BM Plaza

Location, staff, rooms, breakfast. Thank you guys, i felt like i was at home

The personal was amazing Especially Zachary ? the BestVery central , next to the ski slopes Price per money 10/10 Thx you we will definitely come back

Close to ski slopes

Not heated enough they didn’t clean the second day no amenities not worth the price

This is a serious and unacceptable failure by both the property and Booking.com to honor a confirmed reservation.Despite having a confirmed booking accepted two days before arrival, we were left waiting for more than three hours with no solution. We were then falsely told we would be accommodated at a nearby hotel. After further delays, by 9:00 PM we still had no proper place to stay.Eventually, we were forced to stay in a hotel that was dramatically inferior to what was booked. The original hotel had a much higher star rating, proper facilities, and a confirmed two-bedroom accommodation. The hotel we were sent to has no comparison whatsoever—it was in extremely poor condition, resembling an abandoned or emergency shelter rather than a hotel.As clearly shown in the attached photos, the room provided was freezing cold, uncomfortable, and unfit for human accommodation. There was no view, no comfort, and instead of two bedrooms, we were given one cramped room with four beds. This is a blatant downgrade and a complete violation of the confirmed booking details.Because of this negligence, we lost an entire night, suffered extreme exhaustion, and our trip was severely disrupted. This situation reflects a total disregard for Booking.com’s quality standards and customer trust.I expect immediate action from Booking.com, including a full refund or substantial compensation for the lost night and downgrade. If this matter is not resolved promptly, I will have no choice but to escalate the issue further and reflect this experience publicly.Photos are attached as clear evidence.

This is a serious and unacceptable failure by both the property and Booking.com to honor a confirmed reservation.Despite having a confirmed booking accepted two days before arrival, we were left waiting for more than three hours with no solution. We were then falsely told we would be accommodated at a nearby hotel. After further delays, by 9:00 PM we still had no proper place to stay.Eventually, we were forced to stay in a hotel that was dramatically inferior to what was booked. The original hotel had a much higher star rating, proper facilities, and a confirmed two-bedroom accommodation. The hotel we were sent to has no comparison whatsoever—it was in extremely poor condition, resembling an abandoned or emergency shelter rather than a hotel.As clearly shown in the attached photos, the room provided was freezing cold, uncomfortable, and unfit for human accommodation. There was no view, no comfort, and instead of two bedrooms, we were given one cramped room with four beds. This is a blatant downgrade and a complete violation of the confirmed booking details.Because of this negligence, we lost an entire night, suffered extreme exhaustion, and our trip was severely disrupted. This situation reflects a total disregard for Booking.com’s quality standards and customer trust.I expect immediate action from Booking.com, including a full refund or substantial compensation for the lost night and downgrade. If this matter is not resolved promptly, I will have no choice but to escalate the issue further and reflect this experience publicly.Photos are attached as clear evidence.

Excellent location great breakfast and friendly staff. Across the street from the ski lift and ice skating for the kids. Family room was perfect for 4 people

Nothing!

The staff was nice and locating within walking distance of the lift. Storage room for all the ski equipment was helpful.

The elevator was broken too often, no paper towels in the bathrooms, parking was minimal but covered. The last morning I discovered why the bed felt wrong. It was broken on the sides, very obviously when the sheets are being changed but no one seemed to care. Breakfast was disappointing. The toaster didn't work. The food was bland. Coffee was terrible (instant).

The location was a good, near to a chairlift leading to ski runs.

The hotel was without power for several hours, which meant that the radiator did not work., leaving the room cold. Breakfast was of medium quality.Medium hotel

Staff, fair price

Things I didn't like was not about hotel, it was about the condition in peak time like this. Nobody is shoving the snow, clearing the ice and or make it accesible for pedestrians.

Staff is very polite. There is table tennis and billiard for free.

breakfast was very poor, sausages are poor quality, no coffee, no croissant. and another bakery. A bathroom is needed for renovation, no toothbrush in the bathroom. Pool is not free and too small.

too small elevator , the room size was not what I saw in advertisement and booking.com

elevator , room size , unsafe Balcony for children , no table in balcony

Adonis was the best part about the hotelHe is so accomodating , helpful and smiley .

Food

The location

Simple breakfast, too noisy guests difficult to sleep

This is a good location right at the Kokhta ski lift. The hotel is cozy with warm rooms, provided you shut the door and crank up the heat. The best about this place was Adonis, who solved attended to all our requests momentarily, and he is an example of impeccable service

However, some things could be improved. The sauna has cold drafts on the floor, which messes up overall heat. And shower there has only two modes: Mordor and Arctica.Bathrooms in the rooms could benefit from some divider between toilet and the shower.Breakfast was bland and scarcely had option and taste. And the worst thing in my experience was the slippery marble floor at the entrance. For skiers with snow on the boots there was no traction and I well, with more impact and pain then on the slope at 40 kmph.

Poor

Low qualited breakfast, the shower hot water are not stabled, and I've gotten burns on back because of that.

LocationCleannessHelpful reception team

Breakfast - I believe this hotel MUST change their breakfast concept. First morning they put expired bread for my kids for breakfast and explained it with - they arent the ones who cook them. On 6 th floor 4 flats kept their doors open, kids in the corridor and noice was making to sleep impossible. Hotel stuff could not help for them to go to their rooms. Rooms are extremely hot which takes long time to cool it down. Hotel shall not keep heaters and maximum power.

The view from the window

The room is too small, the balcony is small and too exposed

Room didn't meet it's value

Pictures were not the same as the room. Furniture is old and need renewal. There is only 1 tiny elevator and you need to wait some time to get in there. Also the mini bar refrigerator had a smell.

it’s clean and with an amazing location and view

It’s full of spiders even inside the rooms , and they don’t have fridge .

Everything wad perfect the rooms where clean and the location is breathtaking The staff were so helpful as well One if the best hotels

Nothiong

Everything! I love that you have a bidet! The spacious bar with billiards and chess are also nice! We enjoyed it! Plus the hotel was close to some restaurants and shops and even ski resorts making it accessible to your other needs. The food was also good and have options if you don’t eat pork..

The bidet wasn’t working in our room but they tried to fix it. But it wasn’t a problem. Our whole stay was all worth it!