Laguna Palace Hotel Grado

Location

Family appartment small with 2 coach-beds but very limited space. Bathroom and toilette in same space not good when hosting a family.

Facilities, staff and view were great !

A bit of a walk from the center but we didn’t mind

Grand hotel in a pristine condition, solid construction with high quality interior fixtures. Very comfortable beds and soft pillows. Spacious restaurant with plentiful breakfast foods, fresh and yummy.

The heating/cooling system is central. Even though the outside temperature was 26-27 those days, the whole building was still on the heating mode. The front desk apologized for that, explaining that some clients like it warm. For me sleeping in a stuffy room with 27 degrees on the thermostat is impossible, while opening the balcony is not an option because of the mosquitos. It’s a pity that for a high price I couldn’t get a restful night sleep.

the breakfast was acceptable

The dinner was very bad, I do not recommend it. When we asked that we would like to cancel the dinner for the other days because it was so bad, the hotel did not allow it, we had to pay.we paid for a premium room, yet at six in the morning bottles were already being thrown under the window and the transporters coming to the hotel were making noise.

Good location.Plenty of facilities

Staff were either very good or very poor. Needs to be consistent.Seemed like start of the season and not really got going.The room had ants all over the floor!A little tired in places.

It was really appreciate that they organise table beside the bar because we had a dog. To have breakfast at the bar and not in the dining room is better and more relax

All was perfect

food was fantastic, very family friendly (as we have a boy 2 years old, he was sometimes a little bit louder but noboody complained about it.

Disappointing

Inside pool was closed however no apology from the hotel or discount offered; room was just opposite next apartment block so one had very little privacy - we paid over 400 eur a night which is way too much for what was offered.

In the quieter part of town and handy for the beach. Great views and a brilliant breakfast.

Location and the Spa was nice

No late check out possible Breakfast room was especially loud Requested 3 times for twin beds and it just didn’t happen

Location brilliant, rooms large and comfortable, excellent breakfast, helpful staff.

Only downside was hard beds.

We loved every moment of it!We have been to many hotels, but such high quality is very rare.Delicious food, drinks, friendly staff, clean, modern room.Thank You.

The journey is over :-)

Good and spacious family suite. Great pool and sauna. Exceptional breakfast buffet.

Communication with staff concerning our needs not sufficient. Especially before stay. All in all value for money not good enough.

Returning every year, great atmosphere. Calming views over the small harbour. Very good breakfast.Free bikes

Sauna areas could be better, no cold shower or bucket with ice water for example.

We enjoyed everything - big room, balcony, super tasty and delicious breakfast, nice staff, the beach 2 minutes from the hotel.

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Great breakfast, spacious rooms, nice view of the harbour.

Very unprofessional behaviour of the people working at a reception on the day of departure. We had prepaid our stay fully upfront (half board, suite) and at the end, they asked our credit card to withdraw once again payment for the visit, explaining that booking.com didn't pay them. They were very rude and forced us to call booking.com to deal with their problem. Unacceptable behaviour. In the end, they didn't say even thank you for the stay or goodbye.

very nice and clean hotel, helpful staff at reception

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Best location, fantastic view from the terrace and from the spa, comfortable room, very good breakfast, nice and friendly staff. We will go back - but we rather go out for dinner.

The food and the wine of the house at the restaurant was disappointing:-(

We had a suite with a nice modern but still cosy room with a large bathroom. There's also an extra wardrobe room. WIFI is quick, even on the vast balcony as well. The top terrace bar gave an extraordinary view of the whole city of Grado (see attached photos). The staff is friendly and helpful. A pet-friendly hotel, our two chihuahuas - who were with us - asked me to pin this here :)

Someone fed the seagulls quite early in the morning, and they were noisy, but it's not the hotel's problem, just a circumstance. But if you like to be the first at the breakfast buffet bar, they help you to wake up in time :) Or you can take excellent photos of them.

Room was very nice, clean and modern.

If Late Check Out is not available, there is no shower/toilet and baggage storage for guests. This would be nice for guests that choose to stay in Grado until the afternoon. Breakfast was stressful.