Hotel Ceresio

At 8:48 in the morning they sent an email that they would be closed at 4PM and gave a code for a night box. We left to Lugano at 8:00. They closed at 3:00. Expensive phone call. We were told that breakfast was included. We were charged 10 Franks each.

The localisation

The breakfast wasn’t fresh, there was expired food served, the salami was old from the day before, so was the Cornetto. On top of that, the boss was very unfriendly and didn’t care that his establishment offered bad services

Very clean, Very quiet, very polite, ideally located next to the city center and the university, restaurants literally a 2 minutes walk.

Hard to communicate with the personnel, since they don''t speak English at all. Unless you speak Italian you are lost. VERY warm room, nobody could tell me how to turn off the heaters. Small single beds. Poor breakfast.

Everything was fine for a short business stay. The staff is friendly, the room is clean, everything you need is provided, and the breakfast is good enough to start the day. Price-wise it is also a good deal.

The room is small.

Breakfast , staff

Far from station

Nice breakfast

Just one night, it was all good, and night time check in was easy

The location is very good, central, the lake, the city center & etc are all in a 5-10 min walking distance. The rooms were clean and comfortable. The staff was very kind and helpful, explained every detail to assist us in planning our trip.

The reception closes at 8 pm. And the breakfast could be improved.

The location was ok

Everything - booked parking but couldn’t get in for ages because no response at reception, reception was closed after 4pm so no one around to help (which also meant I couldn’t use my car after 4pm as no one would be there to let me back in), no towels in the room so had to call the hotel number and was told to look in a cupboard by the elevators (there was one single mattress inside the room and no towels) - therefore we had a hand towel only. Floor was dirty, no table lamps so we had the overhead light only, no Mountain View or bath as in the room description, bed was hard, pillows were thin and useless, smelled of bleach. When these concerns were voiced to the staff member on reception he couldn’t have cared less - I asked for a partial refund and was met with ‘send an email’ and a blank stare. City tax and 10chf parking was not charged as a ‘courtesy’ but this room is not worth a quarter of the price. Very much not a place I would recommend to stay and can’t understand any of the positive reviews!

Good location, comfortable room, nice personnel, willing to help.

It would be great to have a small refrigerator in the room.

Well located, everything is easy. Clean and air con works well. Brekkie is simple but good. Staff is friendly. This was my second time in the hotel.

Not that I didn’t like but one of the days the room wasn’t done. No big deal though :)I was more put off by how hot it was at breakfast, definitely no air con down there!

Amazing staff, big rooms, clean bed, bathroom. location was ideal.

Staff friendly, including the cleaning staff who keep the rooms looking great.

No one available in the evening to help if needed; none of the 4 wifi codes we received worked on any of our devices sadly; needed an extra pillow i had requested but it was not placed in rooms and after checking in and noticing, there was no one to ask for the extra pillow. I requested from the cleaning staff in the morning and they helped, but it would have been nice to have from first night.

Breakfast was ok, the staff specially brought me hot milk when i wanted to make coffee latte out of a shot of espresso. Room feel safe and had a good enough sleep.

the bed sheets are not clean. Wifi super weak and the room location makes the usual phone signal weak too, I cannot access videos and messages normally, which is really affecting my experience. The staffs' english level might need an improvement as well, as when i asked for city pass & enquire about which zones the pass covers, they cannot understand my question. -Ah yes and the travel pass is not offered readily, u have to ask for it (which is a bizzare coz it was self check-in, meaning that I can only ask the reception for the pass when i checked out......).

Acceptable price. Possibility to park the car.

No fridge in the room.

Bed was comfortable and powerful shower

No reception staff in the afternoon when we checked in, but a lock box to get the key worked wellWi-Fi was not able to log in and be aware parking is unsecured and you have to pay

Gracious host, helpful for arranging tours. Location was better than we thought it would be.

A little far from restaurants open at night, but easy walking to bus and waterfront.

The location wasn’t too far away from the city center

Bed, pillows were terrible. Lighting in room was cheap & tasteless. Staff seem as they don’t want to be there, barely a greeting for breakfast or smile or comment how are you. Everything is old.

All is well organized even we arrive after the reception leave, and the hotel was closed but the keys was in a safe with a code send to us and enter from the night door

The only thing that I dislike in this hotel is the limited time of the reception until 12 pm.

The room was super clean, the bed was comfy, we had a great sleep. The staff is friendly and helpful. The hotel is conveniently located. The breakfast offer was quite rich (Just bear in mind that it is the Italian one, so mostly sweet things). We stayed for one night and after high season, though. I probably would look for a bigger room if I was about to stay in Lugano for longer holiday.

I have No idea what to complain about (and I usually don’t have that „problem”.

The location is good, a nice walk to the historical center and very close to the lake side.

There was a strange smell most of the time, I assume it is a result of a detergent used