The Hamlet Country Lodge

Atmosphere... it's like been with old friends.. you feel so at home, everyone is treated with love and respect.. you just can't help coming back.. the food is out of this world.. if there is anything wrong with this property you won't find it because the food, service, friendliness and love makes up for it.. Michael is beyond his skills in taking care of every guest.. most adorable human being ever and his team are much like him.. just a bunch of beautiful people.. I'll never stop going back... ♥

That I could not stay longer ?

I enjoyed the breakfast, and the welcomed us very well

The manager was soooo rude, the way he shouted meI will never go and sleep there

Clean comfy room

No kitchen facility as described in the ad.

Breakfast was good.

Staff not professional. Wated a long time for breakfast to be served. Staff was making noise at 24H00. My husband went to talk to them. Chaos with the drinks bill. Bathroom ceilings and shower full of milldew. Maintenance to be kept up.

The quaintness, the friendly staff and chilled atmosphere

One can accept that it"s an old hotel, but the bathrooms are in dire need of an upgrade.Quality control is essential when getting rooms ready. We did not have towels in our rooms.There was also a misunderstanding amongs staff and manager on bfast time, but that was sorted. Communication is key and they could've just called us.Staff should refrain from making noise when they wrap up for the evening. It was around 23:30 and we had to go and reprimand them to quiet down, because they are a disturbance to the guests.

Breakfast was acceptable

Service of personnel not up to standard. Personnel still noisy at 24h00. We had to silence them. Bathrooms need maintenance. Lots of milldew in showers and ceilings. Hotel needs all over upgrade

The breakfast was great.The bread was just nice toasted.The waiters service was excellent.

Beautiful setting, amazing staff and really good food.

The address on Booking.com is Ceres and not Prince Albert Hamlet. Causes great confusion.

The food was amazing, even though it took a long time to prepare. The restaurant was excellent.

Two of the rooms were not ready for us to check in. A group of girls came to the hotel to take pictures and were allowed to get louder and louder without anybody taking the guests into consideration, for hours. There was at least one remote in every room that didn't have batteries, and those that did did not work properly. There was also a layer of dust underneath the beds, which would have been easy to move to sweep up, since there aren't carpets.

Restaurant was excellent and food wonderful!Friendly staff

I arranged 3 months prior to our visit in advance to check in at 12pm because we have a wedding and live 3 hours away, we need to shower and dress. Upon arrival the room was not ready and we were only able to check in 13:48. We needed to leave at 2:30 for the wedding. The room was occupied the night before and the needed to clean it, what I did not understand is that the didn’t put is in a other room where the other guests only arrived much later. Just a bit of organisation. Our aircon didn’t work, and the television blacked out. The bed was comfy and warm, and nice hot water. Overall just a bit disappointed.

The breakfast was excellent...the entire experience was value for money

The lodge needs some tlc.its dark in the rooms and the bathroom is outdated

Lovely place to stay, with friendly staff and nice and clean linnen

The showerhead was a bit small (but it’s only because I’m used to a big showerhead, so I’m spoiled).

We collected the key yes and returned the key as the workers completed the job on the day and did not need to sleep over (never slept there never ate there)But according to Hamlet as the key was collected that means we stayedAnd did not do a refund

The room was double booked Had people unlocking and opening the door to enter the room at 1am in the morning. Had a type hostage situation a few minutes later! It's totally unacceptable!!!

The room was double booked Had people unlocking and opening the door to enter the room at 1am in the morning. Had a type hostage situation a few minutes later! It's totally unacceptable!!!

The beds were comfortable.

The rooms were not ready when we arrived at 3pm. The one room was difficult to lock. The key to the third room took some time to locate. Other rooms are being renovated. It was noisy in the evening with traffic passing on the main road and people in the restaurant. The restaurant only opened at 8am for breakfast, which I only discovered in the morning. The staff did try to compensate by giving us a toasted sandwiches and drinks and water to take with us when we left to go cherry picking.

The linen was clean. Only good thing I have to say.

Terrible place to stay. They don't show the bathrooms for good reason. Just awful. We booked two rooms for two nights and left after the first night. Since the food got "alright" reviews we decided to try the breakfast which was included - but by 8:30 the kitchen was still locked and they havent even starting prepping anything. No aicron or dstv remotes provided. We had to check in thouch a very dodgy bar full of drunk people.

Location, small rural town feeling

Waited 5 minutes at empty reception for Michael to check us in. We did not get remote for parking gate so car had to be parked in main road at night coming back from wedding at 1am. All the outside doors and parking gate was locked when we came back so we had to climb over the fence to unlock a door at back of hotel. During breakfast the Sunday morning, Michael from reception yelled at a staff member, who owed him money, for about 2 minutes continuously despite the other staff asking him to consider the guests at the breakfast tables. He slammed the doors. Totally unprofessional. The rest of the staff was very kind. Lovely breakfast and coffee served.

There wasnt a part of the stay that stood out and I would mention

When I arrive the host appear confused as to why I was there, I arrived within the checkin times, even after sending a message and receiving no response. The room that I booked was not the room provided and didn't have the amenities as the booked room.The door was not secure and the guard lock was the incorrect way.The bed was not clean and the bathroom toilet and basin were cracked.The bath would not stop dripping from the tap no matter how closed the tap way.Overall was not impressed.Breakfast (sandwiches of ham and cheese) was provided the night before so when the morning came the food way soggyBreakfast the second morning was not served (no staff available at 7am)There was no protocol to drop the keys off when staff was not available. Everything needed to be asked for and was not available in the rooms including the wifi password.

Great restaurant. The rooms were surprisingly warm even though there was snow on the mountains outside. The day receptionist was a bit disgruntled about us using an online booking system, so that was a bit awkward.

We had a moment of panic when we booked for a venue in Ceres, and payed for a booking in Prince Alfred, because we thought we may have just paid for an overnight accommodation in a town quite far away in the Swartberg Pass [ Prince Albert]. Not sure if this is remediable, but I doubt that I am the only one with a hazy knowledge of the British Monarchy, who could make this mistake.

The staff always made sure we're okay and were very friendly.

Some of the guests who book in are smokersA secure smoking area with a fire place would be great