The Originals Boutique, Hôtel Normandie, Auxerre

Exceptional staff

Room smalll

Friendly staffCentral LocationPrivate parking lot

building in need of maintenance and renovation. Nice and welcoming personnel. Clean. Good breakfast.

Nice boutique hotel just off the motorway. Off-street communal free parking is available right in front. Indoor hotel parking is available for a fee if more security is required. Very decent breakfast.

Nothing to report

Location for the town is good. An easy walk in. Secure parking is ok for an extra fee. My bike was still there in the morning at least! Breakfast was good. Beds comfy. Big shower with good water pressure and temperature.

It’s a bit dated… a little Fawlty towers-esque. However for the money… a good place to stay.

Location was good.

Lacking in fruit at breakfast. No kettle in room. Pillows lumpy.Curtains didn’t close properly.

Central and clean

No coffee facilities in the room

We booked the hotel for the location and as we had a roof box, the “secure parking”. Easy to find and within a short walk into the city.

Room is small but enough for a one night stay. The bed was individual, small but comfortable. Breakfast was also not too generous, but good. Public parking in front is a good feature.

We had some trouble to get the invoice, as this was a pre-paid rental. We had to contact Booking Service to solve the issue. The person at the reception at our arrival didn't speak English, so the communication was difficult. The next day all was perfect.

Our room was large with a comfortable bed. Double glazing and electric shutters meant it was quiet and dark. Shower was very good. Covered parking and Tesla chargers available for extra fee. A short walk into town.

No tea and coffee in room, also no water or water glasses provided, only very small paper cups.

- okay location

(Full review on google) Our recent stay at this hotel was unfortunately one of the most frustrating and disappointing experiences we’ve had in all our years of travel. We booked a family room with two large beds well in advance, expecting it to comfortably accommodate our group. However, upon arrival, we discovered that the hotel had given us a much smaller room with a children's bed, which did not match what we had paid for. When we brought this to their attention, we were informed that they had reassigned our reserved family room to make space for a larger group who had booked after us. While they acknowledged the mistake, they claimed no other rooms were available and offered no apology, no compensation, and no real willingness to make the situation right.The next day, they offered us a different room, but when we inquired in the morning, the staff’s response was shockingly rude. One staff member dismissively remarked, “You are with three individuals, so what is the problem?” We reiterated that the issue was not receiving the room we had paid for, but once again, there was no apology or acknowledgment of fault. We asked before leaving the hotel what steps we had to take in order to have the room we paid for and they said we could come back later in the afternoon to change rooms. No further steps were required at the time, according to the staff.Later that day, while we were out at the Chablis marathon, the hotel called, demanding that we vacate our current room by 11u. if we wanted the new room — an unreasonable request given our marathon schedule. When we explained this, the staff simply said, “Okay, then no new room for you.” Upon returning to the hotel around 14u, we checked again but were told it was “too late” and that we’d lost our chance to switch rooms.Throughout our stay, the hotel’s approach was consistently disrespectful and unprofessional. Not only were we denied the room we paid for, but we were also met with impolite and dismissive responses.

Good location

Boring breakfast - no decent coffee and almost unintelligible book in staff. Not friendly or informative

The location was quite good with easy free parking opposite the hotel.

There were not enough staff serving in the breakfast room and other guests were behaving badly.

Very close to the main area of the city and the cafes and restaurants. Clean and comfortable. Friendly staff.

No coffee or tea making facilities in the room. It took a while to work out the shower control.

Nice size room.Friendly, helpful staffPerfect location for walking to the historic center.On-site parking

Average accommodation not what I expected having read about Original Hotel Group

Poor breakfast not value for money at at €13.50 per person

nice hotel on the edge of the old town with free parking

Secure parking & dog friendly. Secure bike storage.Recently renovated bathroom. Clean.10 minute walk into town centre

Decor not to our taste. Price of breakfast not clearly advertised. No water or coffee/ tea making facilities in room.

Location great, for walking access into the old town.Garage parking space for our motorbike (extra charge, which we knew about in advance) - that’s the main reason we booked this Hotel.Friendly staff.Clean functional room, comfy bed and spacious bathroom. Great shower.

Nothing - it was fine for our overnight stay.

Good location, free parking just opposite the hotel.

Maid left room door ajar after cleaning, if we hadn't returned to the room mid morning it would have been open for anyone to enter all day.