Sofitel Wellington

Great service, very professional, friendly staff.

Expensive parking. Wardrobes are ridiculously small. There is not enough space for two guests' clothes.

The room was spacious and modern

We asked for no feathers and then we didn’t even get a duvet. Just a blanket

Very comfortable room just a short walk from the waterfront. Modern clean and tidy. Staff were very helpful.Delicious breakfasts and barista coffees included. choice of hot or cold selections very reasonably priced.

BED

Access to the free bar was a bit resticted only open 5 -7 pm when we were out.

Location, cleanliness, very helpful staff

We were put in a room for people with disabilities. I had not asked for it.The shower in the bathroom was terrible . Water was all over the floor and I almost slipped over it.The staff were kind enough to shift us to another room for the 2nd night.

It was very nice room and bed. Location is also good for arrival on ferry. We found parking for overnight just near the hotel. Overall, it was typical nice Sofitel experience

Great location, check-in process was excellent, staff friendly, welcoming and helpful

The driveway entrance

Very clean and very elegant

You pay for everything and they didn’t provide extra blankets and it was cold and the sircon didn’t help

Staff was great. Breakfast was great. Room was very comfortable (more below).

I didn’t see the engery saver sign until day 2nas it hidden behind the door. I am supportive of saving energy and I saw the sign I would not required my towel to be changed. Also personally while I thought the room was very nice I thought the decor made the room a little darker and less modern. But if that is the look you going for then I vote my comment.

Good location, nice restaurant and very good breakfast. Friendly staff.

We had a wonderful stay overall and excellent service. The food was delicious and we were given a room upgrade! It is great that the hotel had soundproofing for comfort and privacy. The staff was welcoming, and we appreciated special touches for the occasion we stayed there.

The bathroom configuration was a little awkward in regard to the bathroom and entrance of the bathroom doors.

Location and rooms

Little or no plug points in room Breakfast is complicated affair - and takes too long Exec lounge lacks decent snacks

Fantastic clean accommodation, with amazing welcoming staff. The beds are comfortable the rooms are clean and we were lucky to be able to get a late check out at 4pm the next day so we could rest prior to flying out in the evening.It’s always a pleasure to stay at the Sofitel every trip to Wellington. We look forward to returning

The Bose Bluetooth speaker did not work.

Excellent location, very nice rooms, extremely helpful staff

Not enough power points to help with charging electronic devices.

Friendly front desk team and room service.

It’s disappointing that this location is opposite to the cemetery!!

check in and checkout was seamless, the view was great, room luxurious, and staff were fantastic

The breakfast service was a little tiresome; self service tea and coffee was not available and despite asking for À la carte' no one came to take our order; I had to approach the Maître d'hôtel to inquire about service and a cup of tea, after a wait of 10 minutes; The dining room was rather full and there appeared to be only one waitress on duty, so the long and slightly frustrating wait for breakfast was understandable. On the positive side the omelets were fantastic and all the staff did their best to accommodate.

After spending two weeks searching for the perfect hotel in Wellington, Sofitel Wellington did not disappoint and truly exceeded our expectations. The staff went above and beyond to make our Christmas truly memorable, which is exactly what defines a true five-star hotel.The location is excellent, the hotel is spotless, and breakfast was outstanding. Everything came together perfectly, and we couldn’t have asked for a better stay. Highly recommended.

When things went wrong, like the light fitting in the bathroom falling out and chipping glass everywhere, concierge staff were quick to respond and try to make right of the situation. Daniel tried his best to rectify and help fix the situation..

When things went wrong, the situation snowballed. When we alerted of a light fitting falling out, we returned to the room 4 hours later to find the fitting removed but chipped glass still everywhere.There's Buffet breakfast was awful, everything was cold slop and service was terrible for 5 star. Definitely a combination of bad food and the wrong type of people for the job. It's the little things that make a hotel 5 star for a good experience and this hotel is far from 5 stars.

Very friendly staff, really helpful. Amazing breakfast! Nice view of the hills, quiet, no street traffic noise. Lovely decor in the rooms and in the reception/lounge area downstairs

Comfortable bed and pillows. A separate blanket instead of the duvet would be ideal. Handy location and nice and quiet.

More tea bags and milk (english breakfast bags)