Doubletree By Hilton Hotel Agra

Good location for sightseeing, good buffet breakfast

Bathroom floor was filthy, hotel electricity turned off suddenly multiple times, a fee was required for wifi (about $15 for 24hr), food & beverage were more expensive than 5-star hotels in Delhi, staff was polite but made no offer to improve my experience

The staff

I had worst experience to stay in this property, services are very bad and staff totally untrained, rude in behavior and mannerless to handle customer specifically when you stay with your family and kids.ordered water bottles which took nearly about 30 minutes even ordered cold water they bring normal water after 30 minutes , waited over1:30 hours to get food order.specially Surprised when the hotel staff knows that room light operates with room key in this case receptionist provided single key , it means if family stay in room no one can go down without key if you take the key with you and go down, room lights would be off and your family would have no lights in room, very rude behavior by the staff when ask for second key, I recommend specially to foreign travelers never use this property if you think it’s operate by Hilton Group, no it’s operating by uneducated and unprofessional people.do not waste your valuable time and money to stay there. Discussed with hotel management but they treat you as you are not a valued customer for them, treat you like you are worthless and doing mistake to stay in this property.It was very scary to stay in this hotel cause I was staying with family and small kids, Manager was not available when I called , waited 30 minutes to talk with manager , staff replied rudely that manager is busy now .I really supposed that it was operating by Hilton Group but it seems this property running by uneducated, unprofessional people, I have never experienced such behavior in Hilton group Hotels.If this hotel run by Hilton Group ,then Hilton Group management must notice this review and think again that you are in service industry where Hilton group holds a good impression to their clients in hotel industry, kindly train your mannerless staff and educated them to behave in manners.

Nothing, overall wasted my money and wasted my valuable time to request to get food order on time but staff behaved like you did mistake to order dinner.

The staff were super helpful. The hotel texted me to see how my stay was and checked in to see if I needed anything. I requested an air filter for our room and they were able to find one for us!

I requested my invoice by email during check-out, but I still have not received it. I have called the hotel several times, but no one answers the phone, and there has been no follow-up from Hilton. This lack of response is very disappointing, as I urgently need the invoice.

Fabulous staff, facilities are a bit dated. Overall very comfortable stay and great base to explore Agra!

The staff was great. The rooms were nice and the bed was comfortable. The dining staff was helpful and the food was really delicious.

Room was just awesome!Breakfast and dinner was good.Clean gym, spa.

Staff gave the opportunity for having a guide, but he brought us to his friend shop, and tried make us buy something from there. So if you don't want to buy something from weird shop, don't accept offer for guide.

Good location , clean , friendly staff

The staff and the food was good

Sheets were not clean they have some kind of stain on it

Very nice hotel with good breakfast.

A lot of guests (families) play loud music and for some reasons keep the room doors open. You will have problems sleeping if you are close, so the moment you see a room with the doors open and music on or loud noises, ask for a room change.

The location is very good, super close to the Taj Mahal and the service is always kind and attentive. Breakfast was very good and varied. Room has a good size and the bed is very comfortable.

The hotel feels a bit old, the carpets were a bit dirty and they smelled funky. I think they allow people to smoke in some rooms and you could smell sometimes in the hallway. The spa is cheap but very ordinary.

The hotel was very clean and welcoming. The reception greeted me warmly with a glass of cold juice and a freshly baked cookie, which was a very nice touch. My room was spacious, comfortable, and had everything I needed. Both dinner and breakfast buffets were excellent with a great variety of dishes, especially the Indian cuisine.

Honestly, nothing major to mention. Everything was up to expectation.

Wonderful breakfast. Nice pool. Clean rooms. Kind staff.

Outstanding, everything was fantastic , hospitality was great

We had a very pleasant stay. The room was clean, the food was delicious, and the service was excellent. Special thanks to the staff – they were very polite and professional.

well maintained , clean , spacious room .

should provide breakfast invariably

The bed was comfortable and clean

They ask you about view and you should charge more for the better view. Another view is roof of a steal hous. Staff expect tips. Little water was there.

Very lovely stay with Hilton, staff were exceptionally friendly, supportive. Room was spacious, well-equipped, very relaxing.

Nope, but bathroom tower was a bit worn out

Good breakfast. Spaciousness of hotel.

Room management - staff were tardy, poorly trained.

The DoubleTree in Agra offers a completely standardized experience – nothing with much character, but that’s perfectly fine. You know exactly what to expect when you check in.The location is good, and the staff are helpful.

What really left me questioning, however, was the unnecessarily long check-in process. In today’s digital age, I wonder if such lengthy procedures are still necessary.This was not only the case here but something I noticed repeatedly during my four-week journey – and honestly, it often just left me shaking my head.