Hotel Walter Au Lac

Clean, great. breakfast and a super location.

rooms were small for two people and large suitcases.

Location view

Shower/ tub too small, dangerous, no Space for standing

Location, cleaning,staff everything was grate. I’d like to stay hotel walter au lac again.

Location & staff

WIFI

Location is great. Close to the center and the view is perfect!!

The bathroom needs renovation

location

the staff was rude and not cooperativethe breakfast is so bad and no optionsthe bed and pillow wasnot comfortable

Best location friendly staffs clean rooms

The location, the view

Too old, smelly not very clean

Balcony, location, view, breakfast, staff

The best location in Lugano without no doubt Clean, good stuff and friendly place

There is no middle floor drain in the bathroom Which is force me to sweep the floor after washing In the shower

Great ovation on the lake. Fabulous view. Balcony

Room was very basic.

Beautiful view from my room and great breakfast (well for someone who likes to make a little charcuterie for breakfast, great selection of cheeses - if you want eggs, bacon, sausage, all that, I'd say it's not very impressive, but what hotel breakfast is?) with friendly/attentive servers in the dining room. Very sweet women.Seems like they have an updated lift/elevator which probably stands out in comparison to other establishments. It's glass and quick-moving.

My ask for recommendations on dining spots was ignored twice online, and then kind of blown off when I arrived. As I pored over reviews before my arrival, I rememebr thinking, WOW this could all be made easier if someone had been willing to help me - so then to arrive and just be told to go next door (presumably they own that spot?) or "that way towards the square" was really disappointing for what I had heard was one of the best places to stay in Lugano. It was Sunday night, so options were extremely limited, would have also helped if someone had told me that places do not stay open late. Instead, one of the waiters at a restaurant I tried (their kitchen was closed) told me "this is late for Lugano" - news to me! I almost gave up and went to McDonalds but was extremely lucky to find the bar across from there would still make me a little pizza. Walter au Lac you could have made my first night in Lugano much better.

Fantastic view of Lake Lugano, friendly and helpful staff, quiet room facing the lake and the street was modern and luxurious. Just across the street from the lake and only one block from Via Nassa with lots of shops.

Location and front staff

Early check out time and bathtub way too small

Great location, nice room. Very nice view with patio you could sit out on. Beds were comfortable. Very nice complimentary breakfast. Complimentary coffee/espresso machine in the lobby. I'd recommend this hotel.

We requested two rooms, and expected each room to be en suite. We got two rooms that shared a bathroom. (we weren't made aware of this when we contacted the hotel in advance. But still happy with our stay here.

The location was lovely. The room was beautiful and very spacious.

The air conditioning did not work properly. Every time we opened the balcony door the system would turn itself off. After complaining 3 times to the front desk we were finally told that they had to manually turn it back on from the front desk. It would have been nice if they told us that the first time.

The location, the view, and the staff.

We loved our room and balcony, but we did have to close thing up to reduce the noise of cars and motorcycles to avoid noise when we were resting.

Super kind and helpful staff, the support received was excellent, with great travel tips and local information. The hotel is located in a beautiful spot, with great views and just in front of the lake. Nice balcony and in the historical town. The place is just beautiful and the hotel has charisma. I would definitively recommend and repeat.

All was good

Right on the lake, central location; compact and comfortable room with an up to date bathroom, very clean and comfortable. Old school charm with modern conveniences. The room I booked might be a bit tight for two people but perfect for me. My 4th floor balcony room offered stunning lake views and a nice breeze. Nice staff, no communication issues. Delicious breakfast; you can book a room with or without it.

The lake-facing rooms also face the main road so there is a bit of traffic noise and some light from the lights spotlighting the front of the building— not a problem for me but if you are a light sleeper one of the rooms on the other side of the building might be better.

Every thing! Staff was super helpful and friendly, especially Laura at the front desk and Ernesto. Location was amazing!