The Elgin Darjeeling

Service.

Bed mattress was old and too soft. Needs immediate replacement.

The hotel was incredibly charming and very comfortable. Staff were helpful and friendly. Our room was an excellent size and had a nice view. The common areas were so warm and inviting, we loved having afternoon tea there. The breakfast was excellent. The hotel also provided the contact for a travel company to coordinate our transport from the airport and back, and it was a much better price that the other companies we had looked at, and our driver was fantastic. Highly recommend the Elgin, Darjeeling for the ambiance and quality!

Everything was bad

Dirty towels, bad bath rooms, bad food, nothing was good

Beautiful place, well managed property, clean, spacious. Very quiet even though it is quite central. 3 mins walk from the Mall road. Rooms have all you need for a comfortable stay. Room service is quick. And the food is outstanding! Breakfast was quite varied every day with the same options of bacon, sausages and ham for non-veg, and loads of veg options. Eggs are available too. Yummy desserts, lots of fresh fruit.And we really enjoyed the tea time! Staff recommended some of teas to try, and we loved them! Prompt service by all staff, really cannot complement everyone enough. So smooth from check in to departure. We truly enjoyed our stay!

Menu had a huge variety of wine, however, more than half was not available. Either you review the list, or add everything that's mentioned there. It's a heritage hotel so no elevators, quite hard to walk for people with mobility issuesThere is no view from the window- all you see is another building or road. Probably only a few rooms would have a great view

1) Not worth the money2) Rude/unwelcoming staff 3) understaffed 4) slow service

The location is ok, close to Mall Road etc. The room was dirty with stains on the carpet. The dusting was not done properly. The first night we noticed that the sheets were the same old used by a leaving guest. At 10pm we requested and got the linen changed.

Cleanliness of the room and food quality. Even your Kalimpong property offered better food.

Amazing attentive staff, great breakfast offering, beautiful surroundings, unique heritage feeling, multiple areas to relax and enjoy.

Nothing! Some rooms require a lot of stairs with no elevator on site, awareness of this on booking page would be useful. Staff kindly relocated us when couldn't manage multiple stairs.

Very friendly, helpful staff. Wonderful surroundings, furniture and lounge areas.

No lift and we were on the 2nd floor. Our rooms were in another building which could impact during rainy season.

The Elgin has been restored to a beautiful elegance reflecting it's past but with clean, modern facilities.The staff all have a natural charm as well as apparent good training.The meals are served buffet style in an elegant dining room with a strong influence of Indian and Nepalese tastes but with some western meals available if preferred.

Excellent service from all the cheerful staff.From moment of arrival gave welcome. They met every need keeping us safe and relaxed. Food very good .The dining room ambience was sophisticed and gave great sense of well being. No view of Mountains but good position within Darjeeling. Would recommend to everyone.

The heating of room and hotel was poor but hot water bottles brought smiles to our faces and coal fire in lounge was a bonus

Excellent colonial luxury experience, with great staff and good food, highly rated Liked · Cherry brandy and blessing on arrival, everyone really friendly and helpful throughout the stay.Great location that doesn't get too much horn noise. Excellent ambience, colonial furniture, pictures, lounge areas.Good bar (thanks Prassad) at reasonable prices, good beer (Kingfisher).Good buffet breakfast with egg station included in the booking, great coffee!Dinner was not included in my booking but happy with ala carte and prices, although the buffet looked good. Had Indian food mostly and it was excellent, although not spicy enough for my taste.Snacks and beer during the day were good also.Room was nice and spacious, comfy bed and good hot water from the shower. Filtered and UV treated waster was a bonus.

Disliked · No view from my room but suppose you pay for that. Can be a little noisy but I imagine all hotels in Darjeeling are similar. The shower leaked but wasn't much of an issue.Really nothing negative !

Location, history and heritage, staff and beauty

Spa services can be better

Heritage property close to The Mall. All staff were welcoming and helpful. Comfy bed. Large room.

Room 39 is over the dining room and gets early morning noise and furniture moving noise.

Elgin is truly a heritage property. It is a piece of history, a place from another time, lovingly preserved.

Darjeeling all around it is in decay. Bar pricing is through the roof.

Cherry brandy and blessing on arrival, everyone really friendly and helpful throughout the stay. Great location that doesn't get too much horn noise. Excellent ambience, colonial furniture, pictures, lounge areas.Good bar (thanks Prassad) at reasonable prices, good beer (Kingfisher).Good buffet breakfast with egg station included in the booking, great coffee! Dinner was not included in my booking but happy with ala carte and prices, although the buffet looked good. Had Indian food mostly and it was excellent, although not spicy enough for my taste.Snacks and beer during the day were good also. Room was nice and spacious, comfy bed and good hot water from the shower. Filtered and UV treated waster was a bonus.

No view from my room but suppose you pay for that. The shower leaked but wasn't much of an issue.Really nothing negative !

Extremely helpful staff both inside and outside the hotel. A good selection of food choices. Very traditional and comfortable interior. Good selection of complimentary toiletries and the bed was very comfortable.

Construction work taking place next to the hotel, however staff were able to move me to another room to minimise the noise. Hotel looks tired in some places.

Surroundings are so nice.Activity Programme is well organized. I enjoyed the tea session.Restaurant Sonargaon was amazing.

I could have given full mark if...1) Bath tub was available in a room2) Sauna was available in the spa3) Staff were more well trained and prepared4) Club House Sandwich which I have asked to arrange for take-away was satisfactory (less volume and salty)5) Driving style of a driver for airport drop was more comfortable. He horned so many times and drove unstablely. INNOVA CRYSTA shall not be treated like what he did.

I stay here every year. I love this place. The staff remains the same year after year. I feel like this is my home in Darjeeling .

The old world charm , the words work , paintings , the interiors .

Its heritage old world charm, the atmosphere , the scenery and the dog in the property .

Good

Breakfast was really bad..even after complaining, it didn't improve