Holiday Inn Ulaanbaatar By IHG

Location was good for tourist sites. Did not appreciate the early check in fee. I?m not the first to complain of smells. Read reviews. No, would not come back to hotel.

Room 1 - sewage/ammonia smell at night on 12th floor. Room 2 - on floor 6 was a non-smoking room had cigarette smell coming thru the vents. Was also offered a bigger room upon 1st move but would have heard music on weekend from bar above.

Pretty spacious, good facilities & nice staffs

bed is not big enough, no free shuttle service, 3~4 miles away from the central area (Genghis Khan Square)- 20 minutes by walk.

Clean and great service. Good location too.

The staff is friendly and helpful. Their English was very clear. I spent a little time talking to the staff and enjoyed the information they gave me

Nothing, I honestly don't believe there is anything they need to improve upon

Clean, perfect location and the staff 10 of 10!

Not a thing. All was excellent

Everything! Front desk was very helpful and friendly. Modern and tastefully decorated. Breakfast was very good!

Bed mattress and pillows were a bit hard. Pillow said it was soft but it wasn’t at all!

Comfortable and clean. Great location and facilitiesFriendly English Speaking staff

Aircon temperature control didn’t seem to be functioning properly. We needed to open the window to let cold air in.

It was a well-designed, well-constructed hotel. All the facilities were of high quality. Friendly, helpful, and professional staff. The housekeeping was excellent. The buffet breakfast was very good; it featured a variety of tasty dishes. The transportation service (arranged taxi) was good. A particular plus is the sauna and spa which were an exceptional value.

They overcharged my card which I am working to resolve. I have the final invoice in both Mongolian currency and USD, and the exchange rate based on those invoices matches the exchange rate the desk staff told me was in effect that day, so I don’t understand why I was overcharged.

Clean, Quiet

Location

We had an amazing time at the hotel! The room was immaculately clean, stylish and quiet.

We liked everything about the hotel: the room was immaculate, stylish and very quiet, and the staff were exceedingly polite and helpful. We'll definitely come back!

Three stays. First room excellent. Second room was a room for the disabled and it was a problem. Some light was on all night and had to cover with the robe. Shower left water all over the bathroom floor and house keeping had to come. Third room was a suite and even better than excellent.

See above.

I stayed twice, first room was great. Second was not (bit old, run down etc).

The Sports bar is very ordinary

Breakfast quality is low. Not many choices. There is no cafe machine.

The breakfast was excellent. Had three separate stays. First was excellent. Second one day stay was assigned a handicap accessible room and was not comfortable. Shower water covered the whole floor and housekeeping had to come and clean it up. There were blinking lights for various equipment that I had to cover with a bathrobe. The room and bed were comfortable, but the room was not ideal. Third booking was great. Put in a suite and the accommodate was absolutely wonderful. Finally water shut off from 10 pm to 6 am on a day when we had to leave at 5 am was not ideal, but I understand that these things happen.

See above. Staff was generally very helpful. Command of English was not great at times, but I don't speak Mongolia so I understand.

Room was good, front desk staff were helpful

Breakfast was terrible. First day I left without eating as 60% of buffet items were gone and no apparent efforts being made to replenish. This was at 9 am - not 10 minutes before closing. Second day I had breakfast and it was cold! Awful.

The facilities available (although not tried) and amenities (convenience stores, food and ATMs) near the hotel.

Traffic jam

Great room. Super comfy bed. Didn't try any of the facilities but did go to the restaurant for dinner/ breakfast and that was pretty ordinary - but the room was great

Restaurant food was nothing to rave about.

Spacious living room and bathroom, clean bathroom

Room smells like cigarette even though we we’re staying in non smoking room, breakfast and dinner at the restaurant can be improved, problems with billing when checkout so had to communicate by email

room was clean

Very noisy room because of the traffic noise, restaurant was out of half the food on the menu, they said because they ran out of beef and lamb....which is ridiculous in Mongolia, wait staff was nice though