Aston Samarinda Hotel and Convention Center

Comfortable bed, great breakfast, very friendly staff

The air fresheners in the building are terrible, also the smoking in the lobby. There were a few power outages.

The shared entrance with the Mall.

Breakfast was Indonesian.No western bread (only dry cheap Indonesian bread).For the cheap dry Indonesian bread was no good quality cheese available (only cheap cheddar cheese).No good quality meat available for the cheap dry Indonesian bread.For Indonesian and Asian guests the breakfast might be great but European guests don't eat rice, potatoes and noodles for breakfast. Doesn't this hotel have European guests?The photo on booking.com shows a bathtub but we got a room with a shower.WhatsApp messages were not answered on time and nobody picked up the phone. We received an offer via WhatsApp after more than 12 hours of Rp 1.5 million for two nights including breakfast. Because we didn't receive a message on time we booked the room via booking.com and paid about Rp 1.520 EXCLUDING breakfast for two nights. Booking.com mentions a breakfast rate of Rp. 127.000. We booked a room for two persons, the breakfast rate doesn't mention that Rp. 127.000 is per person. Hence, we had to pay 4 x Rp. 127.000 = Rp. 508.000 EXTRA just because people are unwilling to answer WhatsApp messages and pick up the phone. We complained about this. The stupid standard answer was: "Maaf mister". :-(

The breakfast is great. The staff is friendly and communicative. The room is clean and comfortable. The wifi is good. The hotel is connected to the mall. It's overall strategic.

The fridge isn't working...

Staff is exceptionally friendly, helpful and professional. Very good breakfast with many options. Very strategic location.

The rooms badly need renovation and the air conditioning system needs renewal. Almost no sound-proofing whatsoever Smoking areas must be properly separated - indoor smooking is a no-go without separating walls.

The staffs are nice. Fast check in & check out. Clean rooms.

The air-con control in my room (1524) wasn't functional at all.

Pros:1. Room is larger than usual.2. Clean and neat.3. Strategic location. Near (or integrated) Samarinda Central Plaza mall.4. Spacious parking since sharing with SCP mall.5. Large pool.6. Delicious and various breakfast menu with affordable price.

Cons:1. Since shared parking with mall, sometimes you need more time to find parking slot.2. There is baththub in the bathroom. Personally i dont like it since consuming much water.

Safe n friendly staff.... Nice riverview

Please clean the bed bellow .. full of dust and leftover plastic

I booked the room for the wedding anniversary present. And I asked to decorate the room. The staff was incredibly helpful and there for every need of mine.The room was wonderful, clean, and perfect to celebrate their wedding anniversary weekend?Thank you!!

The room is spacious compared to the other hotel with same room type.The food is various and delicious.

Towels and mat should be ready before the guest checked in.Iritating crying and fighting voice from the other room / aisley. The voice subsided some time after the operator sent hotel staff to check it. Just a suggestion, there should be hotel staff who checks every floor regularly and periodically.

Breakfast salad spread was ordinary only one or two items were there.

obviously the salad... lobby looks bit old and dull, it should be more brighter.

The room was so comfy. The indoor pool was great.The food was delicious and have so many variant.

It's hard to find a breakfast table for non-smoking area. It's better not to have same room for breakfast smoking area. The staff should ask and help the guest. More proactive.

Location and staff were ok

The old wing still needs renovations to be completed

The indoor pool

The variety of food

location

room condition - need upgrades

All good

Sauna

Very good

Very good

Very good

Exceptional

Keep staying with all of your service ????