Holiday Inn Al Khobar

The name only and the breakfast and the breakfast staff.

The location but dont book for that

The payment was deserved I request full refund refund. The water heater is out of work in winter the temp is 10 c and the say no hot water to shower!!!I waited more than an hour no hot water the maintenance couldn’t fix it. It was central hotel problem.. why would they accept reservations if no water heater. This is not the first time for that to happen it was in summer now in winter. Last time in this hotel it lacks credibility i paid for nothing the night and to shower then what? No hot water and bed covers are thin as paper u should get your cover for winter more over AC as heater not working???I request the hotel to refund for all inconvenience the caused me i missed my meeting and had terrible mood

Location

Room too old furniture ( suite )high price for nothingThe dining in room really bad The shower towel smells bad The AC only cold no hot ( now winter time)Toilet not clean

The welcome was excellent

There was no heating at all, and the room was extremely cold, especially with the rain and freezing weather outside. The air conditioning was supposed to be turned off, yet the room remained unbearably cold. I contacted the hotel staff to request that the heating be turned on, and I was shocked by the response—the employee informed me that there is no heating available at all. How is it possible for a hotel to operate without heating during the cold season?What makes this even more unacceptable is that this hotel is rated 4 stars. I did not expect a 4-star Holiday Inn to fail in providing such a basic necessity. I was already sick, and being forced to stay in such cold conditions only made the situation worse. It is completely unreasonable that such a high price is charged while something as essential as heating is not provided. This level of negligence is shocking and deeply disappointing.

Location, accommodation and staff

Room wasn’t ready when I reached hotel

The location

The hotel is old and needs renovation and refurbishment. I had a problem at night when I want to go to sleep, there is no light stay on in case you need to go to bathroom to see for yourself, you either switch off all lights or leave them all on and in both cases are not comfortable ❗️

Location and room wideness were great,

while facilities like bathroom, was not good and also the place of shower was not safety

I had a very pleasant stay at Holiday Inn Al Khobar. The staff were friendly and helpful, the room was clean and comfortable, and the breakfast had a nice variety. Great location and excellent hospitality. Highly recommended...

Nothing to dislike, everything was perfect.

The staff only.

The furniture is very old and worn out.Room smells bad. Limited breakfast.

Rooms are cleaned and spacious ,parking available . Easy in easy out . Nice restaurant.

Nothing really

Really I like the professionalism of two staff : Sara in the reception Ele in the restaurant Also the location was excellent

Facilities are old and worn out TV all channels scrambled Food not up to standard

I checked in on March 28 at 4 PM and checked out the same day. We had a half-board package and were told that Iftar was at 6:30 PM, but for us, it would be from 7:00 to 7:30 PM. When I questioned the receptionist about the timing, she said it was because the hotel was very full.We arrived at 7:00 PM only to find that the buffet was already being removed, and the staff had finished serving. It turned out we were given the wrong timing. The buffet staff even accompanied us to the receptionist, who simply asked them, "Do you have any food left for them?" What does that even mean? This was completely unacceptable!The next morning, on March 28, breakfast was another disappointing experience. Instead of being served in the spacious indoor restaurant with natural light and a pool view, it was held in a small, closed-off hall. As soon as we arrived, a staff member, with the worst attitude, told us, "Six minutes, and I'll remove everything." He then started clearing the food before 10:30 AM, even though breakfast was supposed to be available until then.On top of that, nothing—absolutely nothing—was fresh. How can this be acceptable in a supposedly well-run hotel? This experience was beyond disappointing, and I would not recommend staying here based on the poor service and mismanagement.

The staff was friendly and they helped me with the taxi

As a women I could not have access to the spa, the pool or get a massage. Moreover, because I booked through Booking.com I could not claim the points as IHG member

Only the location and a good space for parking

I found a cockroach on the bed in the morning, I couldn't find anyone to talk to file a complaint except for a new employee in the HR department who tried to help me thankfully, but it was her first day and she conveyed my note to one of the officials. No compensation has been provided for this very annoying psychological damage. Breakfast is less than normal, and the quality of food is considered low.

Staff members communications

Bad smell in the room , a lot of things missed inside the room like slipper , old fourniture, bad internet communication , bad tv the screen not very clear

Not good

Fridge wasn’t working even though i complained many times and there was no response. water stopped in the morning. card stopped opening my door

A good hotel, clean and comfortable. Excellent breakfast and buffet dinner. Staff helpful.

Perhaps the decor was a little dated but otherwise good.

StaffFoodFacilities

Internet very bad

1. Facilities were nice.2. Staffs were friendly.

1. Design of rooms a little old school.