Kayhan City Hotel

Location

Lack of professionalism with staff.

I'm very pleased with my stay at this hotel. The staff was extremely friendly and always ready to help with anything we needed.The location is truly fantastic - right in the city center, within walking distance of the old market and all the interesting shops and stalls. There are many nice restaurants nearby where you can enjoy delicious food at reasonable prices.I would definitely recommend this hotel and would be happy to return again!

Everithing was fine!

The breakfast was great, very tasty and lots of choices. The location was convenient and nice for walking. The staff was very nice. Valet parking was very good.

I did not enjoy the loud music videos playing at Breakfast. the location was a bit hard to find, lots of narrow one way streets.

Big room for family to stay,very comfortable for 5 of us, near to Bursa Old Town & easy to get food,just behind the hotel. Parking superb and pls keep it up, free flow Turkish Tea at level 1 24/7.

The location is very convenient, just 10 minutes walk from all main places. The staff is very helpful, the breakfast is nice and local that I definitely like. The room is well furnished, and my room has a balcony overviewing old city roofs. WiFi is fast and stable.

It was excellent except the local staff gave us conflicting information regarding arriving at the hotel. We were told by one staff member that our 34 seat tour bus could drop us off at the lobby but when we arrived another staff told us the road in front of the hotel was not reachable. We had to walk up to a very busy street that included a tram line and rush our luggage off the bus then walk to the hotel. No one at the hotel was there to help us. Loading up in the morning was a similar stressful rush.

See above. And the receptionist made a complete mess of our check in. I’m a tour guide/leader and I always provide rooming lists and passport photos in advance, which I did here. All hotels usually allow me to get room keys in advance and just hand out keys and room assignments as my clients arrive. This receptionist refused to do this and made each guest come to the counter and fill out paperwork and hand out keys. It took us close to an hour to complete check in for 8 rooms. My cliewere very tired and upset especially since the receptionist became angry at us. In my long experience I’ve never had such an unpleasant experience. Ever!!!!!

The location is very safe and easy to reach everywhere. Staff is very friendly. Breakfast is not fancy but you can enjoy it as basic Turkish breakfast.

It was ok for a one night pit stop for the night only but wouldn’t recommend

Very small, bed and pillow’s were really uncomfortable.

The hotel it was near at old town and the metro station 5 minutes by foot.Also the free parking was very helpful!!I recommend it!!

Properly ok. Staff at night ok but rubbish in the day

At one time they asked for £18000. My booking was clear why did I pay three payments.?

Clean and the bed was very comfortable. Its location is in the town centre of Kayhan region of Bursa, makes my travelling become easier bcoz near the metro station and has a lot of restaurants and banks near by. The breakfast was nice. The workers are friendly.

There is no iron provided in the room. It is better if kayhan city hotel can put an iron and iron board in the room service.

Excellent location, very helpful friendly staff. Spacious rooms.

All was great.

Balcony..very large room..well furnished excellent cleaning coffee towels every day great location too.

Nothing ..very good hotel

Near city center. Big rooms, very clean, nice breakfast.

Everything ok.

Pretty much everythingLocationBreakfastRoom amenitiesCleanliness (hotel is pretty new and everything is clean)The staff are very professionalPrecisely as it was shown in the photosHands down one of the best trip hotel

None, just ask for your prayer mat.

Clean, tidy, well presented excellent location

No iron available, there was an ironing service they offered with a cost which wasn’t told to us until til we left. Breakfast wasn’t catered for non turkish people

Very clean, with comfortable beds and plenty of hot water. Ample, varied breakfast. Safe in room. Helpful English speaking staff. Great location, walkable to most attractions and shopping.

We could have used more than just 2 hangers in the closet.

The location and view are nice, and having a balcony was very comfortable. Bed was comfortable too. Its right next to a queue for taxis, so you can quickly go anywhere.

No complaints, the whole experience was positive!

Nice and cosy room! Very comfortable bed and nice view. Breakfast is rich and delicious.

Coffee at breakfast was really bad. Anyway, the cay was good :-)

Location is amazing you can walk to most attractions Staff Parking is available 2 supermarkets nearby