Hotel de Bourgtheroulde, Autograph Collection

Staff was incredible!

So many people smoking outside the main entrance door. Had to walk through a cloud of smoke on nearly every entry and exit. Hotel should either have a different spot or not allow smoking.

A lovely old building in the centre of the City Clean and quiet Excellent breakfast

Breakfast overcrowded on Sunday

Fantastic concierge who parked my car for me and gave us some great recommendations for dinner.

Good breakfast, nice location. Friendly staff.

Rooms were outdated. Initially we had a room (room 409) under the rooftop that could not be heated enough (also the bathroom and whole corridor was very cold). After complaining they offered us another room that was ok, but still: this is definately not a 5 star room (rather old feeling) although you pay a very high price.

Superb and charming hotel - quiet comfortable room, wonderful spa with pool, sauna, haman. All staff friendly and welcoming. Lovely bar. Hotel situated in the centre of the town.

Very small - a very squeaky bathroom door and no obvious place to leave used towels in the spa the only things I can think of !

The staff, the location, the valet parking, and pretty much nothing else. It's stunningly average. If you're after a 5 star, and the feel good cosseting you can expect from one, you will be sorely disappointed.

There is no way on earth this is a 5 star hotel. It's close to an outrage that it still calls itself one. It's not even a 4. It's tired, appalllingly decorated (red and black? In such oppressive quantities you can barely see down the corridor).

Bright and comfortable room, with large bathroom and great shower. Very good breakfast. Excellent spa with fitness, large pool and saunas etc. Most of all very helpful staff. Really central location.

I thought the bar was rather dark... and I really don't like bathrooms that don't provide a bar of soap!

Room was spacious and quiet, comfortable bed, lovely facility.

Location very good. Concierge very helpful.

Decor is very dated and completely out of keeping with the exterior of the hotel.

Great location..great staff.Pictures do not do rooms justice!

Having to ask for toilet rolls twice!

Very friendly reception staff.The Nespresso machine in our room was defect (that can happen). Receptionist immediately had coffee organised from the bar - and the machine was also exchanged on the spot. Going the Extra Mile!

The hotel restaurant lacks ambiance. Sterile room and non-dimmable lights make a dinner not so commendable - and there is a lot of external choice right outside the hotel.

The hotel is central Rouen and is built within an amazing historical building. Wonderful restaurants close by and walking distance to all you need to see in beautiful Rouen. Our room, bed and breakfast all exceptional

Everything! Lovely hotel in perfect location with valet parking and superb service.

Nothing!

Staff very friendly and helpful . Bed great Lovely building and great location

Public internal areas and furniture a little tired . No real offering for food in the evening and a large event party in bar area that meant we don’t use it Breakfast Ok but someone needs to teach the chef how to poach an egg !

Attentive staff who were ready to help. Great position and beautiful hotel/room

Very welcoming staff all round. Very central position in this super city. Quiet and comfortable room.The spa and pool area looked excellent, although we did not use it ourselves.

Lack of much authentic ambience due to the modern ‘make-over’ it has been given. Not really much of a ‘wow factor’ for a 5* rated hotel. Slightly underwhelming our expectations …

Everything! Location is in the heart of the City, and the building is an historical marvel. Room was huge and beautiful. Staff were fantastic - Concierge had encyclopaedic knowledge of the city and made good recommendations on where to go and to eat; front desk staff were always helpful. Pool and spa were excellent.

Nothing. It was all marvellous.

Amazing location, close to main sites. The staff were attentive and friendly

The wifi didn’t work in my room. Breakfast could’ve been better, the hot food was unappetising.

We found everything to our satisfaction. We have stayed at this hotel on several occasions and always found it to be exceptional. The rooms are very comfortable. It is great to have the pool facility.Overall, the hotel is great and we will visit again.

Service, history, bedroom size and comfort, location

The atmosphere and decor of the restaurant ( although service was excellent )