Hotel FRANQ

One of the best presented hotels I have stayed in.

Very friendly and attentive staff Restaurant was ex Ellen’s

Location, style and overall vibes at the hotel were great. The hotel is close to most of the city attractions and has one of the best welcoming atmosphere in the city

Overall, I really liked the experience. Couple of things that could be better: coffee (just not good) and gym (very small, and not enough variety of weights)

The hotel is very well located, in a calm area close to the main Antwerp's attractions. Fantastic lobby and an inviting bar/restaurant downstairs. The staff is polite and competent (the service at breakfast in particular!). Breakfast was tasty. Good cosmetics in the well-designed bathroom. Water and cookies for a welcome. Free coffee/tea in the room. The bed was OK.

The room was way too small. They call it "cosy" on the hotel's web-site, but I would rather call it "crampy". No place to store your stuff - the small wardrobe which can accommodate about two pieces of your cloth is a joke. No proper sitting area in the room. On top of that it is super-acoustic. It was quiet from the outside but not from the inside. You hear very well through thin walls what your neighbours are talking about and all the noises from the corridor. An overrated and too expensive place as for the comfort they offer. We will never come back.

Good location, very clean and modern, staff was very helpful.

A beautiful boutique hotel, close to historic center and shopping. Parking available for an additional charge.Great breakfast, elevators, friendly front desk, clean and comfortable.

A beautiful boutique hotel, close to historic center and shopping. Parking available for an additional charge.Great breakfast, elevators, friendly front desk, clean and comfortable.

Great hotel located in the Antwerp center. Beautiful clean rooms with all the needed essentials. Highly recommend

Location was excellent The building has great history & the lower safe deposit room was interesting to see Good to have parking too.

Great location, decor, staff, breakfast

Beautiful building

Details in the rooms not up to standard, modest breakfast

Excellent breakfast !Comfy bedParkingFast & friendly checkin & checkout

The mini bar was emptyRoom service was not available at 9pm

Great location, a very short walk to the old town, on a quiet street. Lovely reception area, can have a drink here. We had a cozy room, and although small there was plenty of room, and well equipped, and a generous bathroom and a very comfortable bed!

Comfy bed, friendly staff, healthy breakfast, beautiful property and great light in the room

The large size of our room and bathroom was nice. We booked the junior suite.

I booked this property because it was listed as a Relais and Chateaux property, and this must be a mistake. While the hotel was lovely and clean, it lacked the luxury we were expecting. We have stayed in maybe a dozen R&C hotels ever, and each time have been so glad we choose to seek them out and sometimes pay more than we otherwise would have. We had just checked out of Hotel Heritage in Bruges and hated leaving because it was so wonderful. Hotel Franq did not measure up in any category. It felt very average, in no way luxurious, the R&C branding (some sign near door or check in, their magazines in lobby or room) was absent. There was no traditional welcome gift in the room (drinks and chocolates were what we’d been receiving in Belgium). The room and bathroom was stark (not in a contemporary way) and felt dated. The bath robes were noticeably discolored and no longer white from so many washings. They felt dingy. The suite had no minibar to purchase from and the hotel bar was manned by the only Hôtel employee - the front desk clerk. She was very kind and welcoming but could only offer beer or wine as she explained she was not a bartender. The hotel restaurant was closed it was a disappointing evening for us as we just wanted to stay at the hotel and not go out. Overall, I actually don’t believe this is a R&C hotel. It’s not listed on their website, which seems odd. If it’s a new addition to the brand, they should reconsider because compared to the rest of their portfolio, it’s a weaker property and we would not ever return or recommend.

The building from an architectural point of view and the geographical location

Unfortunately a very bad experience. We had booked one night and then another night on arrival. We were told that the room was cheaper than the one we had already booked. Yes, it was also a lower category. Unfortunately, we realised at checkout that it was still twice as expensive, which we had not been told, and they insisted on payment. In addition, we had no bed linen, blankets, duvets and pillows in the second room and had to ask for them late in the evening. That was very upsetting. Toiletries were missing in both rooms. We thought ok, anything can happen and wrote to the hotel 3 times. We never received an answer. I would not book here again. Nice try but definitely not worth the money.

Hotel design and quality, quiet, welcoming and helpful staff. Comfortable room, though small.

Water seepage around shower enclosure. 28€ for breakfast seems a bit excessive.

Location is central to attractions, restaurants and bars, yet on a relatively quiet street (note road works in and around the area that could last some time). Front of house staff were all excellent and super friendly.

Breakfast selection was very limited if you don’t eat eggs and therefore not worth the €28. And on the Sunday the continental food selection was even more limited. Also noticed on two mornings a strange vibe amounts the breakfast waiting staff - didn’t seem happy staff.

The staff were very helpful and kind.

The public areas and rooms would benefit from some refurbishment. Nothing major, but the property feels a bit neglected.

Lovely hotel. Beautiful converted old bank. Stunning lobby. Dinner in the restaurant was a nice experience. Comfortable room and very comfortable bed. Lovely staff throughout! Thank you!

Good location, very clean and modern, staff was very helpful.