Les Chalets du Mont d'Arbois & Spa, Megeve

The hotel is beautiful, but the suite was quite ordinary — nothing special for a 5-star property. It was on the ground floor, very dark, with no view, and the bathroom was quite smelly. I really didn’t like it, especially considering the amount of money we spent. The restaurant service was extremely slow, with dinner taking two hours on two separate occasions. On the positive side, the food quality was excellent. Overall, not really a good experience.

Some of the staff was very kindBreakfast was what you'd expect

No air conditioning. This is not a hotel to stay during the hot summer days, they should not make you pay like you're in a five star and then sleep much worse than at home. We saw on booking there were a lot of bigger rooms left, with more windows to circulate air at night, but the reception staff refused to propose an upgrade. So we stayed in our little room with one window only giving on the forest, a loud fan, and not much air. I was extremely disappointed they did not answer our ask, because there were still 4-5 rooms still available with more windows. They simply said they didn't have any more rooms in that category, not a very entrepreneurial spirit. Then the chalet is built to keep the heat inside, so even with windows open and the fan it was not an easy night. It's true on the listing the AC was not listed, but to be honest for a five star hotel I was giving it for granted that there would be. They should be more explicit in saying it. The pool was ok, but rather small, not beds for everyone, and a very loud drunk dude screaming the story of his life from the pool. Again, not a five star behaviour and the staff didn't tell him anything. I'd rather go to Switzerland next time.

We loved the location, the beautiful views, the historic chalet’s decor and coziness, the very friendly and attentive staff, including the concierge, the shuttle service to the ski gondola and Megeve town, and the personalized service of the ski shop where we were able to leave our equipment and boots instead of carrying it to the slopes every day. The pool and spa was amazing during a heavy snow day! It was my daughter’s 30th birthday celebration and all the staff knew it and prepared many surprises for her to make her day extra special! ❤️??Thank you! ?

The hotel comprises of three chalets, and the amenities are in the main chalet. We stayed in the Alice chalet, which is located about 100 meters from the main chalet. During snow storm, they will pick you up with a shuttle to take you to the pool or restaurant, but it is a little inconvenient. On the other hand, the Alice and Noemi chalets are very quiet and the room was so comfortable, especially the bed, which was the best we ever had in a hotel!

Nice design of the property.

Service. Sauna does'n work. The personal forgot in 50 % cases to do the evening servis in the room. Long waiting time for breakfast.

There were pleasant lounge areas and a good spa. The concierge service was very responsive, promptly booking any restaurant in town and helping resolve any request. The hotel offered delicious breakfasts and a convenient shuttle service to Megève.

The standard room was very different from the photos presented. It was extremely small. You can see how the ceiling in the room looked, which is impossible to ignore when lying on the bed. The bedside lamps looked like they had been flooded, all streaked and dirty. The bathroom was also significantly different from the options shown in the photos. There was no bidet or hygienic shower; note that the bathroom either has a shower or a bathtub. We had no shower, only a bathtub.It was surprising to encounter a mattress with connected springs in a 5-star hotel managed by Four Seasons — definitely not their usual standard. When my spouse moved during the night, I woke up because the mattress transmitted every movement.Be aware that upon departure, the hotel deducts a percentage as gratuities. We had already tipped in cash, but additional gratuities were charged at checkout, which came as an unexpected expense.

Very friendly staff, beautiful location and facilities, cozy and romantic

The chalet was not cleaned well before our check in and a piece of glass was left from the previous guests and caused a cut in my foot

Charming small hotel, staff lovely and very friendly. Very close to the ski slope. The boot room was easy. Ski hire shop also amazing service. Transport new. Welcome cake unbelievable !

Bathrooms tired but very clean and functional. A bit too dark for me in the bedrooms. Drinks served with olives no crisps or nuts!

Everything!! Beautiful Room very authentic gives you a real lux chalet feeling! loved the shuttle service to the main hotel and to everywhere in megeve very very comfortable and helpful! special thanks to reception, shuttle driver (Antoine ) very helpful and explained the history of the place ! We stayed in the main chalet which was very easy access to everywhere !

the cosiness and it’s very clean a wonderful place to relax

the manager wasn’t helpful although i was a four season member and i had some issues to deal with back home I reached him out to cancel the stay and this was my first time he wasn’t helpful and he refused the booking is not flexible at all

unfriendly and inflexible people ridiculously expensive tiny “Alpine” room

I loved everything! the service of a five star hotel in smaller, cosy chalet atmosphere. excellent staff, fantastic spa and pool.

Extremely welcoming and friendly staff. The room was very cozy as well.

Superb

The staff were amazing !

Superb

Exceptional

Superb

Exceptional

Superb

Superb