Alpenhotel Plaza

The entire Staff, at the front Desk

THE STAFF WAS GREAT AND HELPFUL. BREAKFAST BUFFET HAD EVERYTHING YOU NEEDED AND DINNER WAS EXCEPTIONAL, WITH THE PRESENTATION OF THE FOOD. VERY WELL THOUGHT OUT BY THE CHEFS.

Value; fantastic pool, spa facilities

Water in hotel room did not get hot enough

Beautiful hotel. Great spa and pool. Restaurant was really nice. Staff was extremely friendly, polite and helpful.

The half board was very worth it. Pleasant and helpful staff. Comfortable room - heated bathroom floor with heated drying rack, comfortable bed and blankets. Elegant views. The pool was nice. Wish we were able to use the spa.

The see through window to the bathroom was kind of awkward especially for a group of friends trip. But I know our room is meant to be for families.

Great location, you can walk everywhere and enjoy mountains, amazing food, stuff very friendly.

improve the up rooms

Very nice room, fantastic pool area and friendly staff

We liked the location Was quiter than nearby towns but still offered enough shops and restruants.

The hot tub was not hot.

The pools, rooms, views, food - all were wonderful.

Rooms was comfortable and tastefully decorated, food was delicious, and the pool and spa area was great. The staff was very friendly and assisted with any needs.

Everything was wonderful, but to make it better, they should have an egg station for breakfast where omelettes or fried eggs could be make to your desire. Also, the "bubble pool "in the adult area was cold. This should be hot.

Very good location, amazing food, cool SPA, helpful staff

WiFi

Breakfast buffet was rich; dinner was always great; the spa and the swimming pools are great

Unfortunately the heating system of the swimming pools (internal + external) broke the first day we got there, so we could not enjoy the spa and the wellness center to its full potential (note that the structures in themselves are great, so it was a real pity). I think the hotel should have been more proactive in reimbursing guests for the inconvenience

LocationCleanliness

Food was mediocre at bestBeware of the pool area, alcohol smelling residents with aggressive behaviour and no hotel personnel on site

Lovely mountain hotel with excellent pool and spa facilities. Good and abundant food, lovely ambience

The mattress was not comfortable, it was too hard and it was two mattresses together rather than one for a double bed.

Good hotel in mountain village.Service in hotel and restaurant is perfect.Perfect for stay during summer hiking.Underground parking.

As usual for Germany pillows can be better.

We stayed in a Junior suite with balcony and the mountain view was amazing. Great room for the couples. We also liked 4 courses dinner, garage parking and a good bye present. Thank you and we are looking forward to come back one day.

Poor Wi-Fi. Two mattresses instead of one king size mattress.

nice hotel with spa, transfer to ski, very good dinner and breakfast.

all good

Pleasant

It cost to much for what it give. The hotel is ok but too costly. At the same price you can get much more in ortisei, that is a bigger and nicer city than santa cristina (no far from santa cristina)

Indoor/outdoor pool is amazing and there are good wellness facilities like hammam and sauna. Mountain views are awesome. Location is excellent. There is a bus stop few steps away and there is also a supermarket close by. Staff are very welcoming and friendly. Excellent breakfast and dinner is exceptional. Overall highly recommended.

Minor maintenance is required, but nothing major that would effect your stay. Wifi reception was poor in our room.

Wow this was easily one of the best hotels we have ever stayed in! It was only for one night as we were traveling through the area but we all wanted to stay there as soon as we arrived and saw how beautiful and cozy the place was. The staff was amazing and very friendly. We will be back!