Summit Swiss Heritage Resort & Spa, Darjeeling

Location and style

The room was very cold although the staff did bring a heater, it did not help a grat deal. The bathroom was too cold to take a shower.

Our cottage room view was great especially Kanchenjunga. The food was delectable. F&B and reception staff were very courteous.

Deluxe Room did not have Kanchenjunga view.

Bad

The property manager Rahul asked for 50% advance on room tariff which was duly paid. Further, before arrival, he asked us to pay the balance 50% too. If this was not suspicious enough, he said that the balance 50% once received will be immediately remitted back to us as this was only for the records. To this, we firmly disagreed since we had not even reached the property and no hotel has agreements like this. Fortunately, we later got the refund of the 50% which was already paid, the same day.

This is truly a heritage hotel. The building is old and give the vibe of the olden times in Darjeeling. What stood out was the behaviour of the staff. we went to this hotel with my aged mother and stayed in the Kanchenjanga suite as there were steps which had to be climbed the staff made it extremely congenial for my mother to do so. The room service was exceptinal so was the breakfast buffet. Whatever and whenever we asked the staff delivered it promptly and gladly. so hopefully will come again to enjoy this hospitality.

The water in the taps were a problem as the flow was not too high. But I think that is the problem for Darjeeling itself.

Friendly staff. Good breakfast, lunch and dinner. Excellent service.

Heating difficult to control in the room.

property location is good..staff is responsive..

1) they dont give you the same room category as they show you while booking..2) rooms and in house restaurant are pricey and is low in quality..3) while online booking they always show you their seperate cottages (for every room category) which do look good from outside which makes you think that you will get the same cottage but they give you a room inside a building with no view...

Views of Kanchenjunga from the heritage terrace garden was magnificent. The view room was equally great.Morning breakfast was excellent. The Spa was excellent.

In the deluxe view room, the water flow from the washbasin tap in the bathroom was real slow. It had to be fixed twice during our 2 nights stay. The staff was very quick to react but ideally room number 406 bathroom needs a quality check before being let out.

The breakfast buffet was quite good and had a good variety to choose from.

Upon arrival I noticed that the floor was still dirty. After complaining a lady dry-cleaned the floor with a spray, but only half the floor and it was still dirty.I had to tell them to properly mop the floor with water, and after telling them for the second time they finally did it. They also had not changed the bedsheets as they were still dirty from the previous guest.On the second to last day, some staff knocked on the door, then without approval after waiting for a few seconds, he just entered into the room, just to say that we have to check out. This was wrong because we booked for another night and he should not just have come in without permission.

View of mountains. Otherwise clean and hygienic property. Good spacious rooms

Little congested as in property is not spread over a very large area. Little things to do in the property. Food was very good but menu was having only few items. No gym in the property and even children playing area is very boring and small. Good for staying if you want to spend entire day outside in roaming around Darjeeling. But if you are looking to spend time inside hotel you then besides SPA nothing much. No swimming pool. After all its not a five star property still I would highly recommend as it is offering impressive value.

The hotel was lovely and in a great location. The room was spacious and clean and the staff were very friendly and helpful.

The Room was very clean and filled with required amenities.Food was good and service was excellent.Please take the room with Mountain view as it will serve justice to the money spent.They even have Airport Pick up and Drop facility.

Nothing in specific. Everything was quite perfect. Per my experience, the room hetaer was good but could have been better.

I like their hospitality of the staff.

The room conditions is not so good.They didn't allow me to give the complimentary evening snacks which was included in my reservation.

Clean and nicely designed. Good restaurant. Able to meet my celiac needs. Helpful front desk.

Weak wifi. Tight room and bathroom.

The prime location of the property is an advantage considering the fact that Darjeeling is a hill station where one has to do considerable walking to travel around

The rooms were definitely spacious with a touch of the colonial era vibes but basics need to be ticked off at the earliest, an exhaust fan is a dire requirement in the Kanchenjunga cottage, barring which the room was perfect

The location was amazing. Though we were visiting during a time when it was raining and completely covered with fog...still we found the location and view from the hotel room amazing. We took a family cottage Kanchanjunga. The room was huge, spacious, clean and had all the facilities. The decor of the room and infrastructure of the hotel actually took us back to the British era.They had a beautiful swing for children and a separate play room with many indoor games like chess, carrom and table tennis board. The behaviour of the hotel staff, be it the house keeping or the ones at the dining area were highly commendable and appreciable. They promptly responded to any issues we had and made it a point to make us feel comfortable as fast as possible. We really enjoyed our stay.

We had some issues with the bathroom water supply. Thankfully the issues were taken care of by the hotel house keeping staff promptly.

Bad

The rooms are not well maintained. Creaky uneven floors, unclean washrooms, we even found a bundle of hair and dirt in our room. Needless to say, the staff was too slow to respond. So bad that we decided to leave the property within 2 hrs and the staff did not really care till they heard us wanting to leave.

Location, View from the window, Staff

Stinky Toilet / Drain smell

Hotel's location is very good. 7 mins walkl down to the railway station. 15 mins walk to mall road and restaurants and markets. For sight seeing Peace Pagoda is close. The staff is very good and courteous especially Awanisha at reception. Food was also good. They make customise non spicy food for kids on request.

There should be more focus on cleanliness in rooms and bathrooms. Because it was peak summer season hence the room tariffs were high and I found to be expensive. .

Heritage property. Location at walking distance to Mall Road. Cosy rooms. Quality furnishing. Presence of heater and bed warmer in room. Clean bathrooms. Great room service.

Menu could have more options.

Location. Mostly friendly staff. Food was also okay.

The hot water in the bathroom took quite some time to flow.