Midtown Hotel Samarinda

- Aircon is great- Room is spacious- Bed is amazing- Breakfast could be better

- Room (825) is not soundproof yet i got a lot of noise from 823 due to connecting door- glassware/coffee cup is not clean, a lot of stains remain- No Minifridge - Ice Cube were deliver with a bowl without 'cover'- Sink was clogged and none of the HK staff notice- Room is DND but staff ring the bell

The breakfast buffet had a lot of options which is nice.

I booked for 1 Non smoking Executive room and 1 Non smoking Deluxe room but I was given a Smoking Executive room. They said "Well since you booked using Booking.com we can only give you the available room. And only Smoking Executive room is available." My husband had terrible sinus and congestion because we stayed in a stale smoking room for 4 nights. Not good!

The room, the location, and the bed is very comfortable. the staffs were friendly. my go to hotel when i visit Samarinda.

the smell of the room (cigarette smell).

We don't have breakfast at the hotel, locations local from my family.

The hotel not have a fridge, I'm asking family room ,they give me seperate room from my children.

Hotel design is thoughtful. Room size and interior design were calming and relaxing. Carpet alley combined with beautiful pictures are my favorite, they were delightful. Lighting also adding a warm mood but not too dimmed, it was pleasant!Bathroom is function well; water heater, basin drainage, shower drainage no clog. I am happy. Also AC is all well, no smell coming out, this is important. Bed and pillow are unexpectedly comfy, I slept well everytime.Staff services are provided so well. From concierge, restaurant, house keepers, laundry, room service, also some help/tips on front doors are useful. Plus the free newspapers.Laundry results are excellent. Room service food also good, except on the chicken wings (sorry).Lastly, we got towel origami from the housekeeping, it was heartwarming. Thank you so much!

One night, I was dropped off by good friend with a motorbike. One of the security was not too friendly and rather judgy. He was not welcoming but rather asking where am I going... I am staying here and I am going back to my room, I replied. It was not a pleasant experience.Water station: The water dispenser on my floor (9) was not clean and this issue has been addressed to front office. There was white gooey/jelly hung on the tap. I just realized it after I filled my bottle and had to throw it after. I would suggest since water station can draw germs and viruses, it has be cleaned in better regular basis with maintenance on the pipe.Room cleaniness: Understand that room floor and bathroom floor are grey, but picking up and cleaning on hair can be more thorough and detail. Window glass also can be better every new guest arrived, mine had many wax/fat from nose print/finger print.Bed side table was dusty, this also can easily be improved.Breakfast: Salad bar was so so. Carrots were dry, dressing options were just creamy, there was no one option for lighter version like thai or italian. Coffee was too thick too intense, almost like putting cheap coffee rather than good quality coffee. I was adding 1:5 with water to dillute and achieve near a long black.

Location

The syatem still manual, you have to provide the booking receipt, while my name already in the system. Check out pretty manual, need their staff to check the room in person. Do not stay in this hotel if you rushing for your airplane.

pool and breakfast

they give us smoking room because it was the only rooms they have left

Food is great. Bedroom good size. Great staff very helpful.

The shower.Try to extend but was fully booked.

Passable

I asked receptionist staff bill for my confirmation but she answer the dont provide bills confirmation because I booked via agents. And then I ask CS booking.com for send my bills confirmation at my email and no response at all.

clean, comfort and good matras

i waiting one hour and half (90 minute) to check in and entry to roomi check in at 1450 at noon. it too late.waiting to long.

Cheap price and location

The water hot shower not work

it was quiet

Breakfast was superb. Room was veey good

Not a single thing

Not worth the money

Useless aircon and very noisy

service is ok.

why i connect with them on this app no one answer me?y

breakfast so good

for extra beds should be informed at the beginning when booking not when guests arrive at the hotel

The location near the city of Samarinda

The favorite place to stay and nicest front office staff name Mbak Amel

Location

Very ordinary Indonesian buffet breakfast without many choices

The cleanliness is so-so.