The Empire Brunei

Instead of calling this a hotel, a more appropriate name should be a Palace. Have never seen anywhere else in the world where the color gold is used more extensively. Staff were always smiling and eager to help.

The hotel was less than 25% occupied but yet when we asked for a room with an ocean view, our request was rejected. Food at the hotels are very expensive ($20 for a set of sushi, $20 for a caesar salad, $24 for a burger)

Excellent customer service, very few people there so quiet and not crowded, movie theater on site

Most of the pool area was being renovated and not available for use. We weren't informed ahead of time that this would be the case. The available pool area was nice and included the hot tub.

Public spaces

-Info about transportation to nearby interest, to town. These info should be available on hotel web site - Nothing available to eat after 3pm. No restaurant open after 3pm - Room Promotion is only available for local people, not for travellers.

5 star service. Great golf. Nice personable service. Always tried to please

Hotel was a cluster of wings. So felt cut off from main hub that required 300 metre walk.

This place is quite amazing and impossible to describe. You just have to go. It is huge and they have everything. The grounds are so large they pick you up in a cart to drive you to things. The lobby has massive white and gold pillars. The room was huge and spotless. We had a stunning ocean view. The bed was very comfortable; we slept so well. The breakfast was amazing. The room wasn’t cheap but it was a great value. The service was absolutely impeccable.

Nothing could have been better.

We faced some issues during our stay, such as a bad smell, yellowish water in the room, and confusion over the breakfast billing due to the deposit. However, the issues were resolved, and we felt very relieved upon receiving a handwritten letter from Yusrah, the Duty Manager. It made us feel truly cared for. Although the facilities were outdated, we will definitely come back because of the staffs

Huge Over The Top Complex without guests and food options.Although the place is grand and the rooms are nice and the pools are great - the place lacks a cozy welcoming feel, partially due to you feeling like you are the only couple in a ghost town - however at a suitable, clean, resort level this is all Brunei has to offer.Yes you can take alcohol as long as you drink it privately in your hotel room.

The staff and hotel facility is good however there were some disappointed points at room… Our room looked nice with see view but a cockroach was coming at night. Hotel staff came immediately after we called and ask them to help taking it and they offered us complementary breakfast (only one day and also we had to negotiated still). Also I found yellow water came from the tap at bathtub when I tried to fill the tub with hot water. I tried some time but there seems pipe rust and clean water never came out…Other than that, there was a good stay overall but I’m not sure I can say it worth to stay…

Staff were very courteous, without being overbearing.

Due to the rather distant location outside the city, a complimentary regular shuttle bus service to/from the city center would have been appreciated.More proactive table service at the poolside would also be appreciated.

5 star in all respects - staff were lovely, good food, 1st class service. Buggies were great. Nice grounds & pool.

Very large resort - you need the (readily available) buggies to get around especially to the bowling site. Mosquitoes are about, though the resort does some spraying.

Nice beautiful resort, lots of ground for walking

The beach was not allow to swim....

Large comfortable rooms. Very nice pool area. Good restaurants

Service of personnel at the pool disappointing. Felt like ignoring us for supplying water where other guests were served. Kidsclub disappointing in activities and there is no entertainment personnel. As a parent you have to stay with your child. For a quality hotel like the Empire is supposed to be I would expect more. Buggy service was disappointing. One event where we requested a buggy and although we were first in line the porter started helping another family that arrived and drove away with them. A 2nd event was where we ordered a buggy and after 15 minutes still no buggy arrived. For all these comments come down to a lack of attention for the guests.

Wonderful location, next to the ocean. Beautiful view, nice swimming pool. Clean room, comfortable beds. Great breakfast.

The hotel is stunning and huge.

The hotel is meant to be extremely posh and 5+ stars but the products the hotel offers seem to be cheap and small.

A luxurious hotel with expansive common areas and spacious rooms. Stunning pools, a superb spa, and excellent restaurants.

If you have a debit card, be prepared for some extra hassle with room service. You'll need to go to the restaurant first and pay for your meal upfront, as they won’t just take your word that you’ll settle the bill for a steak. And don’t expect them to bring a POS terminal to your room either.At the beach, there’s no lifeguard, but there is a sign that says, “Beware of crocodiles!” That’s when it becomes crystal clear: swimming is strictly for the pool only.

Impressive hotel, excellent facilities, location and service

It feels a bit old, could be better if the prices for additional services wouldn’t be constantly reminded.Only one restaurant is open which for longer stays is not ideal.Despite the property is very well maintained, there are some areas that are a bit old and the beach has some sandflies

Nice view

Only one restaurant was open. The restaurant was a buffet restaurant. They should open a non buffet restaurant.

It represents the Brunei glitz

Aircon out of control. No hot water. It’s clear the infrastructure is beyond the capabilities of management.

Grand hotel with exceptional staff and facilities.

Seems a little dated and needs some rennovation, but we still had a great stay.

All the reception desk staff and concierge are very helpful and friendly. The food is excellent. The whole facilities of this hotel and Its services are more than excellent. This is a very luxurious hotel. The 24 hour bakery is perfect. Their Cinnabons are the most delicious I ever tasted. The merchandise in the shops are very diverse and affordable. The rooms are very spacious, cleaned twice and the mini-fridge beverages are free and includes biscuits.

Every thing was perfect.