Hotel City Lugano

Cleanliness and courtesy of staff.

Great Business Hotel in Lugano. Nice team, sympathical and professional. Nice room with all the expected comfort. Quite, good bed... Excellente breakfast.

Parking axxess for big cars... impossible !

Highly recommended from staff to facility. All the staff were very helpful and pleasant. Room is clean and nice. Would probably stay here again when we come back.

Clean. Large room excellent breakfast with very attentive staff. Good breakfast with soy milk for cer. Small bathroom but heated towel rail

Light excluding drapes did not keep out early morning sun. Not really fair to charge for outside parking.

Katia at breakfast was so wonderful! My husband and I were the first to arrive at breakfast and she was so lovely to talk to and helpful in getting us coffees and other things we might need. You have a real gem with her! The hotel was clean, modern and comfortable.

We really did not like the location. We chose this hotel as our friends were already staying here as part of a tour they were taking. They also were disappointed in the location. We were there on a Sunday and there was absolutely nothing open anywhere around us. Regardless of that - we would likely have wanted to go down to the lake and eat there - and this was a long walk. I think about .7 miles. We were quite capable of walking, but it just wasn't a location we liked. There are many hotels on the waterfront - or closer. They are probably not as new or modern but I would pick one of them the next time.

Really good and modern city hotel. Very central. Air conditioning. Staff was really nice and helpful.

Be aware that the access to their private parking is extremely tight and steep! A lower and/or broad car will not go through! I had to reverse a few times to get in and out. Just something to be aware of.

Its a part of a beautiful city, location, profesionalism, beauty.

the receptionist a little uninvolved

Very clean room, lovely lady at breakfast takes good care of the guests

Very clean, good location, well-insulated bedroom. Lovely lady in the breakfast room. Lady at reception keen to help

The single rooms I had, had a problem with something clicking endlessly and at irregular intervals. Kept me up both nights despite a room change. Unknown whether AC fan problem or some other motor issue.They gave me a new room but that one had same issue though less frequent.

Everything is very good and no complaints at all. The breakfast buffet is offering "everything" and particularly good coffee and orange juice - very nice and helpful lady serving us! The rooms and windows have excellent soundproofing. The babycot had the best beddings we ever got in a hotel, they were excellent.The location is central and very close to the University. 15min walk to the old town.

Staying at the hotel was a very pleasant experience. The room was large, clean and spacious. Well equipped. Delicious and varied breakfasts. Staff the nicest I have met - the lady serving breakfast (from Croatia) is simply AWESOME. Very good Wi-Fi, room cleaning to a high standard. Location good, close to the centre and the Lugano lake (about 500 m).

The only thing that could be improved was the drains in the bathroom - sometimes you could hear the sound of water running down, or water running slowly.

Very modern hotel, own parking, 10-12 min. walk from lake front and mid Lugano. Very good breakfast too, internet good.

All good.

cleanliness, room exactly what you need for a quick stay, very pleasant staff

We were highly inspired to see how Katia has served the visitors at the breakfast, asking for coffee, smiling, greeting and she knew where we come from and at which room we stay. If I visit Lugano again, I will definately stay at Hotel City Lugano and want to see her again. Thank you Katia and Hotel City Lugano.

pleasent staff, very nice rooms, excellent breakfest

Very comfortable stay. Clean, comfortable, quiet room with excellent shower. Nothing to complain about at all.

Nothing. A bit expensive but to be expected in Switzerland.

breakfast was good , lady in the breakfast was so good always happy and willing to chat

Nice clean and we'll equipped. Good breakfast

The city centre is not far but not close as well

It’s very clean. A pleasant 10min. walk will bring you to the city center. Breakfast is delicious and staff are polite and helpful. Highly recommend. It’s not really a downside, yet something to consider if you are coming with a big car that you won’t be able to use the underground parking, which by the way is very well maintained, because of the turns. For this better to contact the hotel in advance to check if your car fit the requirements. Otherwise, we saw a couple of places outdoors too. We were able to use the underground parking.

Nothing. :)

The room was quiet big and spacious. The breakfast was nice.

The walls at the entrance of the room were dirty.