Falkensteiner Hotel Schladming l 4 Star Superior

The hotel is excellent, with outstanding service quality. The meals are indulgent and very tasty. Cleanliness is superb.

The only disappointment was the spa, as most of the better and more attractive facilities are located in the nude area. Guests wearing swimsuits have access to fewer and less impressive amenities.

Everything was great—the location, the view, the room, the facilities, and the staff—except for the restaurant manager, who was impolite.”

The manger of restaurants

The hotel was exceptional! The rooms may be basic, but they are equipped with everything you need, clean, and very well-maintained. The staff was always friendly and ready to assist with anything. The spa was an amazing experience – of very high quality, spacious, clean, and relaxing. It was clear that the hotel paid attention to every small detail to ensure a perfect experience. It's worth noting that the spa is nude-only, which might be unfamiliar to some, but once you get over the initial hesitation, it’s an unforgettable experience. The breakfast was delicious and varied, and the staff was courteous and welcoming. An excellent experience all around – we’ll definitely be back!

the staff was very nice, the spa, the pool area is very well maintained, spacey and elegant. I loved the ambience of the spa, the sauna seance and the cleanliness.The breakfast has great selection, tasty food and full of healthy options, juices etc. At the lobbybar we had amazing wiener schnitzel, soup and kaiserschmarren.

The spa and pool area is fantastic, but the water was a bit cold for an outside pool. The spa and sauna staff was very kind and nice. I came with kids and since they not allowed at the sauna area it was difficult to enjoy it for myself. I had to leave my kids outside at the spa reception and rush back after. We found the dinner not as tasty as the other foods.We missed the hotels shuttle bus on the first day and on the second we should've wait 40 mins so it would be nice to have either more bus or have option to call. (because we called a taxi but a guy just took it) anyway it just a 10 mins walk, but when you are alone with two kids and with all the equipment it can be tough.

It was our second time. The service of the hotel went beyond every expectation. The whole atmosphere of the hotel is charming. The room was comfortable, well-equipped, had a nice view from the balcony. The buffet breakfast had a great variety, and the 5 meal dinner was absolutely the finest dining experience, accompanied by a great service from the whole restaurant team. And last but not least the wellness, with a dedicated sauna area, sauna infusions offered 4 times a day, that is also a top quality. We were in the pre-season, but the price–performance ratio is absolutely great.

If only the Eastern European guest would also comply to the wellness and sauna rules, and respect the other with talking quietly or only outside of the sauna area.

Services, friendly helpful staff, good selection of food

Clearer signage on the spa area. I did not appreciate being frog marched out because I was wearing a swimming costume. It was very embarrassing as the sign does say there will be nudity, but it does NOT state that you have to be nude to use the area. Very poor

The atmosphere in the hotel was really great. The restaurant was really great as for breakfast but even better for the dinner. We really appreciated spa with pool and sauna. We even tried some massage procedure and it was really great.

I've never seen such a clean and beautiful spa. It was truly stunning.Our second room, after the change, was gorgeous, with a beautiful view.The housekeeping gentleman was very accommodating and always adjusted to our needs — we have a toddler who naps after lunch, and he kindly rescheduled cleaning for us each time without issue.The food was fantastic, a real culinary experience!We would love to come back one day; we had a wonderful time.

Our room wasn’t very clean upon arrival. Later that evening, the previous occupants returned to the room, unaware of the change. This was quite uncomfortable, as the lady was shouting at us, asking where her belongings were.Restaurant service: We waited a long time for dinner before anyone noticed us, and there was a lot of confusion. Midway through our stay, however, there was a shift change, and the service became absolutely perfect.The young man making eggs at breakfast was extremely rude, but the older gentleman was just lovely!

The location, the grounds, the meals, the staff, the rooms we loved everything about it the spa the pool

Location, friendly staff, dog friendly, clean room.

Limited gluten free option for room service. Needed an extra pair of towels (for hair). Shame they allow smoking on balconies as it came into our room

We have travelled to Austria many times and this is our second visit to Schladming in the last 5 years. We booked the Falkensteiner Hotel through Booking.Com and we thought the hotel was excellent. The bedrooms are comfortable, spacious with lots of storage space, clean with a lovely bathroom. We were half board and thought the restaurant food was excellent with very good choices each evening and the breakfast choices were also very good. The bar was managed by Igor with the assistance of Suzanna and you could not wish for two nicer people to look after you. The staff in the hotel reception were always there to help you and provide advice whenever they could. The staff in the restaurant were hard working and very kind to us during our stay. The hotel also has electric bikes available to hire and if you are a keen cyclist, it’s worth hiring the bikes to explore the wonderful mountains and countryside. We celebrated our 25th wedding anniversary whilst staying at the hotel and the hotel staff made our wedding anniversary a special day to cherish. We would have no hesitation in recommending this hotel.

The hotel facilities were excellent and clean. The staff were very friendly, polite and informative.

The price was slightly high

Everything. Hospitality, facilities, food, hotel incorporated in nature....

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Spa area is very nice and the staff are very nice and friendly

I couldn't have a proper hot oat cappuccino but otherwise all was great

Style, spa, bar

Price/quality

This is a clean and modern hotel with a nice spa area, about a 5-minute walk from the Planai Gondola Station.

The food is not good. We stayed for a week on a half-board basis and had to eat out for the last 3 nights because we were not enjoying the food. The staff are pleasant but inflexible and many of them appear to be forgetful.

Amazing food - breakfast and dinner, dishes from top chefs! Excellent location next to Planai slopes but also close to others. Easy parking.

Location very convenient with shuttle to the slopes. Very nice hotel.

Rooms kept very warm. Needed to open windows on the other hand the swimming pool water needs to be warmer.

A spacious double room, modern hotel and well located. Bus service to the ski lift was super helpful as was the boot room. The restaurant and bar staff were fantastic - lovely service throughout our stay and even gave us suggestions for things to try which was a really nice experience for us. Food choices excellent and well worth the money. Beautiful spa & pool area to relax in after skiing.

Not the hotels fault - I should have looked closer at the description of hotel as it is dog friendly. While I love dogs, I am not that comfortable staying with other people’s furry friends. The common carpeted areas had a lot of dog hair and we were woken a few times by a dog barking in a neighbouring room which was something we just hadn’t considered or were used to - worth considering this if, like us, you don’t have a dog.

The service of the hotel went beyond every expectation. The whole atmosphere of the hotel is charming. The room was comfortable, well-equipped, had a nice view from the balcony. The buffet breakfast had a great variety, and the 5 meal dinner was absolutely the finest dining experience, accompanied by a great service from the whole restaurant team. And last but not least the wellness, with a dedicated sauna area, sauna infusions offered 4 times a day, that is also a top quality. We were in the pre-season, but the price–performance ratio is absolutely great.

Would be hard to find any. Great service in every aspect.