Villa Principe Leopoldo

Location staff. Rooms

Location was exceptional. Beautiful views outside.

Hotel room seemed like a regular hotel room. Needs to be redone to fit aesthetic of hotel and have a more personal design aesthetic. Bathrooms were pretty bad and should be torn out. Shower was one of the worst showers I’ve used in Europe. Restaurant and Bar were great. I’d suggest adding table lamps to each table.

Beautiful location overlooking central Lugano, an historic building in a fairytale setting and staff that cannot do enough for you but without feeling imposing.

We absolutely loved our stay! Gorgeous views, wonderful staff, and the food was amazing. The beds were very comfortable and the rooms were large. We had a wonderful time.

Fantastic "old style" hotel with crazy view on the Lugano and the lake.Great room, super good petit déjeuner, sympathatic team always available, nice restaurant... nice terrasse with bar...One of the best place in Lugano !

Parking is time to time complicated (mainly when parties with extrenal customers coming). Would be nice that parking for hotel resident remained reserved the full duration of the stay. Only negative point for me...

everything was first class. The restaurant was superb and the staff so helpful

if I had to say one thing that I would change it would be the flooring in the shower which was very slippery !!

Amazing views! Nice location near Monte San Salvatore. Rooms were very big and clean. The hotel does need a little renovation but over a fantastic stay. Lunch on the terrace was good and loved the nightly live music at the bar.

The breakfast buffet had very little selections.

Beautiful location!

Came in through the parking garage because of an event and had trouble finding reception because there weren’t any signs showing where to go. Elevators were tricky and unlabeled on some floors.

Fantastic settingBeautiful hotelGreat food

Poolside menu was limitedPool attendant/ lifeguard was miserable

This place has such elegance, grace, class, and accommodation that I'm mind blown that this place isn't recognized more!!! Perhaps a hidden gem for the a listers because you'll see in their book all the celebrities who have been there. Live music, amazing food, rooms that rival vegas BEST suites! Staff, the only kind you get from such class of hotel. Location up above the lake and hidden but perfect. Thank you for being so great to us and what your doing is PERFECT

Oh please, nothingThe rain lol

Very good service. Excellent facilities. Beautiful views. Very good breakfast. Very good sized rooms.

The room was beautiful and large, the location was stunning. A bit out of town but not difficult to reach the centre of Lugano quickly by car, taxi or shuttle.Nice pool area and bar area

I found that staff were not particularly responsive to email - I had to chase up emails because there was no reply.Also, breakfast, it took 30 mins+ to make some poached eggs - the second time because they forgot to give the order to the kitchen.

The service is excellent and staff are very helpful and friendly, especially Giorgio from the concierge desk.

The shower is to small and not practical

amazing hotel the best in lugano huge rooms and gave us a big upgrade very good facilities amazing and welcoming staff

Beautiful property and wonderful staff. Large rooms. Excellent views.

We stored bags after checkout and they accidently gave my sons backpack to another hotel guest but luckily they were able to contact the driver and get his bag back thankfully as it had his passport. Breakfast could have had more warm cooked foods. Have to walk 1km to the lake and 1km to the train station, in a residential neighborhood

Location and staff

It’s very old and old towels - shower head is old - furniture and it simply needs a desperate renovation right away

Very nice luxury boutique hotel. The general ambience of the hotel is really great.

Not much not to like, except the delivery of our orders was rather slow on the first 2 days. On the 3rd day, a young lady served us, and she was more attentive than the chap who served us on the 1st 2 days.

nice view and location helpful staff great facilities

Location is absolutely beautiful, staff is very friendly and helpful. Breakfast is served with a lot of good food and drinks. Christmas decorations are amazing. Bar is great with live music.

nice place on the hill with the great view . cozy lobby. great Rebecca in the SPA

Terrible service. Nobody helped with our luggage, asked for a taxi, but the reception didn’t check that a car didn’t arrive. Reception made a double payment for the reservation during check out. Very poor breakfast. Our suit wasn’t cozy, is was very old, the renovation is requested . Hair dryer was attached to the wall, like in 3* hotel. The worst hotel of the RELAIS & Chateau collection. staff should be replaced and the breakfast should be extended. Do not recommend! The hotel doesn’t meet to the 5* level and it’s price