Hotel Intercontinental Medellín By IHG

Customer service oriented.

The Wi-Fi service was terrible, the bathroom was too small and the coffee at breakfast was served cold.

Very friendly staff. Beautiful hotel and town of Medellin. I came for a family wedding and had a wonderful time.

Amenities

Noise

The food was absolutely amazing, which made up for the other issues and allowed us to enjoy our stay.

Our check-in experience started off poorly — the first room lacked hot water, proper lighting, rugs, and small towels. Fortunately, Supervisor Moreno was very helpful and moved us to a better room, though it still lacked a sofa cushion and housekeeping could have been better. attentive.

Don’t come. Terrible experience.

Nothing. It’s like no other Intercontinental. The room has no lights, no clean towels and guest services had really poor service.

We did not like it and only stay the first night out of 5

Very old for the price

Clean. Good position

Not many catering staff spoke English and did not seek assistance from other colleagues but kept speaking Spanish rather than trying to be helpful. In the Italian restaurant the food was very poor but complaints were ignored or shrugged off.

Great facilities!

Dated design, permanent works and noises during the stay due to old installations’ repairs

The grounds, tennis court and swimming pool are very nice

It’s a little dated.

Location is pretty good. Breakfast is well done. Pool looked ok,

Horrible service. Room was super dirty with hair in bathroom and bedroom tile had slippery liquid on it I actually slipped and fell hard. Window was broken. Staff did nothing to make up for this

The included breakfast offered decent quality and value for the price point. While not exceptional, it fulfilled everyday needs. I appreciated this complimentary amenity. Additionally, the lobby area appeared freshly updated with pleasant décor. The gym and pool spaces seemed well-maintained - cleanliness and attention to detail stood out. These public facilities were definite highlights of the property.

Overall my stay unfortunately did not meet expectations, especially given room quality relative to hotel pricing and compared to website photos. As an Intercontinental brand, I anticipated an elevated experience. However, furnishings seemed quite dated and cleanliness was lacking - for example, closet rails had hairs/debris and used tissues were not replaced. Additionally, considering value received, nightly rates felt overpriced. Unfortunately, we experienced significant noise disturbances from the adjoining room during our stay. This included loud music late into the night when trying to sleep, as well as an early Sunday morning neighbor phone call the next day disrupting our plans to sleep in after returning late from a wedding. We could overhear every word clearly through the walls.

Don’t do it. Go to the Marriott instead.

My check-in experience was so dire that I ended up not staying at the hotel. When I checked in, Edwin Alvarez decided I was not the right colour for the hotel, let alone for the executive floor I had paid for. He firstly refused to acknowledge I had a booking (I had booked a week in advance and had communicated with the hotel and received responses about an early check-in). He then made me wait while he served my white friend and others. Then, when he finally realised he couldn’t make me wait any more, he refused to give me access to the executive floor - instead claiming that executive floor access really meant ‘extra amenities in the bathroom’. I paid double the price and received the same room as my friend. After nearly 2 hours of this back and forth and me asking why he was so offended by me, I decided to get a refund. I didn’t realise money had a colour, and that colour could be so offensive to check-in staff. Advice for travellers - Go to the Marriott … the staff are friendly and attentive, and the service is second to none.

Good location

Tired and old property. Dirty room when checked in

The location, the size of the pool and SPA!

There was a section of the building which was under construction causing high level of noise, dust and inconvenient to access the gym and pool.

Nice pool and outside bar area

Hotel is getting on in years an needs urgent renovation

Excellent location, wonderful staff, great bar and restaurants.

I liked everything.

Great location

The staff was not very attentive, the breakfast buffet was terrible - most of the food was cold. There was a conference while we were there, and it seems as though they only put food out once early in the morning, by 8:30 everything had been picked over. The few items left were cold.

Great hotel with a big pool and beautiful views from the rooms. very helpful staff that arrange our airport transfer and even helped us when the airline lost our luggage.

this was by far the most expensive hotel i paid in my stay in Medellin $400.00 dols for the night and according to the hotel i was getting a suite with the best view to el Poblado which was totally a lie the view i had was nothing but AC units with no view at all the hotel and staff were nice but defenitly not worth the money i will not stay here again

Good location, easy check in, good Gym, easy transport

I have been a client for many years and the hotel has decreased significantly its food quality and level of cleaning. Unfortunately room floors and bathrooms had very poor cleaning with stained toilets, common bathrooms in the lobby and bottom floor had very poor cleaning, with no hand soap available for 3 days in a row, paper cans full...Fogon de piedra restaurant food quality is poor with greasy meats and poor quality cazuela and poor risotto. Staff seems to be very new and untrained, during checkout we as well got overcharged and had to reverse a transaction and provide proof of inital booking price..quite complex. Our room was not cleaned the first night and a suite was provided as compensation but still, a lot of work to be done! Breakfast is good and saves the day, gym facilities are great.