasty, but service provided doesn't fulfill 4*hotel quality with several negative things, e.g. very simple decoration, plastic chairs, waiter rejected to serve any drink, not even the carafe of home wine. He requested me walk 50 meters to cashier and order it there. Cashier had system out of order, so after 15mins I got a low-quality wine from drink-machine. We visited another fish restaurant in hotel with similar not much positive impression.Nice sandy beach.

Another STS manager intervention is needed in following problems:Hotel management behaves non-environment friendly, e.g. they use plastic cups and spoons in main canteen and bars, and generates several dozen kilos of plastic waste in day! 4* hotel doesn't have drinkable water in hotel rooms, only canteen during opening hours and in bars in plastic cups.They charge extra almost for everything, e.g. Kiwi beach fee for 8.5e/day for sun-bed and umbrella but no guarantee you get one.Hotel is under-dimensioned to provide 4* quality service for 170euro/night (all incl.). They're missing table capacity in restaurants, missing number of sun-beds on beach, missing waiters/cleaners in canteen, missing plates. The room cleaning happened at 3rd day, when I caught a cleaning lady personally. During lunch in the self-service main restaurant looks like fabric canteen, no place left to sit, staff not able to clean it up, no plates, no forks and knives available in busy hour. They started check-in at 15:00 (which is late non-standard check-in time), there was a long queue and I waited for a room key 50 mins.The first visit of hotel restaurants is without extra charge (NOT FREE as written on hotel restaurant info list), but next visit is extra charge +15e or +25e depend on color of hotel wrist/bracelet. This info was not clearly written on restaurant info list.Hotel WiFi is slow and 2G/3G/4G radio coverage from several mobile operators is very weak in this rural area. This hotel is worst for money vs. service. STS manager and hotel owner must take an action or deducted one star to 3*hotel.

The sea is amazing,in 1 minute you arrive at a wonderful,very clean private beach and it's just amazing!The staff was very friendly and open minded;The food was absolutley stunning and the ristoranti they offer are really amazing?Very nice and beautiful resort!

Hidden club fee was charged that was mandatory. Refused to pay it back although it was not included in our booking. Unfortunately Booking.com was not able to resolve it.

Nice coast.

The beds were comfortable and the private beach was nice.

where should we start. For this price we expected the whole package that was mentioned on the website. Like the three restaurant or the animation. The food wasn't very good and you recieved a small portion. They did not have dessert. We had to buy new beachtowels, because they did not offered any, neither to rent.

Hotel and our room was clean and even some of the staff was very good. Breakfast was excellent

I booked the hotel for the price of €240 but when I arrived I had to pay €28 for the service another €12 for extra service charge, another €20 for the parking and €2 per day for each device for wifi. In the evening all the restaurants are closed except th epizza restaurant which they wanted to charge €15 for each pizza which is too much for a pizza.

The seawater is clean. The food was ok. Few members of the staff were helpful after we were double charged.

The manager's attitude was very humiliating after his staff made a mistake on arrival and double charged us for the whole stay. Problem was between the hotel and booking.com, but I've spent almost all my holiday waiting at the reception instead of staying on the beach. After our banking card was almost emptied, no compensation or discount received. We were asking help at least for move out and transfer to Catania, but not received.

We liked the staff (but not the management). They were very nice and helpful. We also liked the beach, which was very close and beautiful.

The facility is really underdeveloped. The phones in the rooms don't work. The wifi is extremely slow. The Music is loud in the hotel, it's resturants, and on the beach as well. You don't have any quite moment to hear the sea waves or relax quietly. The food wasn't testy at all unlike all the other places we visited in Sicily.We felt bad for the staff who are working from 7 am till late at night. You see the same faces doing everything all the time.

Great position and access to the beach.

Decadent and voted to the cheapest service, room decorations and equipments. Low profile food and scarce choice and quality of drinks of any sort. The stuff often doesn't look genuine and helpful but rather annoyed. Don't expect to get back what you're paying for...

The beach was very convenient.

The food wasn't great. The music on the beach was a bit loud. The payment system was cumbersome and slow, lots of waiting to get anything inside the structure.

I didn't really understand why at times the hotel and the bathrooms had a rather unpleasant smell, and maybe that's the most important reason why I didn't like this hotel, maybe the location was great but I wouldn't add any more value to it!

Swimming pool