Ramada By Wyndham Mussoorie Mall Road

Service, Location, Property, Food.

Pick up and drop was not provided, and there was no parking.

Mountain view from the Hotel

Excellent behaviour of the staff. And a beautiful breakfast spread. The dining space overlooks the hills. The front office is really helpful and friendly. I must mention Paridhi.

Would love to have a little comfortable chairs in the rooms. Also a shoe polishing machine should be installed. The high tea has no quality as such. Dry sandwiches and potato vadas or samosas every evening was not desirable.

Not worth it!

Horrible experience. Location is deceiving as takes hours to get their due to traffic jams. Did not know that you can’t drive into the property and you have to be dropped off on the bustling street and then local porters carry over 50kgs of luggage on their poor backs for money. Up and down hill. Cruelty!Quality and the variety of food was poor, drinks were even worse. It was raining and the water was leaking in the restaurant over our table. The manager and front office staff need to go on customer service training. Views are not all that they make out to be. Better hotels available with better service and location.

Room was small compared to the price .Rest everything food and ambience and the location were awesome

Room was very congested and small

Bad

Promised for twin double bed room and provided only single double bedExtra bedding was on very bad conditionPoor experienceTaken 15500 per nightHowever double bed room was available at 7800Feeling cheated. Not happy

Rooms are spacious staff are very friendly and the breakfast was delicious.Probably one of the most comfortable beds in India.

Nothing everything was perfect

Only .Location

Found many rooms having seepage, thereby leaving a bad smell in the room all the time. Tea cups were dirty underneath, stained and few were broken too. People sitting in the bar having drinks and talking loudly caused lot of disturbance to all rooms due to bar location.Despite many complaints, nothing happened. Mgmnt needs to change bar location. Property needs a face-lift badly, mgmt must seriously consider this

The room is nice. Hotel is nice. Food is very tasty. People are amazing. Would definitely visit again.

The view was obstructed with construction. The person who books the rooms with a view, certainly doesn't expect it to be partially blocked by construction.Also, bathroom is a bit too small, but it is how it is.The small mirror was broken when we arrived. However, the staff tried to put it on us. Which was a bit shocking.

Really good hotel. Friendly staff, good food, no issues type of stay - and the free tea provided was also v nice especially after a long walk in mussoorie.

Everything about the hotelFrom location to room, cleanliness, facilities, food, and very friendly staff

Nothing to complain about

Excellent location. Extremely neat and clean rooms. Very courteous and helpful staff, especially Ms. Paridhi, and others in front office and guest relations. Superb preparations by the chef, and very attentive restaurant staff especially Mr. Trepan, and Mr. Sandeep, and one more kind lady in dark colored uniform whose name i can't recall (sorry). They all work like a team that is only interested in ensuring your comfort. Food prepared in hotel's restaurant is 100 times better and safer than many nearby restaurants outside on the mall road.

Both problems mentioned below are easy to ignore if you are there for less than 7 days. I am writing for the hotel to improve, but not to discourage you from booking.1) Washbasin is a little too far from where you stand, so it is ok to wash hands, but if you want to wash your face, you end up spiling a little water. 2) Shaving mirror position in not correct. Light from above makes the shaving mirror useless. They can reinstall to a better position.

Only good thing was that it is located bang on the mall road. Early check-in was allowed to their credit .

DURING BOOKING IT SHOULD HAVE BEEN BOLDLY HIGHLIGHTED THAT IT IS A "NO VIEW" ROOM.WHY ANYBODY WOULD GO TO MUSSORIE AND STAY IN A NO-VIEW ROOM ??? INSPITE OF NUMEROUS REQUESTS, THEY DID NOT GIVE ME A ROOM WITH A VIEW . THEY DID NOT UPGRADE.TOLD ME THAT THE HOTEL WAS FULLY BOOKED. BUT IT DIDNT SEEM SO. I WOULD NEVER HAVE BOOKED IN THAT HOTEL IF I KNEW THAT I WAS BOOKING A "NO-VIEW" ROOM WITH THAT KIND OF MONEY. I FELT LIKE BEING CHEATED I CHECKED OUT AT 6:00 IN THE MORNING THE NEXT DAY, AND SINCE THEY PROMISED PACKED BREAKFAST, TWO PACKETS WERE GIVEN. WHEN WE OPENED THE PACKETS THERE WAS STALE FOOD FROM THE PREVIOUS EVENING. THE SANDWICHES WERE NOT FRESHLY MADE. THEY WERE STALE. ON COMPLAINING, THEY AGAIN PACKED FRESHLY MADE SANDWICHES. THE FOOD AND BEVERAGES MANAGER LATER CALLED AND APPOLOGISED.

staff..cooperative

some construction work is going on..very noisy..waste of money

The location of the hotel is great but due to local restrictions, rules, and regulations, there is a major issue of transferring luggage from one vehicle to the other just to travel the last 100 meters to the hotel. Although the hotel is very prompt in giving the necessary support for the sameThe most amazing part of the hotel is the staff and the way they look after you. I would like to put on record an amazing customer experience thanks to the managers Sandeep and Manjot, Gokul the head of housekeeping, Paridhi and Noor at the front desk, and others at the front desk whose names I may have missed outThe highlight of our stay was the positive support from the chef Vijay who went out of his way to create gluten-free options to cater to my daughter's dietary restrictions including a wonderful gluten-free cake for her birthday supported by surprise room decoration by Gokul and his team

Though everything was good, the size of the suite could have been a little bigger for the cost

Excellent Breakfast, excellent service. great.

The location is not "on the mall" which actually could have been a problem, given the noise on the mall.It is located just off the mall at one end. The mall is small so its not an issue but the information can be useful. (The other fancier hotel too is off the mall at the other end).

The breakfast was okay.

I haven't seen the balcony rooms, however the non-view rooms were below average. If we see the brand name 'Ramada' the expectation I had was very different and the room I got was not good. I believe the non-view rooms should be better than view rooms as view rooms USP is balcony and non-view USP should be room itself. I guess for the same price range 'Mosaic' is better than Ramada.

Food: Was great, food manager at the breakfast was really responsive and responsible, ensured everything was on time. Location: Is good and very near to Mall Road. Vibe: Garden and overall feel of the place is really good. Rep Staff: Paridhi Parihar as the manager was great support, really welcoming and caring. Best point of contact at the reception. Staff: Everyone was helpful and service was quick as well. Shubham specifically was really helpful as well.

Breakfast was excellent with multiple choices. My favorite was south Indian dishes.

Everything was upto my expectations.

Breakfast was decentLocation was goodFor the price the service was okCoffe Machine was brokenGarden overlooking the valley is awesome

service could be bettercoffee machine broken in the restaurantprices to be more reasonable for dinner they were horrendously expensive