Dekeling Hotel

Hotel stuffs are always ready for help. Room size Location

We have to be physically string enough to stay this room.

The location was excellent, near mall road and good eateries.

The staff, especially the in charge had an indifferent and arrogant attitude. He was more interested in white skin guests. Mr. Vikram was an exception.Need quite the stamina without.elevators.

Location is <3. View is wesome.

There are stairs for four floors to reach the hotel. No lift is there. inconvenient for elderly travelers.

Hotel offered me auto upgrade without extra charge as the booked room was not correct condition. Staff and Manager's behavior was good. We had a nice stay.

The staff were very friendly and helpful during my stay. Nothing was too much trouble for them. The lounge was a good place to meet other guests and has spectacular views of Darjeeling and the Himalayas in the distance

The location is very convenient for tourists. The view from our room and the shared lounge was stunning. The manager was very friendly and responsive and he gave us lots of information on good places to visit and arranged an excellent driver to take us to Sikkim.

The rooms with views are of a lower standard than the deluxe rooms so our bathroom was compromised but functional. Those views though! There are many stairs to climb from the street (about 50 to the reception and then more to rooms) so not ideal if you’re unfit or limited in mobility.

The staff were very attentive. Even though they did not do evening meals they cooked us a delicious curry each evening

They climb up 108 steps to reception was a bit of a trial ,especially for elderly guests

Beautiful location, great scene from the room, close to local amenities, fantastically friendly staff and able to cater for more than just a stay if required.

Nothing to dislike

Hotel have best location and very near to taxi drop off and pick up point and even alot of food option available in hotel and outside too staff is very helpful and for mall road and kaventers just have get down and you are there which best part.

Location was nice.

The room and lobby was not clean. Could see the dust over sofa and furniture.

Location

Stairs and have to call the reception for turning on the geyser.

Good

Pity that the hotel reception is on the 4th floor, and to our room 2 more floors, and no lift

central location good communal spaces to relax or bring your own food in

room was very expensive - we discovered when we were there that we could have paid less

It is highly overpriced and too high. Almost 40 + stairs which is very tough for any one to climb 2 /3 times a day.

View from Loby and location.

Location, staff behavior., sitting area etc

The stairs, food, gayser operation. Etc

Possition

After giving more than 4000 perdayIf you didnt bath due to non funtioning of gyser..I have to travel with family from 8am to 12midnight till i reach kolkata without bath in morning.due to gyser.Bad arrangmentsBad behaviour of staffNo body attending from 7am to 8amDidgustingI will think booking .com is incapable.Because last time when i went there 10 years back all was good.

property was clean and staffs were very generous

property is on 4th floor and lots of stairs, food was expensive, i ordered one egg which costs Rs 75 in India! and the property is not even a 5 star !

location, bed, service

4th floor but no elevaor thus have to carry luggage by hand, no sponge sandal in bathroom, no bin in room

The location is excellent, 2 mins to the Darjeeling mall. Staff is very well trained and professional and know how to treat their guests well. I would particularly mention Vikram at the reception who made sure all my requirements are taken care of. I am very happy to see that even after so many years in the business, Dekeling has not lost its touch and charm.

Nothing as such. I would suggest they can add a dental kit and include coffee in their in-room beverages

The wooden walls and floor.The decorThe heater on the wall

Not able to warm the room up to comfortNo bath mat or hand towelsBathroom stayed wet after useOnly able to access via stairs, elevator would be good idea for older/disabked folk