Casa Grande Hotel

The lay-out of the rooms was perfect. The staff were all welcoming and warm and positive. They wanted to be helpful in every possible way, and they were. In talking about the hotel, I would stress proximity to the Green Line. Great !

Great staff , clean rooms and great restaurant and good breakfast

A beautiful, modern hotel.Nice pool and jacuzzi as well as relaxing loungers / hammocks.

There is some strange arrangement depending on what room type you have as to whether you can “sign” for food/drinks on your room and pay upon check out.Apparently our room did not have this ability despite them taking a credit card ? when we checked in.

Good location for what we needed on this trip.

Staff and management have no understanding of customer service. When we checked in, our 2 rooms were hot. We asked for someone to take a look at this issue while we were out of the rooms during the day. When we came back, both rooms felt like ovens and we never received follow up from the hotel on this. I called to ask for help with this issue 2 times after that with no resolution. At 11 pm when we came back to the room after dinner, I noticed the staff left my windows open which caused bugs to get in the room and the room was still hot. I explained this to them and asked to be moved to a different room. The staff said they needed management approval and they would call me back. When they called back to confirm they could move us to a different room? I asked them if they checked the temperature in the new room to ensure is adequate before we move. They told me they didn’t check but since I was asking they would go check and call me back. When they called back, they informed us the new room they were proposing was warmer than the current room. I asked for this to be escalated and never received follow up. Every time I asked for help I was told by different staff members as well as management that because I booked through booking.com there was not much that they could do to help me and that I should book with them directly next time. Why are they selling on this site then? Front desk staff were rude, they have a “spa” but don’t provide slippers to use the facilities. When I was talking to one of the managers about the room being so hot, she was not interested in helping but wanted to inform me that she checked my “booking.com” reservation and that I only paid for 1 guest per room and not 2, which was not true. I had to bring her my reservation confirmation with all details to confirm again that my booking was done correctly.

Modern, clean, very attentive staff.

Breakfast restaurant was overheated and uncomfortable. Had to rush my breakfast beacuse I was suffocating.

The restaurant had great service and the drinks menu had a good selection. The hotel also had surrounding restaurants which were in walking distance. Beds are comfortable.

The hotel is not located in the center city but a taxi service was easy to find.

Beautiful Spa and pool, great lay out, beautiful outside. Great area of La Paz but if people are staying here are thinking that they are near downtown, they have to know that they are going to Calacoto, which is outside of "El Centro" by a 15-20 minute cab, minibus or gondola ride. Very helpful at front desk.

Staff claimed to speak English...but many of them barely. Otherwise, it was great.

The rooms are very comfortable, with a beautiful view. The air conditioning is very silent and efficient.

Restaurant service is limited in the afternoon.

Reliable. Same service, always.

A bit too hot in some part of the hotel but this is due to climate….. they got big cold the week after ans it was hot when we came… hard to align the aircon etc.

This was the first of our 3 stays at this hotel in between climbing mountains. The hotel kindly stored our bags from us while we were away climbing mountains. The hotel is located in a quiet area outside of the craziness of central La Paz which is nice. The hotel generally has a very modern feel to it. Our room was huge, clean and very comfortable. Although we didn't have time to use these, we note the hotel did have a nice gym and pool area. The staff were very friendly and professional. The breakfast was fine but could have been more diverse. The room service menu was very good. Dinner was very nice.

We got a massage and the masseuse was awful - we were both genuinely worried she would harm our bodies. We didn't have enough bottled water or toiletries in the room upon arrival. Although it is a very nice hotel (especially compared to other hotels we had stayed in, in La Paz), do not expect to receive the sort of 5-star quality you would receive at other 5-star hotels around the world.

This was the 3rd of our 3 stays at this hotel in between climbing mountains. The hotel kindly stored our bags from us while we were away climbing mountains. The hotel is located in a quiet area outside of the craziness of central La Paz which is nice. The hotel generally has a very modern feel to it. Our room was cosy, clean and comfortable. Although we didn't have time to use these, we note the hotel did have a nice gym and pool area. The staff were very friendly. The room service menu was fine.

Our first stay was the best, the second stay wasn't as good and the third was the worst by far which was disappointing. It was weird that our stays were just getting progressively worse even though the staff knew us well by this point and you'd think they would try to provide better services. We didn't have enough bottled water or toiletries in the room upon arrival. Our room service order was messed up again. Our room was significantly smaller than the one we stayed in during our previous two stays though we booked the same room category - it was actually ridiculously small. Although it is a very nice hotel (especially compared to other hotels we had stayed in, in La Paz), do not expect to receive the sort of 5-star quality you would receive at other 5-star hotels around the world.

This was the 2nd of our 3 stays at this hotel in between climbing mountains. The hotel kindly stored our bags from us while we were away climbing mountains. The hotel is located in a quiet area outside of the craziness of central La Paz which is nice. The hotel generally has a very modern feel to it. Our room was spacious, clean and comfortable with a nice balcony view. Although we didn't have time to use these, we note the hotel did have a nice gym and pool area. The staff were very friendly. The breakfast was fine but could have been more diverse. The room service menu was very good. Dinner was very nice.

This stay wasn't as good as our first stay. We didn't have enough bottled water or toiletries in the room upon arrival. Our room service order was messed up. Our room was significantly smaller than last time though we booked the same room category. Although it is a very nice hotel (especially compared to other hotels we had stayed in, in La Paz), do not expect to receive the sort of 5-star quality you would receive at other 5-star hotels around the world.

The hotel is beautiful! Great amenities and the location was close to restaurants and the green line teleférico

The pool/gym was not accessible with the room key card, had to be booked an hour in advance, which was not ideal.

Restaurante Yerba BuenaExcellent selection of dishes, good table service, exceptional staff, a carefully selected variety of flavors and pleasuresBreakfastExcellent proposal quality products and handcrafted production at the levelStaffEducated and professional, prepared for any eventualityposition, For work or leisure, the location in the center of Calacoto is decisive, a few steps from all kinds of servicesWellness, The impeccable pool, the saunas at an international levelParkingAmple and comfortable reserved space for each type of vehicle.total: very good place

location, staff member, good breakfast all

Very modern and immaculate hotel in a lovely district of La Paz with lots of eateries nearby. The staff were beyond helpful. Wish we had stayed longer.

The SPA is just perfect, the Hotel is clean, and nice decoration

Everything was great

Fantastic hotel in La Paz

Getting spammed by one staff member on WhatsApp to book with them directly. Their magnetic cards deactivated multiple time.The staff is extremely slow with administration even only reactivating your key seemed to be a difficult thing to fix requesting to recheck passports etc… annoying

If you want a good night's sleep and an awesome breakfast then stay here. The room was big, the bed was super comfy and the shower was great. The breakfast was surprisingly delicious - lots of eggs options, bacon and different fruits, as well as great coffee - and filling. The staff were really helpful and they arranged my antigen test for me. The rooftop bar was cool with a nice view and lots of drink options. I would definitely recommend this hotel!

It's a bit far from the city center, about a 20-30 minute taxi ride depending on traffic.

not much pressure on the shower and sometimes the water was cold